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Terms & Conditions

Please read our Privacy and Security Statement and our Terms and Conditions of Sale set out below. All orders made through this website are assumed to be in acceptance of these Terms and Conditions:

Privacy and Security
We collect all personal information about customers which is supplied by the customer while completing the online ordering process. We do not collect any information relating to credit or debit cards (including credit card number) as this is handled by Protx using secure server technology (see below).

Gretna Green Group Ltd collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our web site.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

We may use your information to send you offers and news about Gretna Green Group products and services which we think may be of interest to you. We may contact you by post, email, telephone or fax for these purposes.

If making payment for goods using a credit or debit card your order will be processed by Protx whose secure server encrypts credit card information to ensure that transactions are safely completed over the Internet. Gretna Green Group Ltd will receive details of your order - but not your credit card number - as soon as Protx have debited your account on behalf of the company. We will confirm receipt of your order - and give you a progress report on stock availability - within two working days. We are very confident about the transaction security we offer. However, if you still do not wish to make your purchase online with your credit card there are other ways to pay.

If you have any questions about these arrangements please contact us.

Our Terms and Conditions
Scottish Law

Relevant Scottish law will apply to the Agreement and the relevant courts of Scotland will have exclusive jurisdiction in relation to the Agreement.

The Contract
The contract to supply goods by Gretna Green Group Ltd to its customers will be made when the Company debits the account of the customer. Gretna Green Group Ltd will e-mail the customer confirming the order made.

Returns
Customers have the right to cancel the contract. The period in which the customer can cancel the contract starts from the day the contract is initially made, and lasts until 7 working days from the day after receipt of the goods.(unless your goods are a made to measure order or are perishable items). In such cases, the purchase price including delivery and return postage cost will be refunded to the customer within 30 days. The 30 day refund period will begin on the day the consumer has given notice to cancel the contract. This cancellation right is in addition to your right to reject goods if they are not of satisfactory quality, fit for their purpose or match their description.

Returns Made to measure and Perishable Items
Once a made to measure order is received and the work is in progress, your right to cancel will not apply. Perishable items are non-returnable

You can exercise your right of cancellation by writing to us at

Gretna Green Group Ltd
Gretna Green
Dumfries & Galloway
Scotland.
DG16 5EA

V.A.T. Registration No:- 264 6189 36
email to: sales@gretnagreen.co.uk.

Pricing
The prices payable for goods that you order are clearly set out in the web site. If, by mistake, we have priced an item erroniously, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned.

Tax Charges
For orders made from the UK or the European Union, the prices quoted include V.A.T. All other orders to the rest of the world will be exempt from V.A.T.

Delivery
All shipments to UK, Europe and North America will arrive in 5-10 working days, subject to errors beyond our control. If you do not receive your goods within the timescale stated please let us know immediately to enable us to track the parcel for you.

Back Orders
If your item is not in stock, we can back order for you. You will always be emailed with the option to change your order to something similar, or to cancel your order and accept a full refund if you would rather not wait.

Customs
When ordering goods for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.

Complaints
Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens' Advice Bureau.

If you should have any complaints or questions about any aspect of this online shop or the products you have received please contact us.

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