Jobs and Employment Opportunites in Gretna Green and Gretna with Gretna Green Since 1754
Gretna Green Ltd is a fourth-generation family business, founded in 1885, involved in tourism, hospitality, retail, weddings and agriculture. Gretna Green has over 260 years of history and heritage, marrying couples since 1754, and is now a world-class, award-winning wedding destination, with a 5-Star Scottish Visitor Attraction, and two hotels.
Current Vacancies
Last Updated: 4th April 2024
Hotels
- Food and Beverage Supervisor (Full-time)
- Chef De Partie (Full-time)
- Food and Beverage Assistant (Full-time or Part-time)
- Hotel Operations Manger (Full-time)
Our focus as a forward-thinking company is the growth and development of our colleagues both personally and professionally. We invest time in training, development and one on one coaching from our extremely motivated, knowledgeable and Experienced Senior Team and Directors.
Your exciting journey begins with our comprehensive, engaging and informative interview process, hosted by our leaders in our business and if successful, move to the next stage, your induction and probationary periods, supported by colleagues and representatives from every department to ensure that you benefit entirely from the huge range of knowledge and experience that only our “uniqueness” as a multi-strand company can provide.
As a community-spirited company, with family at its very heart, we want colleagues to enjoy the benefits that we provide and feel valued and supported throughout their time with the “Gretna Green Family”.
- Do you want to be a part of that family?
- Do you want to feel valued and respected in your job role and know that any career aspirations are encouraged?
- Are you ready to become a part of the very history of Gretna Green and to share our stories with our visitors and guests to make their experience special to them?
Then see if you have the skillset, experience and qualifications that we need!
With a continuous programme of investment in facilities and staff, to create a world-class 5-star visitor attraction in Gretna Green, our local family business - Gretna Green Ltd - are seeking a team of well-motivated people to deliver excellent service; across both retail and catering operations, at one of Scotland's most popular visitor attractions.
Including our 5-star, award-winning, Visit Scotland Gretna Green Famous Blacksmiths Shop, as well as at our 4-star hotel Smiths at Gretna Green, our 3-Star hotel Greens at Gretna and our newest ventures the Old Toll Bar and Gretna Hall Historic Marriage House and Hotel.
Please find details of these positions below and for further information on any of the roles or to apply, please contact us on - [email protected]
Food and Beverage Supervisor (Full-time)
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.
Job Description:
We are currently seeking a skilled and passionate Food and Beverage Supervisor to join our team and contribute to providing an unforgettable experience for our guests. As a Food and Beverage Supervisor, you will play a crucial role in ensuring the smooth operation of our dining outlets and providing an exceptional guest experience. You will supervise the food and beverage team, oversee daily operations, and maintain high standards of quality and service.
Main Responsibilities:
- Supervise and coordinate the activities of the food and beverage staff ensuring exceptional service standards are met
- Manage the day-to-day operations of the restaurant, bar and other dining outlets within the hotel
- Train, mentor and motivate staff to deliver outstanding guest service
- Monitor inventory levels, order supplies and maintain proper stock levels
- Collaborate with the culinary team to create and update menus, ensuring variety and quality
- Handle guest inquiries, concerns and complaints promptly and professionally
- Ensure compliance with health, safety and sanitation standards
- Prepare reports and documentation related to food and beverage operations
- Uphold the hotel's policies and procedures, including responsible alcohol service guidelines
Required Skills include:
- Proven experience as a Food and Beverage Supervisor or similar role in a hotel or upscale restaurant
- Exceptional leadership and interpersonal skills
- Strong knowledge of food and beverage operations and industry trends
- Excellent communication and customer service abilities
- Ability to work in a fast-paced environment and handle pressure gracefully
- Basic computer skills and familiarity with restaurant management software
Due to legal requirements of the role, applicants must be 18 or over.
To apply please email [email protected] with your CV.
Closing date: 29th April 2024
Chef De Partie (Full-time)
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, Greens Bar and Restaurant and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.
Job Description:
We are currently looking for a full-time Chef De Partie to join our fantastic team at Gretna Green Ltd and to welcome our valued customers providing them a menu of homemade, varied range of dishes.
Main Responsibilities:
- Working with a team of passionate colleagues to cater for fine dining and banqueting facilities
- Running a section in the kitchen and making sure due diligence procedures are strictly adhered to
- Assist the sous chefs and head chef in making sure all sections in the kitchen are prepped and ready for service
- Full training will be given but previous 4 star and 1 or 2 rosette cooking skills standards would be advantageous
Required Skills include:
- Level 2/3 Food Safety Certification, COSSH, and IOSSH and Level 2 Health & Safety would be advantageous
- Awareness of Food Allergens and sound product knowledge of recipes and dishes
- Ability to work on your own initiative in a fast-paced environment and as part of a team
- Sound computer skills and cash handling accuracy
- Polite spoken manner and clear communication skills
- Confident and approachable
- Ability to react to business needs and trends
To apply please email [email protected] with your CV.
Closing date: 29th April 2024
Food & Beveridge Assistant (Full-time or Part-time)
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two, multi-award-winning hotels, Greens Bar and Restaurant, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.
Job Description:
We are currently looking for full-time or part-time Restaurant / Bar team members to provide an efficient and friendly front of house service to customers in the restaurant and bar areas, promoting Gretna Green’s core values and ensuring the delivery of a high-quality service.
Main Responsibilities
- To greet and serve customers efficiently and politely in an engaging manner
- To take customers’ orders and have a sound knowledge of the menu choices
- To have sound knowledge of allergens and range of dietary requirements
- Greet guests nicely, take their drink orders and help them feel welcome at the bar
- To deliver orders to the customer and ensure customer satisfaction through engaging with the customer following delivery of meals
- To set up tables and function rooms in a timely and efficient manner
- To clear and clean tables according to the guidelines
- To receive payment from customers using the Till and Streamline for debit and credit cards
- Handle guest enquiries and requests in a timely manner, referring details to other colleagues and management, if unable to directly assist
- To comply with all company policies, procedures and legislation
Required Skills include:
- Previous experience in the hotel trade, restaurant, or similar environment desired, but not essential as training will be provided
- Ability to deliver consistent high level customer service especially under pressure
- Outstanding customer care skills
- Ability to work under pressure
- Attention to detail
- Excellent communication skills
- Work well individually as well as in a team
- Commercial awareness and drive for increasing sales through upselling food and beverage items
- Driving licence would be advantageous
To apply please email [email protected] with your CV.
Closing date: 26th April 2024
Hotel Operations Manager (Full-time)
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two, multi-award-winning hotels, Greens Bar and Restaurant, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.
Job Description:
To lead and deliver successful hotel operations, with responsibility for ensuring the highest level of guest satisfaction, team management, and maintaining the overall strong efficiency and profitability of the business unit. The roles demands a keen on first class customer service which exceeds guest expectations. Through considered and crafted planning and organisation of resource, assets and space ensure optimised delivery of a high quality service to both internal and external stakeholders which meets excellent standards of accommodation, food, events, weddings and business performance and consistently delivers in line with our core values and four star standards expected from a highly reputable Scottish wedding, hospitality and tourism business.
Main Responsibilities
- Operational Management:
- Oversee day-to-day hotel operations, ensuring smooth and efficient processes.
- Implement and enforce policies and procedures to maintain high-quality standards across all departments.
- Guest Services:
- Foster a customer-centric culture focused on delivering exceptional guest experiences.
- Address guest inquiries, concerns, and feedback promptly and effectively.
- Team Leadership:
- Lead and inspire a diverse team, promoting a positive and collaborative work environment.
- Recruit, train, and evaluate staff to ensure exceptional service delivery.
- Financial Management:
- Develop and manage budgets, financial forecasts, and cost control measures.
- Analyse financial reports and implement strategies to maximise revenue and minimise expenses.
- Sales and Marketing:
- Collaborate with the sales and marketing team to drive business growth and increase occupancy rates.
- Implement promotional activities and strategies to attract new guests.
- Facility Maintenance
- Ensure the maintenance and cleanliness of all hotel areas, including guest rooms, public spaces, and recreational facilities.
- Oversee routine maintenance and address any issues promptly.
- Compliance and Safety:
- Ensure compliance with local regulations, licensing requirements, and safety standards.
- Implement and enforce health and safety protocols for the well-being of guests and staff.
- Event Coordination
- Coordinate and oversee events, conferences, and meetings hosted at the hotel.
- Work closely with event planners to ensure successful execution.
- Vendor Relationships
- Develop and maintain positive relationships with vendors, suppliers, and service providers.
- Negotiate contracts and agreements to secure favourable terms.
- Continuous Improvement:
- Identify areas for improvement and implement strategies to enhance overall hotel performance.
- Stay informed about industry trends and competition to maintain a competitive edge.
Qualifications and Experience
- Good standard of general education
- Management qualification or Hospitality and catering qualification or similar at Level 5 or above highly desirable
- Property management/hotel experience in a managerial role
- Developed leadership skills
- Knowledge of 4 star property standards and securing same
- Strong understanding of range of hotel operations and departments, financial management, and guest service principles
- Strong wedding business or Scottish hospitality experience desirable
Required Skills include:
- Exceptional leadership skills
- Drive and determination
- Evidence of managing change
- Excellent interpersonal and communication skills.
- Ability to make decisions under pressure and resolve conflicts effectively
- Knowledgeable operator in hotel software systems, management software and Microsoft Office Suite
- Highly organised
- Passion for delivering outstanding guest experiences
- Credible supportive and professional leader
- Problem solver
- Effective delegation
- Able to juggle tasks
- Proven delivery of outcome and KPIs
- Crisis management
- Organisational skills
- Logical thinker
- Awareness of H&S and food safety focus and licensing laws
- Able to hold personal license
- Flexibility in supporting a team across a 24/7 operation
To apply please email [email protected] with your CV.
Closing date: 26th April 2024