Delivery

In Stock or 2 Week Delivery?
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We strive to hold the majority of our advertised products in stock but due to the nature of some of these products (specific tartans & sizes) we do from time to time sell out of certain items.

Where an item shows as IN STOCK on our site then our stock is correct from the hour previous and you should expect your order to arrive in the timescale appropriate to your delivery choice.

Where an item shows as 2 WEEK DELIVERY then this item is currently on order with our suppliers and is estimated to arrive with you within this timescale, if not before. Please note it is not recommended that you choose the express delivery option for these item/s.

Where can we deliver to?
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Here at Gretna Green Ltd we can deliver all over the world. In fact it's something we specialise in since we have many international visitors who come to the Famous Blacksmiths Shop every year and would like some of our lovely gifts sent home for them. See below for details of the countries we send to and the prices.


Despatch Timescales
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We aim to despatch every order in 1 - 2 working days. This does not apply to 'Express' next working day or Saturday orders received before 12.30pm Monday - Friday which are despatched the same day. Any orders received over the weekend (including Express orders) will be despatched on the following Monday.

Please note that any orders received over a weekend prior to a bank holiday will be despatched the next postal collection day (the following Tuesday) as there is no postal collection from us on bank holidays. It is not recommended that you choose the express delivery option for any item/s ordered before these public holidays.

Additionally, orders to addresses which fall within the Express Delivery exclusion areas (please see below) may take longer than the anticipated delivery timescale due to the distance. Please note that orders placed with courier delivery may be delivered by Royal Mail at the discretion of the courier company.

 

Delivery Methods
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We use two methods for our delivery, Royal Mail for parcels up to 1kg (UK) & 2kg (International) and Parcelforce Worldwide as an express option within the UK and for orders up to 30kg (volumetric) worldwide.


Costs and Delivery Timescales
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UK Mainland Deliveries

Service Delivery Timescale Price
FREE DELIVERY (orders over £50.00) 3 - 5 working days £0.00
Royal Mail Tracked 48 3 - 5 working days £3.95
Parcelforce 24 1 - 2 working days £6.95
Express Next Working Day* 1 working day £9.95
Saturday Delivery* Delivered on the 1st Saturday after placing the order £20.00

* Please note Express Next Working Day Delivery & Saturday delivery is only available within the UK mainland (Mon-Thurs (before 12.30pm), if you choose this option after 12.30pm on a Friday or over the weekend then your order will be despatched on the following Monday and should arrive (location permitting) with you on the Tuesday between 8am - 5pm. 'Express Delivery' will not be delivered over the weekend (Saturday - Sunday). Should you require ANY order to be delivered on a Saturday please choose our Saturday Delivery option and order before 12.30pm on a Friday afternoon.

Express Postcode Exclusions
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Please note some postcodes within the UK are not covered by our Express or Saturday Delivery service. These postcodes include the following:

AB30-31, AB33-38, AB41-43, AB44-45, AB51-56, AB63
DD8-9, DD10
FK8 3, FK17-21
PH10-11, PH13-14, PH17, PH26, PH18-25, PH30-41, PH42-48, PH49-50
TD15 2
HS1-9
IV1-3, IV4-12, IV15-20, IV29-39, IV13-14, IV21-28, IV40-56, IV63
KA27-28
KW1-3, KW5-14, KW15, KW16-17
PA20-49, PA62-78, PA80, PA50-60, PA61, PA78
ZE1-3
TR21-25

* This list is not exhaustive - should you have concerns about an express delivery due to your location please do not hesitate to contact us.

European Deliveries

If your order is under 2kg and being sent to a Royal Mail Europe destinaton* you can find out the price below:

European Country Up to 1kg 1kg - 2kg Timescale
Andorra up to £13.95 £17.95 3 - 5 working days
Austria up to £13.95 £17.95 3 - 5 working days
Belguim up to £13.95 £17.95 3 - 5 working days
Bulgaria up to £13.95 £17.95 3 - 5 working days
Canary Islands up to £13.95 £17.95 3 - 5 working days
Cyprus up to £13.95 £17.95 3 - 5 working days
Czech Republic up to £13.95 £17.95 3 - 5 working days
Denmark up to £13.95 £17.95 3 - 5 working days
Estonia up to £13.95 £17.95 3 - 5 working days
Finland up to £13.95 £17.95 3 - 5 working days
France up to £13.95 £17.95 3 - 5 working days
Germany up to £13.95 £17.95 3 - 5 working days
Gibraltar up to £13.95 £17.95 3 - 5 working days
Greece up to £13.95 £17.95 3 - 5 working days
Hungary up to £13.95 £17.95 3 - 5 working days
Iceland up to £13.95 £17.95 3 - 5 working days
Ireland up to £13.95 £17.95 3 - 5 working days
Italy up to £13.95 £17.95 3 - 5 working days
Latvia up to £13.95 £17.95 3 - 5 working days
Liechenstein up to £13.95 £17.95 3 - 5 working days
Lithuania up to £13.95 £17.95 3 - 5 working days
Luxembourg up to £13.95 £17.95 3 - 5 working days
Malta up to £13.95 £17.95 3 - 5 working days
Netherlands up to £13.95 £17.95 3 - 5 working days
Norway up to £13.95 £17.95 3 - 5 working days
Poland up to £13.95 £17.95 3 - 5 working days
Portugal up to £13.95 £17.95 3 - 5 working days
Romania up to £13.95 £17.95 3 - 5 working days
Russia up to £13.95 £17.95 3 - 5 working days
Slovakia up to £13.95 £17.95 3 - 5 working days
Slovenia up to £13.95 £17.95 3 - 5 working days
Spain up to £13.95 £17.95 3 - 5 working days
Sweden up to £13.95 £17.95 3 - 5 working days
Switzerland up to £13.95 £17.95 3 - 5 working days
Turkey up to £13.95 £17.95 3 - 5 working days

*Includes Russia,

Rest of the World Deliveries

Country Up to 1kg 1kg - 2 kg Timescale
USA up to £13.95 £21.95 5 - 7 working days
Canada up to £13.95 £21.95 5 - 7 working days
Australia up to £13.95 £21.95 5 - 7 working days
New Zealand up to £13.95 £21.95 5 - 7 working days
China up to £13.95 £21.95 5 - 7 working days
Hong Kong up to £13.95 £21.95 5 - 7 working days
Japan up to £13.95 £21.95 5 - 7 working days
Taiwan up to £13.95 £21.95 5 - 7 working days
Argentina up to £13.95 £21.95 5 - 7 working days
India up to £13.95 £21.95 5 - 7 working days
Singapore up to £13.95 £21.95 5 - 7 working days
South Africa up to £13.95 £21.95 5 - 7 working days
South Korea up to £13.95 £21.95 5 - 7 working days

International Orders over 2kg

If your order is over 2kg and is being sent to an international destination then the shipping rate is calculated at the basket during checkout. If you require more information on this please contact us.

Country Service Timescale
USA Parcelforce Global Priority 3 - 5 working days
Canada Parcelforce Global Priority 3 - 5 working days
Australia Parcelforce Global Priority 5 - 8 working days

 

Notification of items not arrived
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Please note - if your item has not arrived within the timescales above then please contact us immediately and we can advise you further.  It is important that we lodge an 'item not received' with our couriers in a timely manner.  This is normally within 28 days for us to be covered by insurance.  Should you not contact us to make us aware that the item has not arrived and the 28 days pass then we are unable to offer a refund or replacement.

International Duty
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For orders outside the UK the purchaser may incur additional import duties and custom charges. These are levied at the port of ingress and are the responsibility of the purchaser.

Refusal to pay the local import duties and taxes will result in the goods either being:

In the rare instance that your local customs office refuses the goods into your country then the above also applies. Please note if you pay to have the items returned to us that will be at your cost and any monies refunded to you by us shall be less the original postage charged. It shall remain the responsibility of you, the purchaser, to check the import laws regarding your order - specifically when this includes alcohol as these laws vary widely from country to country.