Returns

Here at Gretna Green Ltd we believe we offer outstanding customer service therefore we will accept any item/s returned to us for a refund within 30 days of receipt. The item/s must be unworn and with all original labels still attached. Please return your order to us using our office address at the bottom of the page.


Christmas Returns
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To help you with your 2014 Christmas shopping, products bought from 10th November can be returned up to 15th January 2015. Any purchases made after the 12th December 2014 will be eligible for the normal 30 day returns period.

Exchanges
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If you would like to exchange any item then please send the original item back to us and (stock permitting) we will arrange your choice of alternative to be sent to you. Please note a re-delivery charge will apply.


Cancellations
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You have the right to cancel any order (contract) made with Gretna Green. The period in which you can cancel the contract starts from the day the contract is initially made, and lasts until 7 working days from the day after receipt of the goods (unless your goods are a made to measure order or are perishable items). In such cases, the purchase price including the outbound postage cost will be refunded to you within 30 days, provided the goods are returned in a new and unused condition and in their original packaging. The cost to return the item/s to us will not be refunded by us i.e. it is at your own cost. The 30 day refund period will begin on the day you have given notice to cancel the contract. This cancellation right is in addition to your right to reject goods if they are not of satisfactory quality, fit for their purpose or match their description.

Damaged Items
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In the unlikely event of your order arriving damaged please notify us immediately. All orders must be checked for damage within 24 hours of delivery so we can claim from our courier.


Faulty Items
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We realise we don't live in a perfect world and we do experience faulty items from time-to-time. If you do buy something from Gretna Green Ltd which is delivered with, or develops a fault over time, please contact us immediately so we can work to resolve it for you. Please note conditions apply.


International Orders
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If you are returning an order which was sent internationally please ensure you clearly mark the parcel as being a returned order and that duty has been paid. If you fail to do this then there is a chance your return will be held


Non-Returnable Items
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Please note although we offer a great returns policy there are some items which we cannot accept for return (unless faulty).

These are:
Earrings
Perishable items
Made-to-measure products



Where should I send my return to?
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If you are returning goods for refund or exchange please send them to:

Gretna Green Ltd
Headless Cross
Gretna Green
DG16 5EA

Tel: +44 1461 338441

How should I send my return?
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We strongly recommend obtaining a proof of postage certificate from your local post office or alternatively, sending your return by recorded post. We cannot accept responsiblity for returns goods which are lost or damaged in transit, when this occurs you must claim for the damage from the company you used to return the order to us.

Please note unless your item is faulty or sent incorrectly, you will not be re-imbursed for the cost of return postage.

 

 

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