Terms & Conditions

INFORMATION ABOUT US

www.gretnagreen.com is a site operated by Gretna Green Ltd. We are registered in Scotland under company number SC052082 and with our registered office Gretna Green Ltd., Headless Cross, Gretna Green, Gretna, Dumfriesshire, DG16 5EA.

Our main trading address is Gretna Green Ltd., Headless Cross, Gretna Green, Gretna, Dumfriesshire, DG16 5EA. Our VAT number is 264 6189 36. Our Data Protection Registration No. is PZ309048XD
Gretna Green since 1754, is the registered trademark of Gretna Green Ltd.

WEDDINGS BOOKINGS T & C's

Deposits

Are required within 14 days of making a provisional booking to confirm and are all non-refundable:

Venue only
If you are booking one of our marriage venues only, the full payment is required to secure the booking.

Packages
If you have selected one of our wedding packages, a 300.00 deposit is required with the balance due no later
than 30 days prior to your wedding. Please call the Wedding Team, +44 1461 336001, for the required deposits on All inclusive Packages.

Accommodation
30.00 per room per night is required to secure your reservation for all Deluxe, Executive, Family and Balcony rooms and 100.00 per room per night is required to secure our Suites or Penthouse.

Banqueting
10.00 per person is required for banqueting. A further 50% of the estimated total is payable at least 12 weeks prior to your wedding which is non-refundable. The final numbers along with the remaining balance for all banqueting food and beverage is payable 30 days prior to your wedding which is non-refundable.

We only accept restaurant bookings for parties of 10 and under. Should your guest numbers increase please note that we may not be able to accommodate this in our Restaurant but we could in our private dining area.. We do not allow table decoration in our restaurant but we do have private function rooms and private dining rooms should you wish to personalise your wedding meal.

If hiring a function room you must commit to one of our 3 course function menus from the current wedding brochure. Finger buffets/Late night cocktail buffets are an addition to a wedding meal and are served in the evening only.

Your menu selection is only two choices from the Starter, Main and Dessert and you must gather a pre-order from your guests and send this along with all your final function information and final payments no later than 30 days before your wedding day.

We do not allocate an exact function room, only the space required.

The room set up includes table cloths, napkins and cutlery. We can also, if requested, provide table confetti, candles, table plan and name cards.

There may be other events at the hotel on the same day as your booking. We can under certain circumstances offer exclusive use. Please contact us for a quote.

Child prices will be applicable up to and including 12 years.

Delivery of flowers, cakes, favours and table decorations must be labelled with your name and date of ceremony.

Room Hire
A deposit of 50% of the total room hire charge is required to secure your function room with the balance due 30 days prior to your wedding. Failure to send deposits as stated above will result in your booking being automatically released. Once paid all deposits are non-refundable.

Legal Information
Please note that the M10 documents are the responsibility of the bride and groom and the cost is not included in any of our fees. Failure to complete these within the given time scales along with the relevant documents and fees will result in your wedding not taking place.

The contact information for Gretna Registration Office is:

Registration Office
Central Avenue
Gretna
DG16 5AQ

Tel: 01461 337648

Email: GretnaOnline@dumgal.gov.uk
Website to download M10 forms: www.GretnaOnline.net

Cancellations
All cancellations must be received in writing within 30 days of the date of the event.

Change of Date
If you wish to change the date of your wedding, we will charge a 50.00 administration fee for the Wedding Ceremony and 300.00 for all packages, functions and bedrooms. If you cancel your Wedding Function, Package or accommodation within 6 months of your wedding date we will charge 50% of the final estimated balance. We cannot accept a change of Wedding Date within 3 months of your wedding date.

Payment
We can accept all major credit cards and cheques. Cheques cannot be received less than 30 days before your wedding day.

Prices
Prices quoted for all products and services are correct at the time of agreement. They are inclusive of VAT at 20%, however these prices could change with any change in the rate of VAT.

Here at Gretna Green Ltd and Smiths at Gretna Green we may have to make changes for reason of Force Majeure, meaning unusual or unforeseeable circumstances beyond its control, the consequences of which neither our suppliers nor we could avoid, or a change in VAT.

Please note - that prices for meal/drinks/accommodation may be subject to increase due to market forces and inflation. Prices quoted in the current wedding brochure will be held for a maximum of 6 months from the date of agreement.

Prices quoted in international currencies are for illustration purposes only and all payments will be taken in sterling and confirmed with your wedding co-ordinator.

Accommodation
Check in time is 3pm and we cannot guarantee early check in but this can be requested for a select number of rooms. Check out time is 11am.

Family Bedrooms
These can sleep 2 adults and 2 children, any additional beds will be charged at 20.00 per bed.

Group Bookings
We will only hold group accommodation for 14 days to allow your guests to confirm with deposits. Any accommodation not confirmed will be released for general sale.

 

SHOPPING T & C's

The contract to supply goods by Gretna Green Ltd to its customers will be made when the Company debits the account of the customer. Gretna Green Ltd will e-mail the customer confirming the order made.

Returns
Customers have the right to cancel the contract. The period in which the customer can cancel the contract starts from the day the contract is initially made, and lasts until 7 working days from the day after receipt of the goods.(unless your goods are a made to measure order or are perishable items). In such cases, the purchase price including delivery and return postage cost will be refunded to the customer within 30 days, provided the goods are returned in a new and unused condition and in their original packaging. The 30 day refund period will begin on the day the consumer has given notice to cancel the contract. This cancellation right is in addition to your right to reject goods if they are not of satisfactory quality, fit for their purpose or match their description.

Returns (Special Orders, Made to measure & Perishable Items)
Once a 'special order' (i.e. an order deemed at the time to be for goods not normally stocked by ourselves either in terms of 'type' of item or in 'quantity' - this will be stated to you at the time of order) or 'made to measure order' is received and the work is in progress, your right to cancel will not apply. Perishable items are non-returnable

For hygiene reasons earrings cannot be returned to us unless of course they are faulty.

You can exercise your right of cancellation by writing to us at

Gretna Green Ltd
Headless Cross
Gretna Green
Scotland
DG16 5EA

VAT Registration No: 264 6189 36
email to: sales@gretnagreen.com

Pricing
The prices payable for goods that you order are clearly set out in the web site. If, by mistake, we have priced an item erroneously, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned.

Tax Charges
For orders made from the UK or the European Union, the prices quoted include VAT. All other orders to the rest of the world will be exempt from VAT.

Back Orders
If your item is not in stock, we can order it in for you. On occasion where we don't have the item in stock we will contact you with the options to either wait for the item to come into stock, change your order to something similar or to cancel your order and accept a full refund.

Customs
When ordering goods for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.

Complaints
Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens' Advice Bureau.

If you should have any complaints or questions about any aspect of this online shop or the products you have received please contact us at info@gretnagreen.com or write to us at:

Customer Services Department
Gretna Green Ltd
Gretna Green
DG16 5EA

  • +44 1461 336001
  • Live Chat

Please select the country you wish your order to be delivered to and your preferred currency. Don't worry this will not affect your billing address country at checkout.

Select Country

  • United States
  • AndorraAndorra
  • ArgentinaArgentina
  • AustraliaAustralia
  • AustriaAustria
  • BelgiumBelgium
  • BrazilBrazil
  • BulgariaBulgaria
  • CanadaCanada
  • Canary IslandsCanary Islands
  • Channel IslandsChannel Islands
  • ChinaChina
  • CyprusCyprus
  • Czech RepublicCzech Republic
  • DenmarkDenmark
  • EstoniaEstonia
  • FinlandFinland
  • FranceFrance
  • GermanyGermany
  • GibraltarGibraltar
  • GreeceGreece
  • Hong KongHong Kong
  • HungaryHungary
  • IcelandIceland
  • IndiaIndia
  • IrelandIreland
  • IsraelIsrael
  • ItalyItaly
  • JapanJapan
  • LatviaLatvia
  • LiechtensteinLiechtenstein
  • LithuaniaLithuania
  • LuxembourgLuxembourg
  • MaltaMalta
  • MonacoMonaco
  • NetherlandsNetherlands
  • New ZealandNew Zealand
  • NorwayNorway
  • PolandPoland
  • PortugalPortugal
  • RomaniaRomania
  • RussiaRussia
  • SingaporeSingapore
  • SlovakiaSlovakia
  • SloveniaSlovenia
  • South AfricaSouth Africa
  • South KoreaSouth Korea
  • SpainSpain
  • SwedenSweden
  • SwitzerlandSwitzerland
  • TaiwanTaiwan
  • TurkeyTurkey
  • United KingdomUnited Kingdom

Select Currency

  • USD
  • AUD
  • BGN
  • BRL
  • CAD
  • CHF
  • CNY
  • CZK
  • DKK
  • EUR
  • GBP
  • HKD
  • HUF
  • ILS
  • INR
  • JPY
  • KRW
  • LTL
  • NOK
  • NZD
  • PLN
  • RON
  • RUB
  • SEK
  • SGD
  • TRY
  • ZAR
Update Cancel