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Careers at Gretna Green

Jobs and Employment Opportunites in Gretna Green and Gretna with Gretna Green Since 1754

With a continuous programme of investment in facilities and staff, to create a world-class 5-star visitor attraction in Gretna Green, our local family business - Gretna Green Ltd - are seeking a team of well-motivated people to deliver excellent service; across both retail and catering operations, at one of Scotland's most popular visitor attractions. Including our 5-star, award-winning, Visit Scotland Gretna Green Famous Blacksmiths Shop, as well as at our 4-star hotel Smiths at Gretna Green, our 3-Star hotel Greens at Gretna and our newest ventures the Old Toll Bar and Gretna Hall Historic Marriage House and Hotel.

Updated: 1st October 2019

We are currently looking for:

Please find details of most of these positions below and for further information on any of the roles or to apply, please contact Margaret Salaman - margaret.salaman@gretnagreen.com


 

Gretna Green Since 1754

RETAIL STORE MANAGER

Famous Blacksmiths Shop, Gretna Green Ltd - Gretna DG16 5EA

Job Description

Gretna Green Ltd. are seeking a Retail Store Manager to join their team at the 5-star tourist attraction, The Famous Blacksmiths Shop. This a fantastic opportunity for an enthusiastic and driven individual to progress their career within retail, to be responsible for the day-to-day running of the store, to drive sales revenue and maximise profits while minimising costs, to deliver excellent customer service standards across the store and develop a high performing team.

Main Duties and Responsibilities

  • Leading and motivating a team to increase sales and ensuring excellent customer service standards at all times.
  • Managing stock levels and making key decisions about stock control.
  • Scheduling colleagues hours to ensure colleagues are in the right place, at the right time to deliver excellent customer service.
  • Analysing and interpreting sales figures as well as trends of the ongoing changes in customer demographics to adapt displays, products and merchandising to maximise sales and profit.
  • Dealing with day to day colleague requirements, such as interviewing potential colleagues, conducting performance reviews, return to work interviews following absence and daily communication briefings.
  • Providing or organising training and development for colleagues.
  • Responding to customer feedback and surveys.
  • Delivering strong visual, engaging merchandising and advertising standards.
  • Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what competitors are doing.
  • Working with the Buying team recommending lines and categories for the business growth.
  • Initiating changes to improve the business to drive sales and compete effectively in the local market.
  • Promoting the organisation within the community.

Essential Skills

  • The ability to lead and motivate a team.
  • A strong commitment to customer service.
  • Commercial acumen.
  • Good in maths.
  • IT skills.
  • The ability to delegate.
  • Sound business sense.
  • Great eye for detail.
  • Decision-making ability and a sense of responsibility.
  • The ability to comprehend and analyse sales figures.
  • Understanding of retail laws, security, and health and safety.
  • Strong verbal and written communication skills.
  • The capacity to grasp new concepts quickly.

Desirable Qualifications

A HND or degree in the following subjects is desirable:

  • Business Studies
  • Marketing
  • Retail Management

Hours: 40 per week worked flexibly 5 days out of 7, Monday to Sunday.

Rate of Pay: Dependant on experience.

If you love what you have read, please send your CV and covering letter to:

michelle.henry@gretnagreen.com or alternatively post to:
HR Department, Gretna Green Ltd, Gretna Green, DG16 5EA

 


 

Gretna Green Since 1754

FOOD & BEVERAGE MANAGER

Smiths Hotel, Gretna Green Ltd - Gretna DG16 5EA

Job Description

Gretna Green Ltd are seeking a Food and Beverage Manager to join their team at the 4-star Smiths Hotel at Gretna Green. This a fantastic opportunity for an enthusiastic and driven individual to progress their career, to be responsible for the day-to-day running of the Food and Beverage service, to drive incremental sales revenue and maximise profits while minimising costs, to deliver excellent customer service standards across the department and develop a high performing team.

Main Duties and Responsibilities

  • Supervise the function of the F & B department in respect of colleagues, facilities, sales and costs to ensure maximum departmental profit is achieved.
  • Control and analyse: product and service quality levels, guest satisfaction, merchandising and marketing, operating costs, and hygiene.
  • Ensure that regular stocktaking is carried out and action is taken in response to results.
  • Determine menus, wine lists and price lists, in line with company standards.
  • Formulate the annual budgets for the F & B department.
  • Plan and carry out the F & B promotion schedule.
  • Attend hotel and company meetings.
  • Hold relevant meetings for F & B department.
  • Be aware of company and hotel policies which affect the F & B department.
  • Be aware of trends, systems, practices and equipment in F & B preparation and service within the industry.
  • Have full product knowledge of the facilities offered at the hotel.
  • Be involved with the Human Resources Management & the recruitment of F&B staff.
  • Ensure that every member of the F & B department receives the required training and assessment to fulfil all legislative and company requirements and to develop the skills and capability required in their job. Ensure all training and assessment are recorded.
  • Actively encourage and manage the development of colleagues through appraisal, review meetings, etc. to deliver the business objectives.
  • Ensure that there are appropriate professional standards of behaviour in the department.
  • Monitor the standards of work, working practices, productivity and standards of customer care of the members of the department.
  • Ensure that the members of the department are kept informed of the departmental / hotel / company targets and performance.
  • Promote teamwork within the department and with other departments.
  • Actively engage in your own personal development to benefit the business and improve your personal skills.

Occasional Duties

  • Carry out Duty Manager shifts as per scheduled rota.
  • Assist in other departments during emergencies or as deemed necessary by the Operations Manager / General Manager.
  • Carry out other duties/tasks outside normal routines but within the overall scope of the job.

Essential Skills

  • The ability to lead and motivate a team.
  • A strong commitment to customer service.
  • Sound business sense.
  • Great eye for detail.
  • Decision-making ability and a sense of responsibility.
  • Understanding of hospitality laws, security, and health and safety.
  • Strong verbal and written communication skills.
  • The capacity to grasp new concepts quickly.

Hours: Minimum of 40 per week worked over a 5 days out of 7 day rota.

Rate of Pay: Dependant on experience.

If you love what you have read, please send your CV and covering letter to:

Yash.Dhiman@gretnagreen.com or alternatively post to:
HR Department, Gretna Green Ltd, Gretna Green, DG16 5EA

 

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