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Careers at Gretna Green

Jobs and Employment Opportunites in Gretna Green and Gretna with Gretna Green Since 1754

Gretna Green Ltd is a fourth-generation family business, founded in 1885, involved in tourism, hospitality, retail, weddings and agriculture. Gretna Green has over 260 years of history and heritage, marrying couples since 1754, and is now a world-class, award-winning wedding destination, with a 5-Star Scottish Visitor Attraction, and two hotels.

Current Vacancies

Last Updated: 26th June 2024

Hotels

Retail

Weddings

Maintenance

 Our focus as a forward-thinking company is the growth and development of our colleagues both personally and professionally. We invest time in training, development and one on one coaching from our extremely motivated, knowledgeable and Experienced Senior Team and Directors.

Your exciting journey begins with our comprehensive, engaging and informative interview process, hosted by our leaders in our business and if successful, move to the next stage, your induction and probationary periods, supported by colleagues and representatives from every department to ensure that you benefit entirely from the huge range of knowledge and experience that only our “uniqueness” as a multi-strand company can provide.

As a community-spirited company, with family at its very heart, we want colleagues to enjoy the benefits that we provide and feel valued and supported throughout their time with the “Gretna Green Family”.

  • Do you want to be a part of that family?
  • Do you want to feel valued and respected in your job role and know that any career aspirations are encouraged?
  • Are you ready to become a part of the very history of Gretna Green and to share our stories with our visitors and guests to make their experience special to them?

Then see if you have the skillset, experience and qualifications that we need!

With a continuous programme of investment in facilities and staff, to create a world-class 5-star visitor attraction in Gretna Green, our local family business - Gretna Green Ltd - are seeking a team of well-motivated people to deliver excellent service; across both retail and catering operations, at one of Scotland's most popular visitor attractions.

Including our 5-star, award-winning, Visit Scotland Gretna Green Famous Blacksmiths Shop, as well as at our 4-star hotel Smiths at Gretna Green, our 3-Star hotel Greens at Gretna and our newest ventures the Old Toll Bar and Gretna Hall Historic Marriage House and Hotel.

Please find details of these positions below and for further information on any of the roles or to apply, please contact us on - [email protected]

 


 

 Gretna Green Since 1754

 

 

Food and Beverage Supervisor (Full-time)

Gretna Green Ltd

Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.

Job Description:

We are currently seeking a skilled and passionate Food and Beverage Supervisor to join our team and contribute to providing an unforgettable experience for our guests. As a Food and Beverage Supervisor, you will play a crucial role in ensuring the smooth operation of our dining outlets and providing an exceptional guest experience. You will supervise the food and beverage team, oversee daily operations, and maintain high standards of quality and service.

Main Responsibilities:

  • Supervise and coordinate the activities of the food and beverage staff ensuring exceptional service standards are met
  • Manage the day-to-day operations of the restaurant, bar and other dining outlets within the hotel
  • Train, mentor and motivate staff to deliver outstanding guest service
  • Monitor inventory levels, order supplies and maintain proper stock levels
  • Collaborate with the culinary team to create and update menus, ensuring variety and quality
  • Handle guest inquiries, concerns and complaints promptly and professionally
  • Ensure compliance with health, safety and sanitation standards
  • Prepare reports and documentation related to food and beverage operations
  • Uphold the hotel's policies and procedures, including responsible alcohol service guidelines

Required Skills include:

  • Proven experience as a Food and Beverage Supervisor or similar role in a hotel or upscale restaurant
  • Exceptional leadership and interpersonal skills
  • Strong knowledge of food and beverage operations and industry trends
  • Excellent communication and customer service abilities
  • Ability to work in a fast-paced environment and handle pressure gracefully
  • Basic computer skills and familiarity with restaurant management software

Due to legal requirements of the role, applicants must be 18 or over.

To apply please email [email protected] with your CV.

Closing date: 31st July 2024

 


 

 Gretna Green Since 1754

 

 

Chef De Partie (Full-time)

Gretna Green Ltd

Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, Greens Bar and Restaurant and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.

Job Description:

We are currently looking for a full-time Chef De Partie to join our fantastic team at Gretna Green Ltd and to welcome our valued customers providing them a menu of homemade, varied range of dishes.

Main Responsibilities:

  • Working with a team of passionate colleagues to cater for fine dining and banqueting facilities
  • Running a section in the kitchen and making sure due diligence procedures are strictly adhered to
  • Assist the sous chefs and head chef in making sure all sections in the kitchen are prepped and ready for service
  • Full training will be given but previous 4 star and 1 or 2 rosette cooking skills standards would be advantageous

Required Skills include:

  • Level 2/3 Food Safety Certification, COSSH, and IOSSH and Level 2 Health & Safety would be advantageous
  • Awareness of Food Allergens and sound product knowledge of recipes and dishes
  • Ability to work on your own initiative in a fast-paced environment and as part of a team
  • Sound computer skills and cash handling accuracy
  • Polite spoken manner and clear communication skills
  • Confident and approachable
  • Ability to react to business needs and trends

To apply please email [email protected] with your CV.

Closing date: 31st July 2024

 


 

 Gretna Green Since 1754

 

 

Food & Beveridge Assistant (Full-time or Part-time)

Gretna Green Ltd

Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two, multi-award-winning hotels, Greens Bar and Restaurant, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.

Job Description:

We are currently looking for full-time or part-time Restaurant / Bar team members to provide an efficient and friendly front of house service to customers in the restaurant and bar areas, promoting Gretna Green’s core values and ensuring the delivery of a high-quality service.

Main Responsibilities

  • To greet and serve customers efficiently and politely in an engaging manner
  • To take customers’ orders and have a sound knowledge of the menu choices
  • To have sound knowledge of allergens and range of dietary requirements
  • Greet guests nicely, take their drink orders and help them feel welcome at the bar
  • To deliver orders to the customer and ensure customer satisfaction through engaging with the customer following delivery of meals
  • To set up tables and function rooms in a timely and efficient manner
  • To clear and clean tables according to the guidelines
  • To receive payment from customers using the Till and Streamline for debit and credit cards
  • Handle guest enquiries and requests in a timely manner, referring details to other colleagues and management, if unable to directly assist
  • To comply with all company policies, procedures and legislation

Required Skills include:

  • Previous experience in the hotel trade, restaurant, or similar environment desired, but not essential as training will be provided
  • Ability to deliver consistent high level customer service especially under pressure
  • Outstanding customer care skills
  • Ability to work under pressure
  • Attention to detail
  • Excellent communication skills
  • Work well individually as well as in a team
  • Commercial awareness and drive for increasing sales through upselling food and beverage items
  • Driving licence would be advantageous

To apply please email [email protected] with your CV.

Closing date: 31st July 2024

 


 

 Gretna Green Since 1754

 

 

 

Specialised Retail Sales Colleague & Deliver Historic Scottish Ceremonies (Full-time – Part Time considered)

Gretna Green Ltd

Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.

Job Description:

To give first class customer service and provide a welcoming atmosphere in a clean, inspiring environment to shop in. The focus of the role is deliver the historic ceremony known as ‘Hand Fasting’ and Re-enactments for groups. You need to be confident, clearly spoken and have a warm friendly and engaging personality. A keen interest in Whisky and a passion for how it is made would be advantageous but full training will be given to perform Whiskey Tasting Experiences to our UK and International visitors.

This role would suit someone with a love of amateur dramatics, love of Scottish culture and local history. A natural affinity with customers is key, as a specialist, the ability to demonstrate products confidently and with passion is an excellent way to build customer relationships and maximize sales opportunities.

Main Responsibilities:

  • Provide an exceptional first-class customer service to all customers and visitors
  • Understand the needs of customers and assist them in finding the products they are looking for
  • Share the History of Gretna Green with our customers & visitors and promote the different areas of the business including Hotels
  • Process cash and card payments
  • Arrange products on the shelves and on promotional displays
  • Unpack and sort new stock delivery
  • Conducting ‘Hand-Fasting’ ceremonies and Re-enactments for groups from the UK and International visitors
  • Perform Whiskey Tasting Experiences
  • Giving customers a personal or group experience and upselling of products
  • Ensuring the shop is clean
  • Making customers feel special and give them an amazing experience whether it be a couple or a large group 

Required Skills include:

  • Proven first class customer service skills to all customers and visitors
  • Fantastic communication skills
  • Capable of interpreting customers words and showing them products that meet their needs
  • High energy – friendly personality
  • Basic numeration skills
  • Basic IT skills
  • 2+ years retail experience preferred
  • Interest in building product knowledge. A knowledge of high quality products and a love of shopping is not an essential but would be a benefit
  • Ability to work under own initiative and as part of a team
  • Ability to adapt and react to customer demographic and volume
  • Understanding of stock rotation/date checking systems for food products and demonstrate use of completion of relevant forms
  • Creative eye for merchandising a varied range of products
  • Flexibility over a 7 day schedule
  • General housekeeping skills
  • Ability to follow processes and procedures set by the company
  • Interest in Whisky/Gin
  • Applicants must be 18 years or over due to selling alcoholic products
  • Second language would be an advantage 

To apply please email [email protected] with your CV.

Closing date: 31st July 2024

 

 


 

 Gretna Green Since 1754

 

 

 

 

Job Title: Retail Sales Colleague

Location: Gretna Green, Scotland, UK

Company Description: At Gretna Green, we pride ourselves on providing a warm Scottish welcome to our valued customers, both local and international. Our establishment offers a diverse menu of homemade dishes, showcasing the best of Scotland's culinary delights. We are dedicated to delivering exceptional customer service and ensuring that every guest has a memorable dining experience.

Position Overview: Give first class customer service and provide a welcoming atmosphere in a clean, inspiring environment to shop in. Joining a fast-paced retail sales team to support on a seasonal basis our busier months of the year.

To provide an efficient, memorable shopping experience to all our customers, guests, and visitors UK and International.

To share product knowledge, pricing, using upselling and add on skills in line with training provided using your personality to make their experience unique.

Key Responsibilities:

  • Give amazing first-class customer service to all customers and visitors.
  • Fantastic communication skills
  • Capable of interpreting customers’ words and showing them products that meet their needs.
  • Through buddying training process- learn Epos system to become accomplished user with high standard of accuracy
  • Interest in building product knowledge. A knowledge of high-quality products and a love of shopping is not an essential but would be a benefit.
  • Through following our training program- to share the History of Gretna Green with our customers and visitors and “sell” the different areas of the business including Hotels
  • Ability to work under own initiative and as part of a team.
  • Ability to adapt and react to customer demographic and volume.
  • Understand the stock rotation/ date checking system for Food products and demonstrate use of completion of relevant forms.
  • Ability to follow processes and procedures as set by the company.
  • General Housekeeping skills
  • Flexibility over 7-day schedules

Qualifications and Skills:

  • 1+ years’ retail sales experience preferred.
  • Basic numeration skills
  • Basic IT skills
  • Basic H&S knowledge- training will be provided.
  • High-energy, friendly personality
  • Outstanding customer care skills
  • Ability to work under pressure.
  • Attention to detail.
  • Excellent communication skills
  • Work well individually as well as in a team
  • Commercial awareness and drive for increasing sales through upselling

To apply please email [email protected] with your CV.

Closing date: 31st July 2024

 


 

 Gretna Green Since 1754

 

 

 

 

Wedding Sales Coordinator (Full-time)

Gretna Green Ltd

Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.

Job Description:

Gretna Green Limited are looking for an outgoing personality for the role of a full time Wedding Sales Coordinator within the Wedding Sales Team. With over 80 years of experience in Weddings, our Wedding Sales Team help over 3,500 couples marry every year as we are Scotland’s most famous wedding venue, where couples have fled to join their lives together since 1754. We currently have 8 wedding venues and two hotels to accommodate different size of weddings and looking for an individual to become part of our ongoing story and join us to help couples become part of the unbroken thread of romantic history.

Main Responsibilities:

  • Answer/respond to customers’ enquiries
  • Advice on different wedding options and offers
  • Follow up with any clients’ queries and questions
  • Confirm bookings using Reslynx booking system
  • Meet the daily sales targets
  • Any additional administration duties
  • Support the business wedding open weekends

Required Skills include:

  • Proven track record in Sales
  • The drive to achieve and exceed targets
  • Experience in hospitality, in particular weddings
  • Proficiency with Microsoft Office, Word, Excel and Outlook
  • Customer Service focused
  • Effective communication to understand customers’ requirements
  • Strong attention to detail
  • Time management skills
  • Team Player
  • Proactive and forward thinking
  • Problem solving
  • Preference would be to have a knowledge of hotel booking systems in particular Reslynx

Benefits and Remuneration

Location: Gretna Green – on-site (This role is not available as hybrid or remote)

Hours: 40 hours per week, working any 5 days out of 7. Shifts times can vary from 8.30am – 5pm, 9am – 5.30pm and 11.30am – 8pm.

To apply please email [email protected] with your CV.

Closing date: 31st July 2024

 


 

 Gretna Green Since 1754

 

 

 

 

Job Title: Painter & Decorator

Full-time: 40 Hours Per Week

Position: Permanent 

Shift: Monday to Friday 08.00 to 16.30

Gretna Green Ltd 

Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of three, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace. We want you to feel respected in your job role and know that any career aspirations are encouraged with training and development programmes bespoke to your role. 

Job Description: 

We are currently looking for a full-time Painter & Decorator to assist the Maintenance Manager in maintaining the properties of Gretna Green Ltd to a high standard in a prompt and timely manner. 

Main Responsibilities 

  • Working closely with the Maintenance Manager to plan and undertake required painting and decoration works on all property both internally and externally 
  • Liaising closely with external contractors 
  • Ensuring the safe and appropriate use of any chemicals in accordance with regulations such as COSHH and maintaining up to date records as required 
  • Maintaining and improving the function and aesthetics of an internationally significant tourist destination. 

Required Skills include:

  • Experience and/or qualifications in painting and decorating
  • Experience in a customer service orientated commercial property like retail, hotels or hospitality preferred
  • A sound knowledge of Health and Safety legislation including manual handling, working at heights and adopting safe working practices to protect yourself, colleagues and customers 
  • An understanding of planned preventative maintenance 
  • Hands-on, can-do attitude 
  • Driver’s licence preferred

Benefits and Remuneration 

Location: Gretna Green – on-site 

Holidays: Up to 31 days holiday (which includes 1 day off for your birthday and all bank holidays) per annum based on full-time – part-time colleagues calculated pro-rata 

Rate of pay: Competitive, depending on experience 

Hours: 40 hours per week Monday to Friday

Benefits: 

  • Additional leave 
  • Company pension 
  • Discounted or free food 
  • Employee discount 
  • On-site parking 

Additional benefits 

  • Exclusive colleague discounts in our hotels and retail outlets
  • One free night’s stay in hotels, subject to availability 
  • Free lunch provided 
  • Pension 
  • Training and development through our ‘Great Place to Work’ scheme 

Work authorisation: 

  • United Kingdom (required) 

Work Location: GGL Properties & Hotels

To apply please email [email protected] with your CV.

Closing date: 31st July 2024

 

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