Careers at Gretna Green

With a continuous programme of investment in facilities and staff, to create a world-class 5-star visitor attraction in Gretna Green, our local family business - Gretna Green Ltd - are seeking a team of well-motivated people to deliver excellent service; across both retail and catering operations, at one of Scotland's most popular visitor attractions. Including Gretna Green Famous Blacksmiths Shop, as well as at our 4-star hotel Smiths at Gretna Green, our 3-Star hotel Greens at Gretna and our newest ventures the Old Toll Bar and Gretna Hall Historic Marriage House and Hotel.

Updated: 13th September 2018

We are currently looking for:

  • Part Time Housekeepers
  • Food & Beverage Assistants/Bartenders
  • Sales Assistant
  • Retail Team Leader
  • Assistant Catering Manager
  • Demi Chef/ Chef de Partie
  • Commis Chef

Please find details of most of these positions below and for further information on any of the roles or to apply, please contact Marie Glencross - marie.glencross@gretnagreen.com

FOOD & BEVERAGE ASSISTANT/BARTENDER

Gretna Green Ltd - Gretna DG16 5EA
 
 
 
 

Job Description

Gretna Green Limited is a local Company based in the heart of Gretna Green’s main tourist attraction, renowned for its history of love and romance and runaway brides. The Company has 3 hotels, each with their own personality attracting customers both nationally and internationally for weddings, business and fine dining. Also within the group is the famous Blacksmith’s Shop and Museum and a range of shops selling Scottish food, gifts, clothing, jewellery, fine malt whiskies as well as an array of items associated with love and marriage.

We are now seeking to recruit energetic and enthusiastic Food and Beverage Assistants to join our diverse and flexible team at Gretna Hall Hotel in providing an efficient and friendly front of house service to customers in the restaurant and bar areas, promoting Gretna Green Ltd's core values and ensuring the delivery of a high quality service.

Main duties and responsibilities

  • To greet customers on arrival and ensure they are seated comfortably and made welcome
  • To take customer orders and have a sound knowledge of the menu choices and Specials of the Day and be able to answer customer queries. Also to have sound knowledge of allergens and range of dietary requirements
  • To deliver orders to the customer and ensure customer satisfaction through engaging with the customer following delivery of meal
  • To set up tables and function rooms in a timely and efficient manner
  • To clear and clean tables according to the Company's guidelines
  • To receive payment from customers using the Till and Streamline for debit and credit cards

Requirements

  • Outstanding customer care skills
  • Ability to work under pressure
  • Attention to detail
  • Excellent communication skills
  • Smart, lively and confident
  • Work well individually as well as in a team
  • Enthusiastic and motivated
  • Adaptable
  • Exceptionally well groomed and presented
  • Professional and welcoming personality
  • Available to work weekends, evenings and bank holidays

Gretna Green has excellent road and rail links - the train station is a 5 minute walk from the Hotel and train times are approximately 11 minutes in duration from Carlisle and 20 minutes from Dumfries. We are also located 2 minutes by car from Junction 45 on the M6. Buses also run every 20 - 30 minutes

Job Types: Part-time, Permanent

Hours: 24 per week to be worked flexibly over 5 days out of 7

Rate of Pay: National minimum rates of pay apply

If you love what you have read, please send your CV and covering letter to:

marie.glencross@gretnagreen.com or alternatively post to:
Marie Glencross, Gretna Green Ltd, Gretna Green, DG16 5EA

_____________________________________________________________

PART-TIME HOUSEKEEPER

Gretna Green Ltd - Gretna DG16 5EA
 
 
 
 

Job Summary

Gretna Hall Hotel at Gretna Green is looking for an enthusiastic, motivated person to join their team to help maintain the highest housekeeping standards in this 3-star hotel. Candidates must have a good eye for detail and take a pride in their work.

Duties:

  • Maintains cleaning schedule priorities by following room assignment list; servicing rooms requesting early cleaning first.
  • Announces presence by knocking on room doors; returning at a later time to occupied rooms.
  • Makes bed by removing and replacing sheets and pillow cases, checking blankets and bedspreads for soiling; replacing soiled items
  • Removes miscellaneous debris by removing refuse, newspapers and room service trays.
  • Refreshes bath area by cleaning tub, toilet, and sinks; removing used towels and bathmats; replacing bath linens.
  • Replenishes room supplies.
  • Cleans floors by washing and vacuuming floors.
  • Maintains furnishings by dusting and polishing furniture; cleaning and polishing glass surfaces.
  • Conserves energy by closing shades and draperies; turning down air conditioning and heat of unoccupied rooms.
  • Maintains room availability by notifying supervisor of room readiness.
  • Keeps supplies ready by restocking housekeeping cart at end of shift.
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Maintains safe, secure, and clean work environment by following and enforcing standards and procedures; complying with security regulations.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances housekeeping and hotel reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:

  • Dependability
  • Quality Focus
  • Customer Service
  • Customer Focus
  • Thoroughness
  • Lifting
  • Housekeeping
  • Equipment Maintenance
  • Independence
  • Listening
  • Verbal Communication

Job Type: Permanent

Hours: 16-24 per week working 5 days out of 7

Rate of Pay: National Minimum Rates of pay apply

Job Type: Part-time

If you love what you have read, please send your CV and covering letter to:

marie.glencross@gretnagreen.com or alternatively post to:
Marie Glencross, Gretna Green Ltd, Gretna Green, DG16 5EA

_____________________________________________________________

SALES ASSISTANT

Gretna Green Ltd - Gretna DG16 5EA
 
 
 
 
Gretna Green attractions are located in the heart of a historical tourist Centre, renowned for love, romance, weddings and runaway brides from times gone by. We now have a vacancy for a Sales Colleague to help actively promote and sell a wide range of products, principally in the Wee Big Shop, but be versatile to assist in any of our other stores on the Gretna Green site.

Applicants must have excellent communication skills, be able to use their initiative, have a flair for promoting sales, be numerate and have a passion for selling to help promote the Gretna Green brand and drive sales forward.

Hours: 4 days per week to be worked flexibly over 7 days

Rate of pay: National Minimum wage, depending on age

Job Types: Part-time, Permanent

If you love what you have read, please send your CV and covering letter to:

marie.glencross@gretnagreen.com or alternatively post to:
Marie Glencross, Gretna Green Ltd, Gretna Green, DG16 5EA

_____________________________________________________________

RETAIL TEAM LEADER

Gretna Green Ltd - Gretna DG16 5EA
 
 
 
 

Job Summary

Gretna Green attractions are located in the heart of a historical tourist Centre renowned for love and romance, weddings, and runaway brides from times gone by.

We are now seeking a full-time Retail Team Leader who is customer focused, with excellent people skills, who has the ability to successfully multi-task. You will be responsible for the day-to-day running of the store, driving the sales revenue to maximize profits while minimizing costs. You will deliver excellent customer service standards across the store and develop a high performing, motivated team.

If you have these skills and retail management experience come and join us at Gretna Green Ltd.

Responsibilities and Duties

  • Leading and motivating a team to increase sales and ensuring excellent customer service standards at all times
  • Managing stock levels and making key decisions about stock control. Drive availability decisions to maximise sales and profit
  • Analysing sales figures and forecasting future sales
  • Scheduling colleagues’ hours to ensure colleagues are in the right place at the right time to deliver excellent customer service
  • Analysing and interpreting trends of the ongoing changes in customer demographics to adapt displays, products and merchandising to maximise sales and profit
  • Using information technology to record sales figures, stock inventory and utilise the data to forward plan the driving of sales and profitability
  • Dealing with day to day colleague requirements, such as interviewing potential colleagues, conducting performance reviews, return to work interviews following absence and daily communication briefings
  • Providing or organising training and development for colleagues
  • Ensuring standards for quality, customer service and health and safety, legal and fire regulations are met
  • Responding to customer feedback and surveys
  • Organising special promotions, displays and events on site and in the community
  • Updating colleagues on business performance, new initiatives and events, embedding the great place to work culture
  • Leading from the shop floor. Customer facing always, driving sales and raising the bar on active selling across the store to drive sales and encourage cross-selling.
  • Delivering strong visual, engaging merchandising and advertising standards
  • Ability to adapt display and merchandising throughout the day to meet changing customer needs.
  • Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what competitors are doing
  • Working with the Buying team recommending lines and categories for the business growth
  • Initiating changes to improve the business to drive sales and compete effectively in the local market
  • Promoting the organisation within the community

Qualifications and Skills

Essential Requirements

  • The ability to lead and motivate a team Sound business sense
  • Ability to prioritize and multitask
  • Great eye for detail
  • Excellent people skills
  • Decision-making ability and a sense of responsibility
  • The ability to comprehend and analyze sales figures
  • Understanding of retail laws, security, and health and safety
  • Strong verbal and written communication skills
  • Brand Ambassador for Gretna Green
  • A strong commitment to customer service
  • Commercial acumen
  • Good in math
  • IT skills
  • Confidence, drive and enthusiasm
  • The ability to work under pressure and deal with challenging situations
  • The ability to delegate
  • ble to take the initiative, especially when it comes to dealing with customers and merchandising decisions, a desire to work as part of a team to generate fresh and innovative ideas and the capacity to grasp new concepts quickly


Desirable Qualifications

A HND or degree in the following subjects is desirable:

  • Business Studies
  • Marketing
  • Retail Management.

Benefits

Salary: Depending on previous experience

Job Type: Full-time

If you love what you have read, please send your CV and covering letter to:

marie.glencross@gretnagreen.com or alternatively post to:
Marie Glencross, Gretna Green Ltd, Gretna Green, DG16 5EA

_____________________________________________________________

ASSISTANT CATERING MANAGER

Gretna Green Ltd - Gretna DG16 5EA
 
 
 
The Blacksmith's Foodcourt is based in the heart of one of Scotland's leading 5* visitor's attractions in South West Scotland and we are now looking to recruit an enthusiastic, forward thinking Assistant Food & Beverage Manager to help maximise our sales and profitability whilst delivering the highest possible standards of customer service in our fast-paced restaurant environment .

Main Duties and Responsibilities.

  • Supervise the restaurant function in respect of staff, facilities, sales and costs to ensure maximum profit is achieved
  • Control and analyse, on an ongoing basis, product and service quality levels, guest satisfaction, merchandising and marketing, operating costs and hygiene and improve gross margins
  • Ensure that regular stocktaking is carried out and action is taken in response to results. Ensure all deliveries are 100% accurate, checked for food safety defects, signed for and stored correctly. Track, record and replenish inventory as needed
  • Liaising with Suppliers to ensure timely delivery, quality, best price
  • Work with the Chef on Menu planning and costings to maximise our Gross Margins
  • Lead the team to ensure that all our catering outlet meets the needs of the changing customer profiles throughout the year
  • Ensure company cash handling processes are delivered in compliance with Company policy and financial regulations
  • Monitor the standards of work, working practices, productivity and standards of customer care of members of the department and take appropriate action when standards fall short

Experience, Knowledge & Desirable Qualifications.

  • Two languages preferred e.g. German, French or Mandarin
  • Recognised Hospitality qualification. Minimum City and Guilds. 706/1 and 706/2
  • Exceptional customer service supervision
  • Financial and budget management, & exceptional negotiations skills to deal with suppliers
  • Operational hands on leading from the front
  • Preparation and delivery of promotional activity to drive sales
  • Health & Safety, Food safety Qualifications
  • Personal Licence Holder.
  • Knowledge of Scottish Licensing laws and requirements.

Essential Requirements

  • The ability to lead and motivate a team
  • Sound business sense
  • Ability to prioritise and multitask
  • Great eye for detail
  • Excellent people skills
  • Decision-making ability and a sense of responsibility
  • The ability to comprehend and analyse sales figures
  • Understanding of retail laws, security, and health and safety
  • Strong verbal and written communication skills
  • Brand Ambassador for Gretna Green
  • A strong commitment to customer service
  • Commercial acumen
  • Good in Maths
  • IT skills
  • Confidence, drive and enthusiasm
  • The ability to work under pressure and deal with challenging situations
  • The ability to delegate
  • Able to take the initiative and come up with innovative ideas and have the capacity to grasp new concepts quickly

Salary: Dependent on qualifications and experience

Job Types: Full-time, Permanent

If you love what you have read, please send your CV and covering letter to:

marie.glencross@gretnagreen.com or alternatively post to:
Marie Glencross, Gretna Green Ltd, Gretna Green, DG16 5EA

_____________________________________________________________

 

CHEF DE PARTIE

 

 

Hours: Shift Work

Salary: from $18,802.40 to $23,079.90 negotiable and dependent on age and experience

An excellent opportunity to join the 2 Rosette kitchen within the 4 star Smiths Hotel Gretna Green.

Whereas experience within a hotel environment is not necessarily essential, an understanding of the mechanics of a busy kitchen that includes breakfast, banqueting and fine dining is.

Smiths Hotel is a high occupancy 50 bedroom, 6 cottage property with high daily restaurant covers, bar/lounge trade, functions and conference business.

Experience within a Rosette environment or similar benchmark accreditation for food excellence is preferred, but again not essential so long as the passion, will and skillset are there.

This is a challenging, yet rewarding role were the chef has autonomy to experiment with the very latest techniques and a position that will enhance the career of the successful applicant.

If you love what you have read, CV to:
marie.glencross@gretnagreen.com or alternatively post to:
Marie Glencross, Gretna Green Ltd, Gretna Green, DG16 5EA

 

_____________________________________________________________

COMMIS CHEF

Reporting to: Head Chef

 

 

Salary: from $18,802.40 to $19,233.20 dependant on age and experience

The main purpose of Job:

To assist the Senior Chef on duty with storage, preparation and cooking of all food item, whilst adhering to all Health and Food Safety areas of "Due Diligence" as laid out by management of the Smiths Hotel. To also demonstrate and help maintain high levels of service that consistently exceeds the expectations of our members.

Duties:

  • To assist and monitor food stocks and stock movement.
  • To understand daily departmental costs and how they influence profit and loss results.
  • To ensure minimum kitchen wastage.
  • To learn and record skills and recipes from other members of the department.
  • To follow the cleaning schedules for the kitchen and clean the section and other areas as directed.
  • To ensure stock is controlled and rotated. Accept and store deliveries
  • To report any maintenance issues to the Head Chef immediately.
  • To comply with all Smiths's Hotel policies and procedures to ensure that all statutory regulations are observed.
  • To comply with the conditions of the food hygiene policies.
  • To be flexible and willing to help other departments at busy times if required

Required:

  • City & Guilds 706/1-2 or equivalent ( or working towards)
  • Basic food hygiene certificate
  • Good communications skills
  • Ability to work on own initiative.
  • Expected to work split shifts and weekends

Desired:

  • Previous experience within a kitchen environment
  • Experience of food preparation and dietary needs

If you love what you have read, CV to:
marie.glencross@gretnagreen.com
or alternatively post to:
Marie Glencross, Gretna Green Ltd, Gretna Green, DG16 5EA

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