Jobs and Employment Opportunites in Gretna Green and Gretna with Gretna Green Since 1754
Gretna Green Ltd is a fourth-generation family business, founded in 1885, involved in tourism, hospitality, retail, weddings and agriculture. Gretna Green has over 260 years of history and heritage, marrying couples since 1754, and is now a world-class, award-winning wedding destination, with a 5-Star Scottish Visitor Attraction, and three hotels.
Current Vacancies
Last Updated: 30th August 2023
Hotels
- Night Shift Porter (Full-time and part-time)
- Bar Person (Full-time and Part-time Opportunities)
- Wedding Host (Full-time or Part-time)
- Food and Beverage Colleague / Bar Person (Full-time or Part-time)
- Receptionist (Full-time and Part-time roles)
Retail
Greens
Our focus as a forward-thinking company is the growth and development of our colleagues both personally and professionally. We invest time in training, development and one on one coaching from our extremely motivated, knowledgeable and Experienced Senior Team and Directors.
Your exciting journey begins with our comprehensive, engaging and informative interview process, hosted by our leaders in our business and if successful, move to the next stage, your induction and probationary periods, supported by colleagues and representatives from every department to ensure that you benefit entirely from the huge range of knowledge and experience that only our “uniqueness” as a multi-strand company can provide.
As a community-spirited company, with family at its very heart, we want colleagues to enjoy the benefits that we provide and feel valued and supported throughout their time with the “Gretna Green Family”.
- Do you want to be a part of that family?
- Do you want to feel valued and respected in your job role and know that any career aspirations are encouraged?
- Are you ready to become a part of the very history of Gretna Green and to share our stories with our visitors and guests to make their experience special to them?
Then see if you have the skillset, experience and qualifications that we need!
With a continuous programme of investment in facilities and staff, to create a world-class 5-star visitor attraction in Gretna Green, our local family business - Gretna Green Ltd - are seeking a team of well-motivated people to deliver excellent service; across both retail and catering operations, at one of Scotland's most popular visitor attractions.
Including our 5-star, award-winning, Visit Scotland Gretna Green Famous Blacksmiths Shop, as well as at our 4-star hotel Smiths at Gretna Green, our 3-Star hotel Greens at Gretna and our newest ventures the Old Toll Bar and Gretna Hall Historic Marriage House and Hotel.
Please find details of these positions below and for further information on any of the roles or to apply, please contact us on - [email protected]
Night Porter (Full time and Part time roles available)
Gretna Green Ltd
Gretna Green Ltd., a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. These include the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two, multi-award-winning, four-star hotels, the Old Toll Bar, and the Canny Scot Shop. The company proudly offers weddings, retail, hospitality, and online shopping to a global marketplace.
Job Description:
We are currently looking for a full-time and part-time Night Porter to join our team as our family business continues to expand and develop. Your role will provide late-night bar cover, function set-up, night porterage and Reception support at the direction of the Night Manager.
Main Responsibilities
- To be conversant and compliant with all Front Office Systems and Bar operation
- To deal with guest queries efficiently and in a professional manner
- To greet and carry out check-in for all guests arriving during your shift in a professional and proficient manner
- Occasionally assist guests with their luggage, be a point of contact for our guests and other responsibilities to ensure all requirements are met during our guests' stay
- To execute a guest departure in a professional and proficient manner
- To provide a security function for the hotel in line with the company operating and security procedures
- To record observations in the Duty Manager diary
- To provide efficient handovers to Duty Manager or Receptionist
- To have a thorough knowledge of and adherence to the law regarding the following company regulation: -
- Fire regulations and night-time evacuation procedures
- Health and safety regulations
- First aid procedures
- Licensing laws - To undertake general cleaning and maintenance duties
- To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of the Night Manager, Operations Manager or General Manager
Required Skills include:
- Polite spoken and written manner
- A good team player, but capable of working independently
- Be able to multi-task and take on several duties
Benefits and Remuneration
- Location: Gretna Green – on-site
- Holidays: Up to 30 days holiday per annum based on full-time – part-time colleagues calculated pro-rata
- Rate of pay: Good remuneration package above National Living Wage 2023
- Hours: Full time and part time hours (including weekends)
- Additional benefits
- Exclusive colleague discounts in our hotels and retail outlets
- One free night’s stay in hotels, subject to availability
- An additional day off for your birthday
- Free lunch provided
- Pension
- Training and development through our ‘Great Place to Work’ scheme
To apply please email [email protected] with your CV.
Closing date: 5th October 2023
Catering Assistant (6-8 weeks) - $14.00 per hour for 18+
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.
Job Description:
We are currently looking for a short-term Catering Assistant (part time) to provide an efficient and friendly front of house service to customers in the restaurant and bar areas, promoting Gretna Green’s core values and ensuring the delivery of a high-quality service.
Main Responsibilities
- To greet and serve customers efficiently and politely in an engaging manner
- To take customers’ orders and have a sound knowledge of the menu choices
- To have sound knowledge of allergens and range of dietary requirements
- To deliver orders to the customer and ensure customer satisfaction through engaging with the customer following delivery of meals
- To set up tables in a timely and efficient manner
- To clear and clean tables according to the guidelines
- To receive payment from customers using the Till and Streamline for debit and credit cards
- Handle guest enquiries and requests in a timely manner, referring details to other colleagues and management, if unable to directly assist
- To comply with all company policies, procedures and legislation
Required Skills include:
- Previous experience in the hotel trade, restaurant, or similar environment desired, but not essential as training will be provided
- Ability to deliver consistent high level customer service especially under pressure
- Outstanding customer care skills
- Ability to work under pressure
- Attention to detail
- Excellent communication skills
- Work well individually as well as in a team
- Commercial awareness and drive for increasing sales through upselling food and beverage items
Benefits and Remuneration
- Location: Gretna Green – Toll Bar
- Holidays: Up to 30 days holiday per annum based on full-time – part-time colleagues calculated pro-rata
- Rate of pay: Colleagues rate of pay for 18 + is $14.00 per hour;
For 16 -18 year old colleagues the rate is over National Living Wage
- Hours: Minimum of 20 hours including weekends
- Additional benefits
- Exclusive colleague discounts in our hotels and retail outlets
- One free night’s stay in hotels, subject to availability
- An additional day off for your birthday
- Free lunch provided
- Pension
- Training and development through our ‘Great Place to Work’ scheme
To apply please email [email protected] with your CV.
Closing date: 5th October 2023
Bar person (Full-time and Part-time opportunities)
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.
Job Description:
We are currently seeking a skilled and passionate Bar Person to join our team and contribute to providing an unforgettable experience for our guests. If you possess a true passion for creating outstanding guest experiences and have a flair for mixology, all while exuding a warm and inviting demeanor, we invite you to consider an exciting opportunity.
Main Responsibilities:
- Make and serve different kinds of drinks like cocktails, mocktails and more
- Greet guests nicely, take their drink orders and help them feel welcome at the bar
- Keep the bar area clean, make sure everything is in the right place and have enough supplies
- Handle customers’ payments
- Keep up with the latest drink trends and suggest new drinks to add to our menu
- Place orders for replenishment as necessary
- Collaborate well with your team to make the bar a great place for everyone
Required Skills include:
- Previous experience as a Bar Person or Bartender in a hotel, restaurant would be an advantage
- Thorough knowledge of beverage preparation techniques, including mixology and cocktail making
- Exceptional interpersonal and communication skills with a friendly and approachable manner
- Strong multitasking abilities and the capability to work efficiently under pressure
- Attention to detail ensuring the visual presentation of beverages
- Familiarity with health and safety regulations pertaining to food and beverage service
Due to legal requirements of the role, applicants must be 18 or over.
Benefits and Remuneration
- Location: Gretna Green – on-site
- Holidays: Up to 30 days holiday per annum based on full-time – part-time colleagues calculated pro-rata
- Rate of pay: $14.00 per hour
- Hours: Full-time and part-time positions includes weekend work
- Additional benefits
- Exclusive colleague discounts in our hotels and retail outlets
- One free night’s stay in hotels, subject to availability
- An additional day off for your birthday
- Free lunch provided
- Pension
- Training and development through our ‘Great Place to Work’ scheme
To apply please email [email protected] with your CV.
Closing date: 5th October 2023
Wedding Host (Full-time or part-time)
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.
Job Description:
As a Wedding Host, you will play a pivotal role in creating unforgettable wedding experiences for our guests. You will be responsible for ensuring that every aspect of the wedding day runs smoothly and seamlessly. Your attention to detail, exceptional customer service and strong organisational skills will contribute to making each wedding day truly special for the couples and their guests.
Main Responsibilities:
- Collaborate with couples and planners for ceremony and reception arrangements
- Assist with venue setup, decorations and seating plans
- Ensure smooth flow of the wedding ceremony
- Assist couples and maintain a reassuring presence
- Oversee reception setup and timing of events
- Handle unexpected situations professionally
- Greet and assist guests, addressing enquiries and needs
- Gather feedback for continuous improvement
Required Skills include:
- Event coordination experience, especially in weddings
- Excellent interpersonal and organisational skills
- Strong communication and problem-solving abilities
- Flexibility for weekend, evenings and holiday work
- Passion for creating memorable experiences
Benefits and Remuneration
- Location: Gretna Green – Smiths Hotel
- Holidays: Up to 30 days holiday per annum based on full-time – part-time colleagues calculated pro-rata
- Rate of pay: $14.00 per hour for 18+
- Hours: Full-time or part-time roles available
- Additional benefits
- Exclusive colleague discounts in our hotels and retail outlets
- One free night’s stay in hotels, subject to availability
- An additional day off for your birthday
- Free lunch provided
- Pension
- Training and development through our ‘Great Place to Work’ scheme
To apply please email [email protected] with your CV.
Closing date: 5th October 2023
Food and Beverage Colleague / Bar Person (Full-time or part-time)
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.
Job Description:
We are currently looking for a full-time or part-time Food & Beverage Colleague / Bar person to provide an efficient and friendly front of house service to customers in the restaurant and bar areas, promoting Gretna Green’s core values and ensuring the delivery of a high-quality service.
Main Responsibilities
- To greet and serve customers efficiently and politely in an engaging manner
- To take customers’ orders and have a sound knowledge of the menu choices
- To have sound knowledge of allergens and range of dietary requirements
- Greet guests nicely, take their drink orders and help them feel welcome at the bar
- To deliver orders to the customer and ensure customer satisfaction through engaging with the customer following delivery of meals
- To set up tables and function rooms in a timely and efficient manner
- To clear and clean tables according to the guidelines
- To receive payment from customers using the Till and Streamline for debit and credit cards
- Handle guest enquiries and requests in a timely manner, referring details to other colleagues and management, if unable to directly assist
- To comply with all company policies, procedures and legislation
Required Skills include:
- Previous experience in the hotel trade, restaurant, or similar environment desired, but not essential as training will be provided
- Ability to deliver consistent high level customer service especially under pressure
- Outstanding customer care skills
- Ability to work under pressure
- Attention to detail
- Excellent communication skills
- Work well individually as well as in a team
- Commercial awareness and drive for increasing sales through upselling food and beverage items
- Driving licence would be advantageous
Due to legal requirements, applicants must be 18 or over
Benefits and Remuneration
- Location: Gretna Green – Smiths or Gretna Hall
- Holidays: Up to 30 days holiday per annum based on full-time – part-time colleagues calculated pro-rata
- Rate of pay: $14.00 per hour for 18+
- Hours: Full-time and part-time roles available
- Additional benefits
- Exclusive colleague discounts in our hotels and retail outlets
- One free night’s stay in hotels, subject to availability
- An additional day off for your birthday
- Free lunch provided
- Pension
- Training and development through our ‘Great Place to Work’ scheme
To apply please email [email protected] with your CV.
Closing date: 5th October 2023
Receptionist (Full-time and part-time roles)
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, Greens Bar and Restaurant and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.
Job Description:
We are currently looking for a full-time or part-time Hotel Receptionist to provide a warm and welcoming atmosphere to the Hotel and to provide exceptional hospitality and service excellence to existing and potential guests.
Main Responsibilities
- To receive guests to the hotel by greeting them warmly and attending to their enquiries in a professional and courteous manner whether in person, by telephone, or by email
- Inform guests of the services and up-to-date accommodation rates and promote special offers
- To fulfil all reasonable requests from guests to ensure their comfort, satisfaction, and safety during their stay
- To deal with all enquiries in a professional and courteous manner whether in person, telephone, or email answering guest queries with confidence and in a friendly manner, ensuring high levels of service are provided to exceed customer expectations
- To update the reception diary during and at the end of the shift to enable accurate billings and ensure all important activities are detailed for accountability
- Check in and out of guest rooms
- Review room allocations accordingly
- Upsell to all guests, and record the outcome
- Go through wedding information when requested by guests
- To always promote a positive perception of the company both internally & externally
- To administer reservations including, cancellations and no-shows, in line with company policy in a prompt and efficient manner
- To keep up to date with current promotions and hotel pricing, to provide information to guests, on request, whilst maximising bedroom and other sales opportunities
- Take reasonable care for the health and safety of themselves and of others who may be affected by their acts or omissions at work
- To manage credit/debit card and cash transactions, counting floats on each shift and dealing with secure banking, ensuring compliance with Data Protection, financial regulations, and company policy
Required Skills include:
- An excellent telephone manner
- Outstanding communication skills
- Previous relevant hotel experience or customer-facing role
- Experience in IT Skills Word/Excel and Rezlynx would be advantageous
Benefits and Remuneration
Location: Gretna Green – Smiths Hotel
Holidays: Up to 30 days holiday per annum based on full-time – part-time colleagues calculated pro-rata
Rate of pay: $14.00 per hour
Hours: Full-time or part-time hours
5 days per week out of 7 which will include weekends. Shifts will vary from Early (7am until 3pm) and Late shift (3pm until 11pm) some middle shifts which change for the business
Additional benefits
- Exclusive colleague discounts in our hotels and retail outlets
- One free night’s stay in hotels, subject to availability
- An additional day off for your birthday
- Free lunch provided
- Pension
- Training and development through our ‘Great Place to Work’ scheme
To apply please email [email protected] with your CV.
Closing date: 5th October 2023
Cook (Full-time or Part-time)
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two, multi-award-winning hotels, Greens Bar and Restaurant, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.
Job Description:
We are currently looking for a full-time or part-time Cook to join our fantastic team at Gretna Green Ltd and to welcome our valued customers providing them a menu of homemade, varied range of dishes.
Main Responsibilities
- Welcome our valued loyal customers as well as those customers entering into Scotland and give them their first taste of Scotland providing a menu of homemade, varied range of dishes
- Prepare and cook efficiently to meet high-volume demands while maintaining quality and taste
- Provide first class customer service
- Maintain safe environment adhering to H&S standards and procedures
- Ability to adapt to volume coach travel within the Gretna Green Attraction Site, providing breakfast menu, lunch and group menu bookings at short notice
- Plan Calendar Events and be part of growing the business
- Use systems in place that aid the company’s productivity and stock controls
- Stock control, ordering and keeping within budgets to maximise profitability
- Control, report and measure wastage
- Develop menus, building and costing, monitoring product price increases using our computerised system
- Promote and sell the different strands of the business to customers
- Host Wedding couples using the Toll Bar as a Wedding venue and provide meals depending on the package ensuring customers receive excellent service
Required Skills include:
- Level 2/3 Food Safety Certification, COSSH, and IOSSH and Level 2 Health & Safety would be advantageous
- Awareness of Food Allergens and sound product knowledge of recipes and dishes
- Ability to work on your own initiative in a fast-paced environment and as part of a team
- Sound computer skills and cash handling accuracy
- Polite spoken manner and clear communication skills
- Confident and approachable
- Ability to react to business needs and trends
Benefits and Remuneration
- Location: Gretna Green (on-site) – Toll bar
- Holidays: Up to 30 days holiday per annum based on full-time – part-time colleagues calculated pro-rata
- Rate of pay: Competitive, depending on experience
- Hours: Full-time or part-time hours (Business opening hours are 9am – 3pm)
- Additional benefits
- Exclusive colleague discounts in our hotels and retail outlets
- One free night’s stay in hotels, subject to availability
- An additional day off for your birthday
- Free lunch provided
- Pension
- Training and development through our ‘Great Place to Work’ scheme
To apply please email [email protected] with your CV.
Closing date: 5th October 2023
Assistant Restaurant Manager (Full time)
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two, multi-award-winning hotels, Greens Restaurant and Bar, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.
Job Description:
We are currently seeking a dedicated and experienced Assistant Restaurant Manager to oversee our restaurant and bar areas, ensuring exceptional customer service and the delivery of a consistently high-quality dining experience.
Main Responsibilities
- Manage day-to-day restaurant operations
- Ensure exceptional customer service and satisfaction
- Supervise and train restaurant staff
- Develop and maintain quality standards for food and service
- Create and manage restaurant budgets
- Monitor inventory and order supplies as needed
- Handle customer complaints and resolve issues promptly
- Collaborate with the culinary team to design and update menus
- Uphold health and safety standards
- Participate in marketing and promotional activities
- Meet or exceed revenue and profitability targets
- Any additional managerial duties as required
Required Skills include:
- Proven track record in restaurant management
- Strong leadership and team-building skills
- Excellent customer service orientation
- Knowledge of food and beverage industry trends
- Effective communication and interpersonal abilities
- Proficiency with restaurant management software
- Financial acumen and budget management skills
- Strong problem-solving and decision-making capabilities
- Attention to detail and commitment to quality
- Time management and organisational skills
- Ability to work in a fast-paced and dynamic environment
Benefits and Remuneration
- Location: Gretna Green – Greens Restaurant and Bar
- Holidays: Up to 30 days holiday per annum based on full-time – part-time colleagues calculated pro-rata
- Rate of pay: 24,000 per annum
- Hours: 40 hours per week
- Additional benefits
- Exclusive colleague discounts in our hotels and retail outlets
- One free night’s stay in hotels, subject to availability
- An additional day off for your birthday
- Free lunch provided
- Pension
- Training and development through our ‘Great Place to Work’ scheme
To apply please email [email protected] with your CV.
Closing date: 5th October 2023