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Careers at Gretna Green

Jobs and Employment Opportunites in Gretna Green and Gretna with Gretna Green Since 1754

With a continuous programme of investment in facilities and staff, to create a world-class 5-star visitor attraction in Gretna Green, our local family business - Gretna Green Ltd - are seeking a team of well-motivated people to deliver excellent service; across both retail and catering operations, at one of Scotland's most popular visitor attractions. Including our 5-star, award-winning, Visit Scotland Gretna Green Famous Blacksmiths Shop, as well as at our 4-star hotel Smiths at Gretna Green, our 3-Star hotel Greens at Gretna and our newest ventures the Old Toll Bar and Gretna Hall Historic Marriage House and Hotel.

Updated: 4th March 2019

We are currently looking for:

  • Seasonal Grounds Operatives
  • Housekeepers
  • Food & Beverage Manager
  • E-commerce Web Assistant
  • Bartender / F&B Assistant (Smiths Hotel)
  • Bartender (Blacksmith's Foodcourt & Bar)
  • F&B Supervisor
  • Part Time Sales Colleagues
  • Restaurant Host
  • F&B Assistants (Gretna Hall Hotel)

Please find details of most of these positions below and for further information on any of the roles or to apply, please contact Marie Glencross - marie.glencross@gretnagreen.com


Gretna Green Since 1754

SEASONAL GROUNDS OPERATIVES

Gretna Green Ltd - Gretna DG16 5EA 

We are seeking seasonal Grounds Operatives to undertake all grounds related activities on the Gretna Green Ltd sites ensuring they are attractive, welcoming, functional, safe and maintained to an excellent standard.

Main duties:

  • Working closely with the Maintenance Manager to plan and undertake required maintenance and improvement works on all land, gardens and external areas
  • Ensuring the grounds and gardens are well maintained and presented to a high standard
  • Carrying out the agreed grass cutting, planting, shrub and tree maintenance schedule throughout the year across all Gretna Green Ltd sites
  • Advising on and planting the most appropriate flowers, shrubs and trees in the different areas to ensure gardens meet the required presentation standards
  • Trimming trees and shrubs as part of a planned maintenance schedule and at ad hoc times when required
  • Keeping all external areas free from litter and unsightly debris
  • Ensuring the cleanliness and neat presentation of work areas, vehicles and equipment at all times
  • Undertaking routine and scheduled maintenance on all plant and equipment ensuring they are kept in good working order
  • Ensuring the safe and appropriate use of any chemicals including pesticides and herbicides and in accordance with regulations such as COSHH and maintaining up to date records as required
  • Complying at all times with health and safety regulations, adopting safe working practices to protect yourself, colleagues and customers
  • Ensuring that all statutory and legal obligations are met whilst at work
  • Working closely with contractors and suppliers to fulfil duties as required

Skills, Knowledge and Experience

  • Good knowledge of all ground maintenance and landscaping
  • Previous grounds maintenance or landscaping experience is essential
  • Use of landscaping equipment such as ride on mower
  • Ability to operate heavy machinery
  • Mechanical and plant maintenance experience essential, formal training is desirable
  • Up to date knowledge of related health and safety regulations eg the regulation of pesticides
  • The ability to work unsupervised
  • The ability to interpret plans and drawings
  • Excellent time management skills
  • The ability to follow clear instructions
  • An awareness of the importance of customer service
  • Horticultural knowledge and understanding
  • An eye for detail
  • The ability to manage own work load
  • Knowledge of the hospitality industry

PERSONAL ATTRIBUTES

  • Physically able to carry out the tasks required of the role
  • An enthusiastic, flexible and willing attitude to work
  • A professional and approachable manner
  • Meticulous in detail
  • Reliable and trustworthy
  • Flexibility in tasks and role
  • A passion for all things horticulture
  • Dedication and motivation

Salary: National minimum wage

If you love what you have read, please send your CV and covering letter to:

darren.lloyd@gretnagreen.com or alternatively post to:
Marie Glencross, Gretna Green Ltd, Gretna Green, DG16 5EA


Gretna Green Since 1754

HOUSEKEEPERS

Gretna Green Ltd - Gretna DG16 5EA 

We are looking for enthusiastic and energetic seasonal housekeepers to join our housekeeping team over the busy Spring and Summer seasons. The ideal candidates must have an excellent eye for detail and take a pride in their work. We have both full-time and part-time positions available.

Summary of duties:

  • To ensure allocated areas are cleaned to the highest standards through effective dusting, polishing, mopping and vacuuming
  • To make guests’ beds and replenish linens in accordance with company standards
  • To check stock levels of all consumables and replace when appropriate
  • To ensure all rooms are cared for and inspected according to standards
  • To protect equipment and make sure there are no inadequacies
  • To notify supervisors of any damages, deficits and disturbances
  • To deal with reasonable complaints/requests with professionalism and patience
  • To adhere strictly to rules regarding health and safety and be aware of any company-related practices
  • To provide attentive service during guest stay and comply where possible with special requests

Salary: National minimum wage

If you love what you have read, please send your CV and covering letter to:

ghallhead.housekeeper@gretnagreen.comor alternatively post to:
Marie Glencross, Gretna Green Ltd, Gretna Green, DG16 5EA


Gretna Green Since 1754

FOOD & BEVERAGE MANAGER

Gretna Green Ltd - Gretna DG16 5EA 

We are seeking a dynamic and motivated Food & Beverage Manager, with proven leadership in the hospitality industry, to deliver an outstanding service for both internal and external guests.

Job Summary

  • To be responsible for the overall profitability of all food and beverage departments and manage the F & B Operations Supervisors so that they and their departments perform efficiently and effectively.
  • To review, evaluate, plan and take action so that the F & B department achieves its targets.
  • Control and analyse, on an on-going basis, in order to optimise the following:
    -           product and service quality levels
    -           guest satisfaction
    -           merchandising and marketing
    -           operating costs
    -           hygiene
  • Ensure that regular stocktaking is carried out and action is taken in response to results.
  • Determine menus, wine lists and price lists, in line with company standards.
  • Plan and carry out the F & B promotion schedule
  • Resolve customer complaints regarding food quality and service

Essential Requirements

  •  Proven food and beverage management experience
  •  Working knowledge of various computer software programs (MS Office, Restaurant management software, POS)
  •  Ability to spot and resolve problems efficiently
  •  Mastery in delegating multiple tasks
  •  Communication and leadership skills
  •  Up to date with food and beverages trends and best practices
  •  Ability to manage personnel and meet financial targets
  •  Guest-oriented and service-minded

Salary: Up to $29,923.70 per annum based on experience

Hours of Work: 45 hours per week (from Monday to Sunday)

If you love what you have read, please send your CV and covering letter to:

vicky.briody@gretnagreen.com or alternatively post to:
Marie Glencross, Gretna Green Ltd, Gretna Green, DG16 5EA


Gretna Green Since 1754

ECOMMERCE WEB ASSISTANT

Gretna Green Ltd - Gretna DG16 5EA 

Job Summary :

A new opportunity has arisen to work in our rapidly expanding E Commerce department  to develop the  web,  as well as  building and maintaining websites with a clear focus on E-commerce. We are looking for a dynamic person to join our   team to assist in populating, updating and managing our CMS systems.

Are you ambitious, imaginative, determined and  passionate about Web development and design? Are you hungry to get hands-on with real projects or gain experience and show what you can do?

Skills and Experience required

  • A sound understanding of HTML & CSS
  • Web Design: 1 year (Preferred)
  • CSS, HTML and Javascript: 1 year (Preferred)
  • Excellent IT skills – Microsoft Office Suite – Google Suite – CMS - Tech minded
  • Ability to follow instructions - (Training will be provided)
  • Any creative flair would be beneficial but not necessary.

Main duties and Responsibilities

  • Primarily assisting with our E-commerce team in developing our product offering internationally.
  • Adding Imagery
  • Copy
  • Researching
  • Competitor Analysis
  • Price Reviews
  • Updating EBay Listings & Amazon

We will allow you to develop your skills in specific areas you are interested in. Opportunity to   gain experience working on e-commerce websites.

Students are welcome to apply, we will try our best to work around your college/university commitments.

Gretna Green Limited has excellent road and rail links – the E Commerce department is a 2 minute drive from junction 45 on the M6 and a 5 minute walk to the train station (approximately an 11 minute train journey from Carlisle and 20 minutes from Dumfries). Bus services are also frequent.

Rate of Pay: National Minimum Wage

Hours of Work: Flexible TBC

If you love what you have read, please send your CV and covering letter to:

henry.davenport@gretnagreen.com or alternatively post to:
Marie Glencross, Gretna Green Ltd, Gretna Green, DG16 5EA


Gretna Green Since 1754

BARTENDER / FOOD & BEVERAGE ASSISTANT

Smiths Hotel, Gretna Green Ltd - Gretna DG16 5EA 

Job Summary :

We are now seeking to recruit an energetic and enthusiastic Bartender/Food and Beverage Assistant to join our diverse and flexible team at Smith's Hotel in providing an efficient and friendly front of house service to customers in the restaurant and bar areas, promoting Gretna Green Ltd's core values and ensuring the delivery of a high quality service.

Main duties and responsibilities

Bartender duties:

  • To serve alcohol and non alcoholic drinks to customers at the bar and tables in a friendly and timely manner
  • To ensure stock is maintained at agreed levels be restocking the bar at the end of every shift and ensuring stock is rotated in date order.
  • To receive payment from customers using the Till and Streamline for debit and credit cards
  • Ensure bar is kept clean at all times by cleaning classes, mopping surfaces and emptying bins
  • To greet customers on arrival and ensure they are seated comfortably and made welcome
  • To clear and clean tables according to the Company's guidelines

Food & Beverage Assistant duties:

  • To take customer orders and have a sound knowledge of the menu choices and Specials of the Day and be able to answer customer queries. Also to have sound knowledge of allergens and range of dietary requirements
  • To deliver orders to the customer and ensure customer satisfaction through engaging with the customer following delivery of meal
  • To set up tables and function rooms in a timely and efficient manner

Requirements:

  • Outstanding customer care skills
  • Ability to work under pressure
  • Attention to detail
  • Excellent communication skills

Rate of Pay: National Minimum Wage

Hours of Work: Full or part time

If you love what you have read, please send your CV and covering letter to:

emma.maxwell@gretnagreen.com or alternatively post to:
Marie Glencross, Gretna Green Ltd, Gretna Green, DG16 5EA


Gretna Green Since 1754

BARTENDER

Blacksmiths Foodcourt, Famous Blacksmiths Shop, Gretna Green Ltd - Gretna DG16 5EA 

Job Summary :

The Foodcourt is a 5 star tourist attraction with a large and busy self-service restaurant with  onsite  bar, exceeding expectations with a range of locally sourced products ranging from light snacks to cooked meals, including a carvery and delicious home-baking as well as hot and cold refreshments.

We are now looking for a dynamic bartender to provide an efficient and friendly front of house service to customers in bar areas, promoting Gretna Green’s core values to ensure the delivery of a high-quality service.

Main duties and responsibilities

  • To serve alcoholic and non- alcoholic drinks to customers at the bar and tables in a friendly and timely manner
  • To approach customers and offer to get them anything else they may need and deliver.
  • To ensure stock is maintained at agreed levels by restocking bar at end of every shift and ensuring  stock is rotated in date order. Inform manager when stock supply needs reordering
  • Use electronic Tills and take payment from customers  in cash or credit/debit cards using the PDQ system
  • Ensuring bar is kept clean at all times by cleaning glasses, mopping surfaces and emptying bins
  • To deliver orders to the customer and ensure customer satisfaction through  engaging with the customers.
  • To set up tables for pre booked lunches in a timely and efficient manner
  • To clear and clean tables according to Gretna Green’s guidelines
  • To receive payment from customers using the Till and Streamline for debit and credit cards and room charges

Essential Skills & Requirements              

  • Outstanding customer care skills
  • Ability to work under pressure
  • Attention to detail
  • Be 18 years or over
  • Excellent communication skills
  • Smart, lively and confident
  • Work well individually as well as in a team
  • Enthusiastic and motivated
  • Adaptable
  • Exceptionally well groomed and presented
  • Professional and welcoming personality
  • Available to work weekends, evenings and bank holidays

Rate of Pay: National Minimum Wage

Hours of Work: Worked flexibly 5 days of 7

If you love what you have read, please send your CV and covering letter to:

michelle.henry@gretnagreen.com or alternatively post to:
Marie Glencross, Gretna Green Ltd, Gretna Green, DG16 5EA


Gretna Green Since 1754

PART TIME SALES COLLEAGUES

Gretna Green Ltd - Gretna DG16 5EA 

Job Summary :

Opportunities have now arisen  across our specialist stores for part-time Sales Colleagues to   actively help promote and sell our wide range of products ranging from food and hampers, designer clothing and jewellery to fine malt whiskies, as well as an array of  items associated with love and marriage. We are now looking to recruit dynamic, passionate Sales Colleagues who can help promote the Gretna Green brand and drive sales forward.

Candidates must have excellent communication skills, be able to use their initiative, have a flair for promoting sales, be numerate and have a passion for selling.

Rate of Pay: National Minimum Wage

Hours of Work: 14-25 Hours per week over 5 of 7 days. This may rise during peak periods.

If you love what you have read, please send your CV and covering letter to:

marie.glencross@gretnagreen.com or alternatively post to:
Marie Glencross, Gretna Green Ltd, Gretna Green, DG16 5EA


Gretna Green Since 1754

RESTAURANT HOST

Blacksmiths Foodcourt, Famous Blacksmiths Shop, Gretna Green Ltd - Gretna DG16 5EA 

Job Summary :

The Foodcourt is located at our 5-star tourist attraction, the Famous Blacksmiths Shop, with a large and busy, self-service restaurant with onsite bar; exceeding expectations with a range of locally sourced products ranging from light snacks to cooked meals - including a carvery and delicious home-baking as well as hot and cold refreshments.

We are now looking for a dynamic Restaurant Host who can bring a flair to the role; leaving our customers with a lasting impression of excellent food and outstanding customer service. The Restaurant Host  will engage with our customers, ensuring that all guests have a unique and memorable experience.  The role includes welcoming and greeting customers, being intuitive to their needs and answering any queries they may have. The Restaurant Host is also responsible for assisting in the serving of hot food, ensuring that the presentation of food is to the highest standard and that portion control meets company guidelines.

Rate of Pay: National Minimum Wage

Hours of Work: 25 hours per week to be worked flexibly over 5 days out of 7

If you love what you have read, please send your CV and covering letter to:

marie.glencross@gretnagreen.com or alternatively post to:
Marie Glencross, Gretna Green Ltd, Gretna Green, DG16 5EA


Gretna Green Since 1754

PART TIME SALES COLLEAGUES

Gretna Green Ltd - Gretna DG16 5EA 

Job Summary :

Opportunities have now arisen  across our specialist stores for   part-time Sales  Colleagues    to   actively help promote and sell our wide range of   products ranging  from  food and hampers, designer clothing and  jewellery to  fine malt whiskies, as well as an array of  items associated with love and marriage. We are now  looking to recruit  dynamic, passionate Sales Colleagues who can help promote the Gretna Green brand and drive sales forward.

Candidates must have excellent communication skills, be able to use their initiative, have a flair for promoting sales, be numerate and have a passion for selling.

Rate of Pay: National Minimum Wage

Hours of Work: 14-25 Hours per week over 5 of 7 days. This may rise during peak periods.

If you love what you have read, please send your CV and covering letter to:

marie.glencross@gretnagreen.com or alternatively post to:
Marie Glencross, Gretna Green Ltd, Gretna Green, DG16 5EA


Gretna Green Since 1754

RESTAURANT HOST

Blacksmiths Foodcourt, Famous Blacksmiths Shop, Gretna Green Ltd - Gretna DG16 5EA 

Job Summary :

The Foodcourt is located at our 5-star tourist attraction, the Famous Blacksmiths Shop, with a large and busy, self-service restaurant with onsite bar; exceeding expectations with a range of locally sourced products ranging from light snacks to cooked meals - including a carvery and delicious home-baking as well as hot and cold refreshments.

We are now looking for a dynamic Restaurant Host who can bring a flair to the role; leaving our customers with a lasting impression of excellent food and outstanding customer service. The Restaurant Host  will engage with our customers, ensuring that all guests have a unique and memorable experience.  The role includes welcoming and greeting customers, being intuitive to their needs and answering any queries they may have. The Restaurant Host is also responsible for assisting in the serving of hot food, ensuring that the presentation of food is to the highest standard and that portion control meets company guidelines.

Rate of Pay: National Minimum Wage

Hours of Work: 25 hours per week to be worked flexibly over 5 days out of 7

If you love what you have read, please send your CV and covering letter to:

marie.glencross@gretnagreen.com or alternatively post to:
Marie Glencross, Gretna Green Ltd, Gretna Green, DG16 5EA


Gretna Green Since 1754

FOOD & BEVERAGE ASSISTANTS

Gretna Hall Hotel, Gretna Green Ltd - Gretna DG16 5EA 

Gretna Hall Hotel is an 18th century manor situated on 10 acres of landscaped gardens within the village of Gretna Green, a 2-minute walk from Gretna Green Rail Station and a 2 minute drive from junction 45 off the M6. We are now seeking a part-time Receptionist with excellent communications skills to help ensure that our guests experience a high quality service so that on departure guests are left with a lasting impression of excellent customer service which exceeds their expectations.

Main Duties:

  • To receive guests to the hotel by greeting them warmly, and attend to their enquiries in a professional and courteous manner; whether in person, via telephone or email
  • Inform customers of the services and up-to-date accommodation rates and promote special offers
  • To update the Reception diary during and at the end of shift to enable accurate billings and ensure all important activities are detailed for accountability
  • Attend to all methods of booking, such as online, phone and in person, to ensure that reservations are dealt with promptly
  • Administer all reservations including cancellations and no-shows, in line with company policy in a prompt and efficient manner
  • To manage credit/debit card and cash transactions, counting floats on each shift and deal with the Loomis banking, ensuring compliance with Data Protection , financial regulations and company policy

Essential Requirements:

  • Outstanding customer care skills
  • Ability to work under pressure
  • Attention to detail
  • Excellent communication skills
  • Smart, lively and confident
  • Work well individually as well as in a team
  • Enthusiastic and motivated
  • Adaptable
  • Exceptionally well-groomed and presented
  • Professional and welcoming personality

Hours: 16 - 24 Hours Per Week

Rate of Pay: National minimum rates of pay apply

Job Type: Full-time, Permanent

If you love what you have read, please send your CV and covering letter to:

Ghallfandbmanager@gretnagreen.com or alternatively post to:
Marie Glencross, Gretna Green Ltd, Gretna Green, DG16 5EA


Gretna Green Since 1754

F&B SUPERVISOR

Gretna Green Ltd - Gretna DG16 5EA

We are now seeking a passionate and energetic Food & Beverage Supervisor, with proven experience of running shifts within a guest focused environment.

Job summary

To oversee the daily operational duties and performance of the F&B Assistants, ensuring that both internal and external customers receive an excellent quality dining service. Assisting the F & B Manager in ensuring the overall profitability of all food and beverage departments by ensuring effective utilisation of resources so that targets are met. To ensure that the company’s F & B standards are adhered to and that statutory requirements are met.

Main duties and responsibilities

  • Ensuring that food and beverage areas set up for the day’s business
  • Ensuring that staff are briefed and directed accordingly
  • Helping to run events on the day
  • Helping to train the staff to quality hotel standards
  • Working closely with the F&B Manager and also the sales team to ensure that the finer details for successful service are in place
  • Ensuring that Food and Beverage rooms are cleared at the end of each event

Key Skills and Experience

  • Will preferably have experience as an F&B Supervisor within a guest focused environment
  • Will be passionate about F&B and will enjoy the buzz of running shifts
  • Will have an excellent eye for detail

Hours: 40 per week

Rate of pay: from $23,418.50 depending on experience

If you love what you have read, please send your CV and covering letter to:

marie.glencross@gretnagreen.com or alternatively post to:
Marie Glencross, Gretna Green Ltd, Gretna Green, DG16 5EA

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