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Careers at Gretna Green

Jobs and Employment Opportunites in Gretna Green and Gretna with Gretna Green Since 1754

With a continuous programme of investment in facilities and staff, to create a world-class 5-star visitor attraction in Gretna Green, our local family business - Gretna Green Ltd - are seeking a team of well-motivated people to deliver excellent service; across both retail and catering operations, at one of Scotland's most popular visitor attractions. Including our 5-star, award-winning, Visit Scotland Gretna Green Famous Blacksmiths Shop, as well as at our 4-star hotel Smiths at Gretna Green, our 3-Star hotel Greens at Gretna and our newest ventures the Old Toll Bar and Gretna Hall Historic Marriage House and Hotel.

Updated: 28th November 2019

We are currently looking for:

Please find details of most of these positions below and for further information on any of the roles or to apply, please contact Margaret Salaman - margaret.salaman@gretnagreen.com


 

Gretna Green Since 1754

SOCIAL MEDIA MANAGER

Smiths at Gretna Green, Gretna Green Ltd - Gretna DG16 5EA

Job Description

To support our digital team in managing our social media marketing channels, across all of our brands, by providing a timely response to customer’s requests, scheduling and posting social media, content generation, managing the social media calendar, analysing and reporting performance and supporting the digital team in providing great customer service, online sales and lead generation. It will also require a certain amount of flexibility, to support other occasional ad-hoc events outside of normal working hours; such as open days and other priority company events.

Main Duties and Responsibilities

  • Managing the social media marketing calendar
  • Scheduling and posting social media activity
  • Engaging with followers via liking, sharing and responding to comments and posts
  • Ensuring that all reviews are responded-to and forwarded to the relevant manager if required
  • Ensuring that KPIs and commercial targets are met
  • Creating social media content
  • Engaging with customers around the various company properties
  • Supporting the digital and marketing teams with events when required
  • Analysing and reporting key performance information

Essential Skills/Personality

  • Experience in a similar role
  • Experience in digital marketing or general marketing principles
  • Clear and articulate written/verbal English
  • Copywriting abilities
  • Keen eye for detail and ability to produce eye-catching design
  • Sociable, outgoing polite and approachable personality
  • Ability to manage multiple channels simultaneously
  • Ability to prioritise and work to deadlines
  • Ability to work on own initiative
  • Ability to analyse and report targets and performance
  • Must work well both individually and as part of a team
  • Experience of managing Facebook pages for business, Twitter for business, Instagram and Linked-in

Desirable Skills

  • Degree or other relevant qualification
  • Basic Photoshop and InDesign skills

Responsible to: Data & Web Manager.

Hours: Part Time.

A job description is a written statement of the essential characteristics of the role, including the key responsibilities and the knowledge, skill and attributes to perform the job to a satisfactory level. It is not intended to be a complete, detailed account of all of the duties required and the job holder may be requested to perform additional duties as required by the Company.

If you love what you have read, please send your CV and covering letter to:

ami.brough@gretnagreen.com or alternatively post to:
HR Department, Gretna Green Ltd, Gretna Green, DG16 5EA 


 

Gretna Green Since 1754

MARKETING ASSISTANT

Gretna Green Ltd - Gretna DG16 5EA

Job Description

Green Green Ltd are recruiting for a Marketing Assistant to work within our busy marketing department. The role is to support the Marketing team with general marketing, PR and administrative tasks to deliver on departmental targets and wider revenue growth and brand positioning, reporting directly to the Head of Marketing.

Main Duties and Responsibilities

  • Work with colleagues, to help plan and implement the marketing strategy for the group and individual brands that sit within this.
  • Administration of department content dairy
  • Assist with the planning and implementation of customer facing events
  • Proof read content, including but not limited to; press releases, blog articles and social media posts
  • Coordination of media databases
  • Collating and distributing internal and external communications
  • Archiving assets and implementing filing procedures
  • Market research including, but not to limited to; customer insights, market trends, competitor analysis
  • Collating information, imagery and data to include in reports, presentations and pitch documents

Essential Skills/Personality

  • Experience using Microsoft Office Applications including; Word, Excel, Powerpoint, Outlook
  • Experience working to KPI’s
  • Ability to prioritise workload and manage multiple tasks simultaneously
  • Fast learner and ability to work independently
  • Problem solver
  • A good team player
  • Great people skills and ability to build relationships with both internal and external stakeholders
  • Excellent written and numerical skills
  • Experience in a similar role would be an advantage

Formal Qualifications

  • Educated to Higher Grade / A-level or equivalent

Hours: Permanent/full-time (part-time may be considered).

Rate of Pay: National Minimum Wage.

If you love what you have read, please send your CV and covering letter to:

kevin.stewart@gretnagreen.com or alternatively post to:
HR Department, Gretna Green Ltd, Gretna Green, DG16 5EA 


 

Gretna Green Since 1754

GRAPHIC DESIGNER

Gretna Green Ltd - Gretna DG16 5EA

Job Description

Gretna Green are recruiting for a talented Graphic Designer to join our busy marketing team, reporting to the Head of Marketing.

This purpose of this role is to support the business in the development and delivery of marketing and promotional materials for both print an online, to deliver key messages and drive revenue.

The role will also require a certain amount of flexibility, to support other occasional ad-hoc events outside of normal working hours; such as open days and other priority company events.

Main Duties and Responsibilities

  • Designing and producing marketing materials and POS in line with brand guidelines and overall strategy, including but not limited to; promotional leaflets, direct mail, business cards, POS, menus, room directories, posters.
  • Special project-based work including brochure design and branding
  • Working with key colleagues with regards briefing procedures and advising them with regard to design style, format, print production and timescales
  • Reviewing final layouts and suggesting improvements if required
  • Liaising with external printers/suppliers on a regular basis to ensure deadlines are met and material is printed to the highest quality.
  • Proof read content
  • Working within brand guidelines whilst remaining creative and thinking outside the box
  • Digital photo manipulation
  • Occasional photography
  • Assist with the planning and implementation of customer facing events when required

About You:

You’re a graphic designer with an interest in marketing and are looking to bring creative ideas to an existing team of marketing professionals. Friendly and driven, you have a keen eye for detail and love working in a team. You’ll have a proven track record in the design industry and demonstrate the following:

  • Confident use of Adobe Creative Suite
  • Able to work to strict deadlines
  • Prioritise daily tasks
  • Ability to write content and copy
  • An excellent understanding of the English language
  • Be able to think outside the box
  • Show attention to detail
  • Be a team player
  • An understanding of basic marketing principles
  • Ability to manage multiple channels simultaneously
  • Ability to prioritise
  • Ability to work on own initiative
  • Keen eye for detail and eye-catching design
  • Sociable, outgoing and approachable personality

Desirable Skills

  • Formal qualification in Graphic Design, Visual Communication or equivalent experience.

Hours: Permanent/full-time (part-time may be considered).

Rate of Pay: Dependant on experience.

If you love what you have read, please send your CV and covering letter to:

kevin.stewart@gretnagreen.com or alternatively post to:
HR Department, Gretna Green Ltd, Gretna Green, DG16 5EA 


 

Gretna Green Since 1754

GRETNA GREEN OPERATIONS MANAGER

Gretna Green Ltd - Gretna DG16 5EA

Job Description

Gretna Green Ltd are seeking a Hotel Operations Manager to join their team. This is a fantastic opportunity for an enthusiastic and driven individual to progress their career and help develop a high performing team.

Main Duties and Responsibilities

  • To create an environment which promotes employee motivation, and encourages the team to take pride in their work area, the hotel and themselves.
  • To ensure that the presentation of all Team Members is immaculate on all occasions, both uniform and personal presentation.
  • To attend in person, all relevant meetings, operations and 10 am meetings.
  • To develop an effective team through communication, guidance and training and to display effective leadership and to enforce disciplines where required.
  • Where applicable, liaise with Human Resources for the interviewing and recruitment of Team Members as are necessary for the effective running of the Hotel, ensuring completion of the selection process.
  • To ensure that all new employees receive a structured and standardised induction to the hotel and the department.
  • To ensure the smooth running of the hotel and ensure that the set standards are met and maintained at all times in all operational departments
  • To greet and seat your customers in an efficient but friendly and courteous manner and to ask the same of all your team.
  • To comply with all statutory and company regulations relating to Licensing, Health & Safety, Hygiene, Fire, Emergency Procedures, Security of Premises and Property. To ensure all employees in the department receive relevant H&S training to comply with hotel, corporate and legal requirements.
  • To identify and report any maintenance requirements or potential hazardous situations
  • To maintain the highest standards of hygiene and cleanliness in all aspects of the work place.
  • To ensure exceptional customer care and service are the primary objectives for all Team Members
  • To be prompt in dealing with customer complaints or irregularities within the hotel and to inform your management of any such complaints or irregularities.
  • To maintain cordial relations with other heads of departments and through effective communication, to be aware of all matters effecting the running of the hotel.
  • To liaise with the Wedding Team and Hub Team to a) ensure that you have comprehensive details of all relevant functions and that you and your team are fully aware of all customer requirements and b) on promotional literature and special offers. Ensuring all team members are adequately briefed on all aspects of the promotion.
  • To seek every opportunity to maximise sales in Food & Beverage and rooms by positively promoting the hotel and your department and by encouraging all Team Members 'to up sell’
  • To be familiar with the cashiering and billing operation and to ensure that all charges are correctly applied and that all paperwork is checked and passed to the appropriate control department.
  • To work within your departmental budgetary frame work and to ensure you maximise control over stocks, operational costs and expenditure.
  • To manage Operational costs in terms of Payroll and Purchasing as set within the budget

Essential Skills

  • Customer Satisfaction
  • Emplyee Relations
  • Guest Service Management
  • Service Operation
  • Team Leadership

Hours: Minimum of 40 per week worked over a 5 days out of 7 day rota.

Rate of Pay: Dependant on experience.

If you love what you have read, please send your CV and covering letter to:

stuart.grant@gretnagreen.com or alternatively post to:
HR Department, Gretna Green Ltd, Gretna Green, DG16 5EA


 

Gretna Green Since 1754

HEAD CHEF

Gretna Green Ltd - Gretna DG16 5EA

Job Description

Gretna Green Ltd are seeking a Head Chef to join their team. This a fantastic opportunity for an enthusiastic and driven individual to progress their career. Under the general guidance of the Executive Chef provide the highest food quality consistent with cost control and profitability margins of the hotel’s kitchen to maximise guest satisfaction and food profitability by managing the food production in the kitchen. All work is carried out in line with the hotel’s guidelines, the departmental business plan, and Gretna Green’s corporate guidelines, and service concepts.

Manage Food Production and Provide the Highest Food Quality:

  • Manages all activities in the kitchen, including production, stewarding and management of food production staff
  • Maximises guest satisfaction by providing the highest food quality consistent with cost control and profitability margins of the hotel kitchen
  • Assures proper staffing and adequate supplies for all stations
  • Oversees all food production related areas
  • Co-ordinates activities, times and communicates priorities to ensure correct preparation, and delivery time to provide food for functions, a la carte, groups, breakfast and rooms service
  • Maintains product consistency by conducting inspections of seasonings, portions, and food appearance, and follows-up appropriately
  • Controls and orders all fresh products and dry storage items required by kitchen and related departments to ensure correct quality and par stock
  • Monitors and facilitates communication between kitchen production and service staff
  • Assures proper safety, hygiene, and sanitation practices are followed
  • Co-ordinates operation of kitchen with other food and beverage departments
  • Together with Operations Manager Food and Beverage Manager, and Sales Team, Executive Chef makes suggestions for sales promotions with food and beverage and to increase sales
  • Ensures readiness and compliance in case of last-minute changes to reservations
  • Ensures that prices and portions are offered in accordance with food and beverage profit objectives

Manage Food Production Staff, and Kitchen Poter Function:

  • Manages all food production staff, and the KP function
  • Utilises leadership skills and motivation to maximise employee productivity and satisfaction
  • Challenges employees to achieve optimum quality while minimising cost
  • Monitors department’s overall service, interaction with other departments, and team work daily, and takes action to improve

Laws, Regulations and Policies:

  • Monitors and makes sure staff follows all applicable laws, especially in regards to food safety - Due diligence and sanitation

Human Resources Management:

  • Screens, interviews and selects potential employees
  • Checks that staff meets and exceeds internal customer service expectations by training
  • Identifies training needs, and makes sure staff receives training, including skills training to produce consistent results
  • Identifies employees with potential for promotion and/or transfer and makes recommendation to the Human Resources Manager
  • Works closely with the Human Resources Manager on the following Human Resources related tasks:
    - Performance appraisals
    - Coaching
    - Counselling
    - Discipline and grievance

Employee Relations:

  • Fosters and develops effective employee relations between kitchen production and restaurant service, as well as with other departments within the hotel
  • Keeps effective internal communications to ensure optimum team work and productivity
  • Looks for ways to motivate and challenge employees

Health & Safety:

  • Adheres to all health, sanitation and food safety rules and regulations, and makes sure that all staff adheres to these
  • Ensures that all potential and real hazards are reported and reduced immediately
  • Fully understands the hotel’s fire, emergency, and bomb procedures
  • Ensures that employees work in a safe manner that does not harm or injure self or others
  • Stimulates and encourages a general awareness of health and safety
  • Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening
  • Ensures that the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct is maintained by all employees in the department

Miscellaneous:

  • Develops guest/market-oriented menus, and changes menus regularly to reflect local, seasonal and national trends
  • Monitors competitions’ pricing and menus
  • Recommends better operational practises, procedures and concepts to the Executive Chef, Food and Beverage Manager and General Manager.
  • Minimises spoilage, waste and over production
  • Controls payroll cost
  • Assists in the review, selection, determination of specifications and pricing of proposed hotel menus
  • Works pro-actively to minimise complaints from guests
  • Informs food and beverage staff of applicable food laws and limitations within policies and guidelines
  • Follows-up with Restaurant Manager to determine guest satisfaction; measures these results and establishes strategies to improve the food quality
  • Attends meetings and training required by the General Manager & Executive Chef
  • Assists colleagues to perform similar or related jobs when necessary
  • Accepts flexible work schedule necessary for uninterrupted service to hotel guests and stakeholders
  • Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to the appropriate individual
  • Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function
  • Maintains responsibility in order to ensure a high standard of staff meals is available each day in the staff room.

Live-in accommodation is available if required.

Hours: Permanent/full-time - working 5 days out of 7, including weekends.

Rate of Pay: Dependant on experience.

If you love what you have read, please send your CV and covering letter to:

stephen.myers@gretnagreen.com or alternatively post to:
HR Department, Gretna Green Ltd, Gretna Green, DG16 5EA


 

Gretna Green Since 1754

CHEF DE PARTIE/JUNIOR SOUS CHEF

Gretna Green Ltd - Gretna DG16 5EA

Job Description

Gretna Green Ltd are seeking a Chef De Partie/Junior Sous Chef to join their team. This a fantastic opportunity for an enthusiastic and driven individual to progress their career, to oversee a section within the kitchen, to include pastry, butchery, fish, sauces and vegetables. Assist in, and take responsibility for in chef’s absence, organising and controlling the efficient production of quality food for consumption within the allowed budget, whilst maintaining high standards of cleanliness and hygiene in line with current FSA legislation.

Main Duties and Responsibilities

  • Prepare, cook and present menus in collaboration with colleagues
  • Ensure adequacy of supplies at the cooking stations
  • Prepare ingredients that should be frequently available (vegetables, spices etc.)
  • Follow the guidance of the executive or sous chef and have input in new ways of presentation of dishes
  • Put effort in optimizing the cooking process with attention to speed , quality and cost
  • Ensure compliance with Food Hygiene and health and safety regulations
  • Help to maintain a climate of smooth and friendly cooperation
  • Managing and training any demi-chef de parties or commis working with you
  • Helping the Sous Chef and Head Chef to develop new dishes and menus
  • Monitoring portion and waste control to maintain profit margins

Essential Skills

  • Minimum of 3 -4 years as Commis/Demi Chef - essential
  • The 14-19 Hospitality & Catering diploma
  • BTEC HND or equivalent in professional cookery - essential
  • A foundation degree in culinary arts - desirable
  • Any health and safety and food hygiene courses- essential
  • Experience of managing a team - desirable
  • Ability to give clear, concise instructions
  • Be able to remain calm under pressure

Live-in accommodation is available if required.

Hours: Permanent/full-time - 5 days out of 7, including weekends.

Rate of Pay: Dependant on experience.

If you love what you have read, please send your CV and covering letter to:

stephen.myers@gretnagreen.com or alternatively post to:
HR Department, Gretna Green Ltd, Gretna Green, DG16 5EA


 

Gretna Green Since 1754

KITCHEN PORTER

Gretna Green Ltd - Gretna DG16 5EA

Job Description

We are now seeking to recruit energetic and enthusiastic Kitchen Porters to join our diverse and flexible teams in providing an efficient and friendly back of house service to assist the brigades within the Hotel Kitchens.

Main Duties and Responsibilities

  • Assisting with the smooth running of the kitchen production areas.
  • Washing dishes manually and also by using the dishwasher.
  • Assisting in basic food preparation.
  • Cleaning pots, pans and any other kitchen utensils.
  • Maintain the kitchen work areas in accordance with HACCP regulations.
  • Storing away all crockery, cutlery and glassware.
  • Sweeping and mopping the kitchen floor.
  • Emptying bins when they are full.
  • Making sure that all kitchen equipment like food mixers, fridges, cookers are in good working order.
  • Reporting any fault equipment to the chef.
  • Keeping the storerooms well stocked and organised at all times.
  • Keeping breakages down to a minimum.
  • Complying with the daily cleaning rotas.
  • Handling all glasses and china with great care.
  • Attending company training programmes when required.
  • Accepting food deliveries from suppliers and storing them.
  • Assisting in other areas of the hotel when required to.
  • Using the correct amount of specialist chemicals when cleaning work surfaces and equipment.
  • Ensuring that at the end of the shift the kitchen is ready for the morning staff.

Essential Skills

  • Can accurately follow instructions.
  • Knowledge of the hospitality industry.
  • Excellent verbal & written communication skills.
  • Meticulous in detail.
  • Able to work unsupervised.
  • Physically fit and able to lift heavy weights.
  • Having a ‘can do’ attitude.
  • Possessing a high standard of personal hygiene and appearance.
  • Approachable and friendly.
  • Focused on providing a consistently high standard of customer service.
  • Highly motivated and focused.
  • Can work under pressure.
  • Willing to work evenings and weekends.

Hours: Permanent/Full Time - 5 days out of 7, including weekends.

Rate of Pay: National Minimum Wage.

If you love what you have read, please send your CV and covering letter to:

stephen.myers@gretnagreen.com or alternatively post to:
HR Department, Gretna Green Ltd, Gretna Green, DG16 5EA


 

Gretna Green Since 1754

HOTEL RECEPTIONIST

Gretna Green Ltd - Gretna DG16 5EA

Job Description

Gretna Green Ltd are seeking to recruit efficient and friendly Hotel Receptionists, both part-time and full-time, to deliver excellent customer service at all times, providing a warm and welcoming atmosphere for all our guests. The key aim of this position is to retain and attract new customers and also provide high levels of internal customer service.

Main Duties and Responsibilities

  • To update the Reception diary during and at the end of shift detailing all important activities carried out
  • To deal with all enquiries in a professional and courteous manner whether in person, telephone or email answering customer queries with confidence and in a friendly manner, ensuring high levels of service are provided to exceed customer expectations
  • Promote a positive perception of the company at all times both internally & externally
  • To administer all reservations including, cancellations and no-shows, in line with company policy in a prompt and efficient manner
  • To keep up to date with current promotions and hotel pricing, to provide information to guests, on request, whilst maximising bedroom and other sales opportunities
  • To fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
  • Take reasonable care for the health and safety of themselves and of others who may be affected by their acts or omissions at work
  • Be accountable for their own development through the Performance and Development Review(Appraisal) process seeking out opportunities to learn new skills
  • To manage credit/debit card and cash transactions, counting floats on each shift and deal with the Loomis banking, ensuring compliance with Data Protection at all times

Essential Skills

  • Have an excellent telephone manner and communication skills
  • Previous Hotel expereince or customer facing role
  • Punctual and reliable

Hours: From 24 hours to 40 hours per week.

Rate of Pay: National Minimum Wage.

If you love what you have read, please send your CV and covering letter to:

debra.fairlamb@gretnagreen.com or alternatively post to:
HR Department, Gretna Green Ltd, Gretna Green, DG16 5EA


A job description is a written statement of the essential characteristics of the role, including the key responsibilities and the knowledge, skill and attributes to perform the job to a satisfactory level. It is not intended to be a complete, detailed account of all of the duties required and the job holder may be requested to perform additional duties as required by the Company.

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