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Careers at Gretna Green

Jobs and Employment Opportunites in Gretna Green and Gretna with Gretna Green Since 1754

Gretna Green Ltd is a fourth-generation family business, founded in 1885, involved in tourism, hospitality, retail, weddings and agriculture. Gretna Green has over 260 years of history and heritage, marrying couples since 1754, and is now a world-class, award-winning wedding destination, with a 5-Star Scottish Visitor Attraction, and three hotels.

Current Vacancies

Updated: 12th October 2022

Central Services

Food & Beverage

Hotels

Retail

Maintenance

  • Maintenance Manager

Famous Blacksmiths Shop Hosts

Our focus as a forward-thinking company is the growth and development of our colleagues both personally and professionally. We invest time in training, development and one on one coaching from our extremely motivated, knowledgeable and Experienced Senior Team and Directors.

Your exciting journey begins with our comprehensive, engaging and informative interview process, hosted by our leaders in our business and if successful, move to the next stage, your induction and probationary periods, supported by colleagues and representatives from every department to ensure that you benefit entirely from the huge range of knowledge and experience that only our “uniqueness” as a multi-strand company can provide.

As a community-spirited company, with family at its very heart, we want colleagues to enjoy the benefits that we provide and feel valued and supported throughout their time with the “Gretna Green Family”.

  • Do you want to be a part of that family?
  • Do you want to feel valued and respected in your job role and know that any career aspirations are encouraged?
  • Are you ready to become a part of the very history of Gretna Green and to share our stories with our visitors and guests to make their experience special to them?

Then see if you have the skillset, experience and qualifications that we need!

With a continuous programme of investment in facilities and staff, to create a world-class 5-star visitor attraction in Gretna Green, our local family business - Gretna Green Ltd - are seeking a team of well-motivated people to deliver excellent service; across both retail and catering operations, at one of Scotland's most popular visitor attractions.

Including our 5-star, award-winning, Visit Scotland Gretna Green Famous Blacksmiths Shop, as well as at our 4-star hotel Smiths at Gretna Green, our 3-Star hotel Greens at Gretna and our newest ventures the Old Toll Bar and Gretna Hall Historic Marriage House and Hotel.

Please find details of these positions below and for further information on any of the roles or to apply, please contact us on - [email protected]

 


  Gretna Green Since 1754

PPC & SEO Assistant 

Gretna Green Ltd, Gretna Green (on-site) 

Job Description 

Reporting to the Head of the Department, the PPC and the SEO Assistant will help carry out initiatives outlined in the PPC roadmap as well as support the SEO strategy and day-to-day duties. This is a key support role within the Digital team consisting of the two biggest digital marketing channels within Gretna Green Ltd. 

We are looking for a result-orientated PPC & SEO Assistant to play a key role in our growing digital marketing team by driving leads and sales through paid and organic search. The PPC & SEO assistant will be responsible for assisting the implementation of the SEO and PPC strategies for all aspects of our business, as well as website content management. 

This new role is a great opportunity for anyone looking to get a start in content marketing, SEO or paid advertising to take the next step in their career. The successful candidate will have the opportunity to support the implementation and assist in managing and optimising new PPC and SEO strategies for our target audiences. 

About You 

You will demonstrate a passion for Digital Marketing. Working knowledge of Paid Search in both Google Ads and Facebook Ads, as well as working knowledge of Google Search Console, Google Analytics and Google Tag Manager, would be advantageous, but training will be provided. 

You will be an innovative and highly organised person with an ability to prioritise workload. You must enjoy working in a fast-paced environment and be a team player with a positive can-do attitude and great interpersonal skills. We are looking for a forward-thinking personality, who is not afraid to share new ideas and best practices and who will be able to comfortably take the lead on tasks assigned to them. 

Key Duties: 

  • Assisting in implementing the company’s SEO / PPC / Paid Social strategies 
  • Monitor and make recommendations to improve campaign performance 
  • Implement SEO/PPC campaigns, including landing pages, blogs, ad campaigns, articles etc. 
  • Assist in the set up of social ad campaigns, including, using the recommended targeting, audience creation, campaign set up, ad creation, and landing page recommendations 
  • Support with weekly and monthly reporting, attending meetings as required 
  • Stay up to date with industry and platform developments 
  • Support in the management of a portfolio of paid search campaigns across multiple networks, however primarily Google and Facebook/Instagram, with a view to generating targeted traffic and increasing conversions 
  • Assist in the implementation and tracking of optimised PPC campaigns across several search engines and markets as directed by the Head of the Department 
  • Ad Copywriting and testing 

Must-haves: 

  • Ideally, at least one year of experience in digital marketing, or a relevant qualification, however, training will be provided 
  • Fast learner and able to work well independently 
  • Excellent time-management skills 
  • Ability to write engaging copy 

Good to have: 

  • At least one year of experience in using tools such as Google Analytics and/or Google Adwords 
  • Experience in website content management 
  • Knowledge and experience in HTML and CSS 
  • Google Analytics IQ Certification 
  • Google Adwords Certification 
  • Knowledge of other digital marketing principles 

About Us 

  • Gretna Green Ltd, founded in 1885, is a fifth-generation family business, and home to the Famous Blacksmiths Shop, since 1754.  Alongside our multi-award-winning wedding business, we are the proud owners of 3 hotels, a retail/family attraction, The Famous Blacksmiths Gretna Green Experience, the Old Toll Bar Café, and the Canny Scot Shop, and our Queen’s Award-winning Ecommerce business. 

Why join Team Gretna Green: 

  • 30 days holiday per annum (including bank holidays), based on a full-time contract 
  • Company pension 
  • Free meal and drinks during your shift 
  • Colleague discounts across our retail and dining outlets 
  • On-going, structured training and development 
  • Annual performance reviews 
  • Flexible start and finish times around core hours of 10 am – 4 pm 
  • Full-time, permanent role 
  • 40 hours per week, 5 days over 7 (including weekends) 
  • Paid Hourly – above National Minimum Wage (up to $12.40 per hour depending on age) 

Location: Gretna Green, Gretna, DG16 5EA – (on-site) 

Hours of work:  Full-time. 40 hours per week. 5 over 7 days (including weekends) 

Rate of pay: Paid Hourly – above National Minimum Wage (up to $12.40 per hour depending on age)

Location: Gretna Green, DG16 5EA

How to apply: Please send your CV and Covering Letter to Ami Brough. Email: [email protected]

   


 

 Gretna Green Since 1754

Food and Beverage Manager

We are currently looking for a Hotel Food and Beverage Manager to join our hotel team, as our family business continues to expand and develop. You will be responsible for managing all Food & Beverage operations, with a focus on delivering an excellent guest experience.

Your goal is to consistently improve the Food & Beverage team performance and to maximise sales and revenue through customer satisfaction and employee engagement.

Key responsibilities:

  • Manage the day-to-day Food & Beverage operations within guidelines and to hotel standard operating procedures. 
  • To be hands on and manage and lead the F&B team to drive the success of the department and hotel 
  • To induct, train and develop the F&B team 
  • Place liquor orders and stock management. 
  • Identify guests' needs and respond accordingly.
  • Work flexible hours including early, late, and split shifts 
  • Comply with company-issued liquor licensing guidelines and policy pertaining to the service of alcohol 
  • Ensure all health, safety and hygiene regulations are always observed

You will need:

  • Previous experience in the hotel trade, restaurant, or similar environment
  • A real passion for high-level food and drink service
  • Ability to deliver consistent high-level customer service, especially under pressure
  • Confidence, excellent communication skills and a friendly/caring personality
  • Confidence in working in a fast-paced, customer-facing environment

 

How to apply:

Please send your CV and a covering letter noting why you would excel within this role to [email protected]

 


 

 Gretna Green Since 1754

Reception Host

Gretna Green Ltd is a fourth-generation family business, founded in 1885, involved in tourism, hospitality, retail, weddings, and agriculture. Gretna Green has over 260 years of history and heritage, marrying couples since 1754, and is now a world-class, award-winning wedding destination, with a 5-star Scottish Visitor Attraction, and three hotels.

As a community-spirited company, with family at its very heart, we want colleagues to enjoy the benefits that we provide and feel valued and supported throughout their time with the "Gretna Green Family".

Do you want to be a part of that family?

Do you want to feel valued and respected in your job role and know that any career aspirations are encouraged?

Are you ready to become a part of the very history of Gretna Green and to share our stories with our visitors and guests to make their experience special to them?

Then see if you have the skill set, experience, and qualifications that we are looking for to join us on the next stage of our exciting journey…

Gretna Green is looking to recruit Hotel Reception Hosts who offer a warm welcome to every guest and deliver excellent customer service.  Your key aim would be to provide a warm and welcoming atmosphere to the Hotel and to provide exceptional hospitality and service excellence to existing and potential guests.

MAIN RESPONSIBILITIES:

  • To receive guests to the hotel by greeting them warmly and attend to their enquiries in a professional and courteous manner, whether in person, by telephone, or by email
  • Inform guests of the services and up-to-date accommodation rates and promote special offers
  • To fulfil all reasonable requests from guests to ensure their comfort, satisfaction, and safety during their stay
  • To deal with all enquiries in a professional and courteous manner, whether in person, by telephone or by email, answering guest queries with confidence and in a friendly manner, ensuring high levels of service are provided to exceed customer expectations
  • To update the reception diary during and at the end of shift to enable accurate billings and ensure all important activities are detailed for accountability
  • Check-in and out of guest rooms.
  • Review room allocations accordingly
  • Upsell to all guests, and record the outcome.
  • Go through wedding information when requested by guests.
  • To always promote a positive perception of the company both internally & externally
  • To administer reservations, including, cancellations and no-shows, in line with company policy in a prompt and efficient manner
  • To keep up to date with current promotions and hotel pricing, to provide information to guests, on request, whilst maximizing bedroom and other sales opportunities
  • Take reasonable care for the health and safety of themselves and of others who may be affected by their acts or omissions at work
  • To manage credit/debit card and cash transactions, counting floats on each shift and deal with secure banking, ensuring compliance with Data Protection, financial regulations, and company policy

Key Skills/Experience:

  • An excellent telephone manner
  • Communication skills
  • Previous relevant hotel experience or customer-facing role
  • Well-groomed and tidy appearance.
  • Experience of IT Skills Word/Excel and Rezlynx would be advantageous

Hours of work will be 4/5 days per week out of 7, which will include weekends.

The rate of pay is $11.40 per hour

 How to apply:

Please send your CV and a covering letter noting why you would excel within this role to [email protected]

 


 

 Gretna Green Since 1754

Group Travel Sales Manager

Gretna Green Ltd is a fourth-generation family business, founded in 1885, involved in tourism, hospitality, retail, weddings and agriculture. Gretna Green has over 260 years of history and heritage, marrying couples since 1754, and is now a world-class, award-winning wedding destination, with a 5-star Scottish Visitor Attraction, and three hotels.

As a community-spirited company, with family at its very heart, we want colleagues to enjoy the benefits that we provide and feel valued and supported throughout their time with the “Gretna Green Family”.

Do you want to be a part of that family?

Do you want to feel valued and respected in your job role and know that any career aspirations are encouraged?

Are you ready to become a part of the very history of Gretna Green and to share our stories with our visitors and guests to make their experience special to them?

Then see if you have the skill set, experience and qualifications that we are looking for to join us on the next stage of our exciting journey…

Group Travel Sales Manager

The Role:

This is an exciting new role to promote Gretna Green and all we have to offer our Group Travel visitors. This includes building and leading the Group Travel Team, training and developing the team in selling, promoting and selling our newly renovated Gretna Green Experience which tells the love story that is Gretna Green and all the Experiences that we offer on the Blacksmiths Visitor Site.

The Ideal Candidate: You will be dynamic in your approach to sales, a strong leader, passionate about the history and heritage of Gretna Green, organised, experienced in sales and used to working to KPI’s and deadlines.

You will also be confident, friendly and able to network, a good understanding of the travel and tourism business is essential as is a proven sales record.

Other Attributes Needed:

  • Be able to identify new business leads
  • Enthusiastic, dedicated and hardworking individual
  • Able to multi-task, and work well within a team as well as individually
  • Computer Literate, Knowledge of MS Office. Good knowledge of Word and Excel
  • A great communicator with a passion for what they do
  • Previous experience in a similar sales role is preferred
  • Previous experience in Group Travel Sector
  • Excellent relationship-building and people skills
  • Can demonstrate initiative with great organisational and time management skills
  • Recording and reporting information collated on all levels
  • Ability to travel and attend Trade shows- the experience of attending these
  • Ability to build credibility within the industry

 

Responsibilities:

  • Build and lead the Coach Travel Team
  • Train new colleagues in a direct approach to winning new business
  • Contact Domestic Tour companies, to add Gretna Green to their itineraries
  • Contact International Tour companies and partners, and Gretna Green added to itineraries
  • Contact tour groups, both Domestic and International, to sell experiences before they are due to arrive
  • Be able to identify new business leads
  • Contact and negotiate with senior decision-makers
  • Attend Trade shows and Events
  • Close deals in order to achieve individual and Team targets
  • Completion of weekly sales report highlighting a number of new accounts sourced/ targeted and new meetings set up
  • Add, develop and maintain sales records
  • Keeping up with industry trends to advise on strategies and tactical development
  • Create and maintain positive relationships to build business

 

 

The successful, candidate will complete a thorough induction process so they have a full understanding of what Gretna Green has to offer our visitors, this will include:

  • Learning the history and story of Gretna Green from our knowledgeable guides and colleagues and familiarising themselves with our Gretna Green experience
  • Witnessing Handfasting Ceremonies and the history behind these ceremonies
  • Experiencing our Wedding Re-enactments, how this is delivered, how the story is told and how we interact with the groups
  • Attending Whisky and Gin Experiences
  • Spending time in the various retail outlets to gain product knowledge
  • Spending time in our Catering Outlet, so you know how they operate, the products offered, pricing, and gain operational knowledge

 

Competitive salary based on experience.

 

 Please send a full CV to:
 Michelle Henry

[email protected]

 


 

 Gretna Green Since 1754

Corporate Sales and Reservations Manager

Corporate Sales and Reservations Manager

Working with the Head of Revenue to boost occupancy and manage the average achieved room rate.  Ensuring that the day’s occupancy is maximized.  Also, a proactive approach to encourage sales leads to include visits to Expo and networking events to promote our business to the corporate market. 

Job Requirements and Skills

  • Experience in Reservations and Revenue Management is essential
  • Excellent communication skills and attention to detail
  • A head for figures and commercial awareness
  • Good knowledge of Excel
  • Knowledge of hotel technology: PMS, Channel Manager, GDS, Extranets - Reslynx and Roomlynx distribution desirable
  • Good analytical and numeric skills
  • Strong sense of need for achievement of goals and success
  • Good listening skills and the ability to anticipate business needs
  • Able to develop relationships with 3rd parties and the hotel reception teams
  • Ability to prioritize
  • Well-developed interpersonal, influencing and management skills
  • High level of motivation, determination and commitment

Duties and Responsibilities

  • Manage the group's inventory of bedrooms
  • Maintain accurate reservation system information
  • Manage the day-to-day yield operations
  • Report on the daily pickup and market segment analysis
  • Create and maintain a 12-month rolling demand calendar
  • Manage and oversee the strategy for all 3rd party distribution
  • Ensure all related systems are configured correctly, validated and working to full capacity
  • Ensure that sales strategies and rate restrictions are actioned quickly and efficiently and communicated to the wider teams
  • Pursue sales leads from all available resources
  • Oversee and audit the standards and operations of the reservations department
  • Ensure website and 3rd party booking process is maintained and up to date
  • Responsible for best practice standards to include: competitor analysis, business mix yield management, length of stay yield management, inventory and rates availability by channel and pricing control
  • Evaluate the performance of distribution partners and contracted rates

Full-time position, weekend work may be included.

How to apply:

Please send your CV and a covering letter noting why you would excel within this role to [email protected]

 

 


 

 Gretna Green Since 1754

Retail Sales Colleague

Retail Sales Colleague

Gretna Green are looking to recruit Retail Sales Colleagues to join our friendly team at the 5-star Famous Blacksmiths Shop Attractions. Join our face-paced retail sales team at Gretna Green. From souvenirs to top branded goods, we sell a variety of products and strive to give all our customers and visitors a retail experience to remember.

Job Requirements and Skills

  • Prove to give amazing first-class customer service to all customers and visitors
  • Fantastic communication skills
  • Capable of interpreting customers’ words and showing them products that meet their needs
  • High-energy, friendly personality
  • Willingness to learn
  • Basic numeration skills
  • Basic IT skills
  • Ability to work under own initiative and as part of a team
  • Ability to adapt and react to customer demographic and volume
  • Creative eye for merchandising a varied range of products
  • Basic H&S knowledge- training will be provided
  • Ability to follow processes and procedures as set by the company
  • General Housekeeping skills

 

Flexibility over 7-day schedules. Seasonal, Permanent, Full-Time and Part-Time roles are available.

Rate of pay: Above the national minimum rate

How to apply:

Please send your CV and a covering letter noting why you would excel within this role to [email protected]

 


 

 Gretna Green Since 1754

Night Shift Porter

Night Shift Porter

Gretna Green is looking to recruit a Night Porter to provide late-night bar cover, function set-up, night porterage and Reception support at the direction of the Night Manager.

Main Duties:

  • To be conversant and compliant with:
    - All Front Office Systems of operation.
    - All aspects of Bar Operations
  • To deal with guest queries efficiently and in a professional manner.
  • To greet and carry out check-in for all guests arriving during your shift in a professional and proficient manner.
  • Occasionally assist guests with their luggage, be a point of contact for our guests and other responsibilities to ensure all requirements are met during our guest's stay.
  • To execute a guest departure in a professional and proficient manner
  • To provide a security function for the hotel in line with the company operating and security procedures.
  • To record observations in the Duty Manager diary.
  • To provide efficient handovers to Duty Manager or Receptionist.
  • To have a thorough knowledge of and adherence to the law regarding the following company regulation
    - Fire regulations and night-time evacuation procedures
    - Health and safety regulations
    - First aid procedures
    - Licensing laws
  • To undertake general cleaning and maintenance duties
  • To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of the Night Manager, Operations Manager or General Manager

 

Hours of work: will be 40 per week, worked 5 days out of 7 including weekends

Rate of pay: Above the national minimum rate

How to apply:

Please send your CV and a covering letter noting why you would excel within this role to [email protected]

 


 

 Gretna Green Since 1754

Web & Digital Marketing Manager

Web & Digital Marketing Manager

We are looking for a skilled Web and Digital Marketing Manager to join our Digital team here at Gretna Green Ltd.  In this position, you will be responsible for the day-to-day management and oversight of our web and digital activities, as well as leading the implementation of our Web and Digital Marketing Strategy, including supporting our small team of Digital executives in achieving their key accountabilities.

Your duties will include management of our suite of websites, leading the implementation of our digital marketing campaigns and monitoring and reporting on our digital activities. Our ideal candidate will be an experienced web and digital marketeer with demonstrable experience in website management, email marketing, paid advertising and analytics. We are looking for a strong communicator and team player who is used to working in fast-paced environments, with focused commercial acumen, and the ability to manage multiple projects simultaneously, whilst continuing to perform to and exceed key performance indicators.

 

Responsibilities

  • Overseeing all aspects of the digital marketing activities, including email marketing and full accountability for our websites, paid advertising, display advertising and online partnerships.
  • Lead, supervise and motivate our team of Digital Executives to support them in meeting their KPIs and accountabilities.
  • Supporting the Head of Digital in managing, implementing, and reporting on campaigns, as well as contributing ideas and suggestions to improve growth strategies
  • Monitoring campaign budgets and ensuring that campaigns are performing to targets and preparing accurate reports on our marketing campaign’s overall performance
  • Coordinating with external digital marketing platforms and online partnerships
  • Identifying the latest trends and technologies affecting our industries to support Digital growth
  • Monitoring website performance to targets
  • Managing and accountability for website content, external agencies, hosting and general website updates
  • Manging the company Paid advertising – Google Adwords, Facebook Marketing etc.
  • Ensuring that the company websites are SEO optimised and performing to best practice
  • Working with the team to develop new and innovative digital growth strategies
  • Managing the Digital department in the Head of Digital’s absence, as well as day-to-day line management for the junior digital team
  • Collaborating with the Marketing, Sales and PR teams to improve marketing results, sales and ROI
  • Using analytics to identify key customer touchpoints, evaluate the success of digital activities and improve customer experience end-to-end across our digital platforms
  • Improve the design, UX, traffic and content of the website
  • Maintain consistent brand messaging throughout all platforms

 

Key Requirements

  • Experience in a similar or equivalent role
  • Experience specifically, in managing and implementing digital marketing strategies
  • Excellent knowledge of all digital marketing channels
  • Working knowledge of key digital marketing tools, including Google Analytics and Google Search Console
  • Working knowledge of HTML and CSS, Content Management Systems and website best practices
  • Experience using the Microsoft Office Suite - (Excel, Word, PowerPoint) - to create reports and presentations
  • Working knowledge of Search Engine Optimisation and Paid Advertising
  • Ability to troubleshoot website issues in a fast-paced environment
  • Ability to work to tight deadlines and be flexible and adaptive to changing priorities
  • Strong attention to detail, with good problem-solving skills
  • A balanced focus on commercial growth combined as well as ensuring an excellent overall customer experience
  • Fantastic time management skills with the ability to multi-task
  • A working knowledge of Adobe Suite
  • A team player who takes pride in their work and is not afraid to get ‘get their hands dirty’ to get a project over the line
  • Excellent interpersonal skills
  • Excellent content creation and writing skills
  • A good understanding of the importance of data

Good to have

  • Additional Excel experience in creating pivot tables and merging tables to manage data
  • Proficient in XHTML, CSS design, cross-browser and cross-platform compatibility, firewalls (functionality and maintenance), Access, MySQL and JavaScript
  • Google Adwords Certified
  • Google Analytics IQ Certified
  • Experience in data management, manipulation and segmenting
  • Experience using online tools such as Canva, Channable, Google Merchants, SEMRush
  • Experience with Cloudflare

Location: Gretna Green, Gretna, DG16 5EA (on-site)

Reporting To: Head of Digital, Insights & Online Revenue Growth

Rate of pay: Competitive depending on experience

How to apply:

Please send your CV and a covering letter noting why you would excel within this role to [email protected]

  • +44 1461 336001

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