Jobs and Employment Opportunites in Gretna Green and Gretna with Gretna Green Since 1754
Gretna Green Ltd is a fourth-generation family business, founded in 1885, involved in tourism, hospitality, retail, weddings and agriculture. Gretna Green has over 260 years of history and heritage, marrying couples since 1754, and is now a world-class, award-winning wedding destination, with a 5-Star Scottish Visitor Attraction, and three hotels.
Current Vacancies
Updated: 21st March 2023
Central Services
- Web & Digital Marketing Executive (Full-time)
- Senior Ecommerce Operations Team Leader (Full-time)
- Buyers Admin Assistant (Full-time)
- Data Insights Executive (Full-time)
- Buyer (Full-time)
- Retail Marketing Executive (Full-time)
Hotels
- Food and Beverage Hotel Colleagues (Seasonal Opportunities )
- Night Shift Porter (Full-time and part-time)
- Receptionist
- Receptionist (Fixed term - Maternity cover 10-12 months)
Retail
Our focus as a forward-thinking company is the growth and development of our colleagues both personally and professionally. We invest time in training, development and one on one coaching from our extremely motivated, knowledgeable and Experienced Senior Team and Directors.
Your exciting journey begins with our comprehensive, engaging and informative interview process, hosted by our leaders in our business and if successful, move to the next stage, your induction and probationary periods, supported by colleagues and representatives from every department to ensure that you benefit entirely from the huge range of knowledge and experience that only our “uniqueness” as a multi-strand company can provide.
As a community-spirited company, with family at its very heart, we want colleagues to enjoy the benefits that we provide and feel valued and supported throughout their time with the “Gretna Green Family”.
- Do you want to be a part of that family?
- Do you want to feel valued and respected in your job role and know that any career aspirations are encouraged?
- Are you ready to become a part of the very history of Gretna Green and to share our stories with our visitors and guests to make their experience special to them?
Then see if you have the skillset, experience and qualifications that we need!
With a continuous programme of investment in facilities and staff, to create a world-class 5-star visitor attraction in Gretna Green, our local family business - Gretna Green Ltd - are seeking a team of well-motivated people to deliver excellent service; across both retail and catering operations, at one of Scotland's most popular visitor attractions.
Including our 5-star, award-winning, Visit Scotland Gretna Green Famous Blacksmiths Shop, as well as at our 4-star hotel Smiths at Gretna Green, our 3-Star hotel Greens at Gretna and our newest ventures the Old Toll Bar and Gretna Hall Historic Marriage House and Hotel.
Please find details of these positions below and for further information on any of the roles or to apply, please contact us on - [email protected]
Web & Digital Marketing Executive (Full-time)
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of three, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace. We want you to feel respected in your job role and know that any career aspirations are encouraged with training and development programmes bespoke to your role.
Job Description:
As the Web and Digital Marketing Executive, your role is to support the Digital and Data team in promoting Gretna Green as both a brand and destination – as well as the UK leader in destination weddings – to both domestic and international markets using digital marketing techniques.
Main Responsibilities:
- Supporting the Web & Digital Marketing Manager in implementing the quarterly and annual digital marketing plans
- Day-to-day management of our suite of websites
- Managing email marketing campaigns, including the creation and scheduling
- Managing customer email data, including segmenting, collating address books and organisation
- Copywriting and blogging
- Supporting the implementation - on and off-site - of search engine optimisation campaigns
- Managing digital partnerships and content on external websites – e.g. venue listings
- Supporting content collation and creation for digital ads, videos, website content and social media
- Supporting the implementation of paid advertising campaigns
- Digital marketing research and collating analytics to support key decision-making
- Keyword research and rank tracking
- Sourcing new digital growth opportunities, such as online partnerships and online advertising opportunities
- Supporting the team with any other key projects or initiatives
Required skills include:
- Experience in a similar role or relevant qualification
- Clear and articulate written/verbal English
- Copywriting/blogging abilities
- Ability to work to deadlines
- A keen eye for detail and accuracy (proofreading)
- A flexible, agile approach to work and the ability to react quickly and excel in fast-paced environments
- Polite spoken and written manner
- Ability to manage multiple tasks simultaneously
- Ability to prioritise
- Problem solver
- A good team player
- Excellent IT skills
- Fast learner and ability to work independently and as part of a team
Desirable skills include:
- Experience using email marketing software
- Google Analytics experience or certification
- Google Adwords/Meta Ads experience or certification
- WordPress CMS experience
- Basic design skills
- Experience working to KPIs/Targets
- HTML/CSS experience or certification
Benefits and Remuneration:
- Location: Gretna Green – on-site
- Holidays: Up to 30 days holiday per annum based on full-time – part-time colleagues calculated pro-rata
- Rate of pay: Competitive, depending on experience
- Hours: 40 hours per week - 5 days from 7, occasionally covering weekends
- Additional benefits
- Exclusive colleague discounts in our hotels and retail outlets
- One free night’s stay in hotels, subject to availability
- Free lunch provided
- Pension
- Training and development through our ‘Great Place to Work’ scheme
To apply please email [email protected] with your CV and cover letter.
Interviews will be held on Week Commencing 27th March 2023
Closing date: 30th March 2023
Senior Ecommerce Operations Team Leader (Full-time)
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of three, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace. We want you to feel respected in your job role and know that any career aspirations are encouraged with training and development programmes bespoke to your role.
Job Description:
As the Senior Ecommerce Operations Team Leader, you will oversee our Queen’s Award-winning Ecommerce business logistics operations and manage, improve, and optimise different stages of our ecommerce supply chain. Your role will be to manage the day-to-day operations, such as increasing sales, the efficiency of the ecommerce team, performing excellent customer service and ensuring the accuracy of the inventories and stocks, as well as monitoring and reporting on a weekly and monthly basis. In addition you will have Line Manager responsibilities for a small team.
Main Responsibilities:
Sales and Performance
- Work with the Warehouse Manager and Buying Teams to monitor day-to-day stock movements and ensure all online departments are properly stocked
- Using reporting, identify opportunities for growth and improvement across product performance and logistics, highlighting through SWOT Analysis room for improvement to the relevant internal stakeholders
- Ensure monthly sales targets are met, as set by Management, whilst creating an encouraging and engaging environment for the department to thrive
- Monitor sales performance against sales forecast, analyse and interpret trends to maximise sales, and identify and flag any weaknesses to the relevant stakeholders in partnership with the Data and Insights team
- Look for opportunities and manage further opportunities for growth outside of our traditional Ecommerce platform
- Manage daily, weekly, and monthly reports for internal stakeholders to ensure we meet our goals and recommend processes and incentives to build long-term revenue from the platform
Partnerships and External Stakeholders
- Manage external stakeholders, such as shipping operators to ensure a quality customer experience while maintaining profitable partnerships. Work directly and develop relationships with key suppliers to ensure that they meet our service standards
- Manage our B2B and Wholesale growth by researching and engaging with new opportunities and managing current partnership relationships
- Further develop and implement our corporate growth strategy
Team Leadership and Productivity
- Continuously look for ways to streamline operations and improve efficiencies through innovative improvement and regular audits
- Oversee the department and provide team leadership, training and development and efficient resource management.
- Set up processes and procedures to support the department’s organisation and performance
Customer Service
- Identify current and future customer requirements by establishing rapport with potential and actual customers to understand customer service requirements and improvement opportunities throughout the ecommerce journey
- Oversee the implementation of our customer service ‘gold’ standards and ensure customer satisfaction and efficient handling of customer complaints
- Resolve customer problems or complaints by professionally determining optimal solutions
Required Skills include:
- Previous experience in the same or similar role within an ecommerce environment
- Experience in managing end-to-end logistics
- A sales-driven, focused, and positive mindset with a passion for performing and encouraging others to do the same
- The ability to engage with others and drive new partnerships
- Experience using stock management software
- Experience using shipping management systems, such as Royal Mail, UPS, Parcelforce etc.
- Experience in monitoring and reporting sales performance
- The ability to produce engaging and relevant reports/presentations for key stakeholders across various levels to support decision-making
- Good leadership skills and an enthusiasm to grow and develop others
- Attention to detail, excellent time-keeping skills, and professional and courteous communication skills
Desirable skills include:
- Previous experience using ICG Stock Management Systems
- B2B and Wholesale experience
- Experience in corporate sales growth
- Experience using external online sales platforms, such as Amazon Marketplace, Etsy and eBay, as examples
- Experience using stock feed management tools like Data Feed Watch or Channable
Benefits and Remuneration:
- Location: Gretna Green – on-site
- Holidays: Up to 30 days holiday per annum based on full-time – part-time colleagues calculated pro-rata
- Rate of pay: Competitive, depending on experience
- Hours: 40 hours per week - 5 days from 7, including weekends
- Additional benefits
- Exclusive colleague discounts in our hotels and retail outlets
- One free night’s stay in hotels, subject to availability
- Free lunch provided
- Pension
- Training and development through our ‘Great Place to Work’ scheme
To apply please email [email protected] with your CV and cover letter.
Interviews will be held on 27th March 2023
Closing date: 30th March 2023
Buyers Admin Assistant (Full-time)
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, two, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace. We want you to feel respected in your job role and know that any career aspirations are encouraged with training and development programmes bespoke to your role.
Job Description
As a Buyers Admin Assistant, you will provide administrative support to the Buying team. You will create SKU’s and load orders onto the system and monitor the critical path. You’ll add inspiration where necessary to ensure we get the right product for our customer.
Main Responsibilities
- Load orders onto the system accurately and update the product database
- Set up accounts for new suppliers
- Monitor the critical path, checking delivery windows and schedules and highlight problems to Buying team
- Assist with product development processes, supporting the buying team with supplier feedback and sample comments
- Completing competitor shops
- Minute taking during supplier and team meetings
- Assist the buying team to create visual seasonal range plans
- Raising department POs
- Work with the team to highlight process efficiencies
Required Skills include:
- A first-class administrator who can prioritise, is super organised and deadline driven
- Excellent attention to detail, numeric, accurate, methodical, and thorough
- A genuine passion for product and retail is a must
- Good excel skills are preferred for this role
- A natural people person and excellent communicator, at all levels, both internally and externally
- Have a positive, can-do attitude and willingness to learn
- Some experience of working within a consumer products business or operational function would be ideal
- Thrives working as part of a great team, and has a genuine desire to learn, develop and grow within this position
- A positive helpful and can-do approach
Benefits and Remuneration
- Location: Gretna Green – on-site (occasional remote working available)
- Holidays: 30 days holiday per annum (including bank/public holidays)
- Rate of pay: Competitive, depending on experience
- Hours: 40 hours per week
- Days: 5 days from 7, occasionally covering weekends
- Additional benefits
- Exclusive colleague discounts in our hotels and retail outlets
- One free night’s stay in hotels, subject to availability
- Free lunch provided
- Company pension contribution
- Training and development through our ‘Great Place to Work’ scheme
To apply please email [email protected] with your CV before the closing date.
Closing date: 30th March 2023
Data & Insights Executive (Full time)
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of three, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace. We want you to feel respected in your job role and know that any career aspirations are encouraged with training and development programmes bespoke to your role.
Job Description:
As the Data and Insights Executive, your role will be to support the research, collation, and analytical understanding of company data, as well as external data, to provide key decision-making insights across the business. This role will suit a born problem-solver with a keen eye for seeing patterns and trends where others may not and who enjoys research and analytical, strategic thinking. You will be a data-driven individual with a strong passion for finding solutions and opportunities.
Main Responsibilities:
- Researching competitors, trends, innovations, consumer behaviour and benchmarks across our range of industries
- Attending online forums and events to support further trend and benchmarking data collation, as well as monitoring marketplace movements and identifying future shifts
- Responsibility for the day-to-day management of our company data, acting as a data champion throughout the business and supporting other key stakeholders with GDPR compliance
- Tracking and reporting on key metrics across our digital marketing activities, working with the relevant colleagues to identify opportunities for additional growth or improvements
- Researching, tracking, and reporting on trends and patterns with our analytics and online tracking software to support future campaign planning and strategic decision-making
- Combining reports from different sources into simplified and engaging formats to support key stakeholders in understanding the performance of their products/services and customers through the production of well-written reports and impactful presentations.
- Create, implement, and analyse market/customer research techniques, such as questionnaires, polls and feedback reports
- Connect data sets of multiple types (research, behavioural, panel, economic, factual) to support the creation of insight about our customers, competitors, and markets that we can act on.
- Customer data housekeeping
Required Skills include:
- Experience in a similar role or relevant qualification
- Intellectually rigorous and able to extract the useful and important from the clutter, i.e., can see the wood for the trees.
- Numerate
- An analytical thinker engaged with data, trends, and reports that relate to the challenges faced by businesses and consumers
- Curious and inquisitive, interested in human behaviour, brands, social trends and culture
- Hungry to continue learning
- An excellent, articulate writer, able to simplify and present relevant information in a concise and imaginative way
- Can tell and present a story from the wealth of data they have collated
- Work diligently with large volumes of data and lengthy reports to develop and support insights through a variety of sources
- Flexible and able to adapt to the wide scope of investigative tasks required while projects constantly evolve
- The ability to identify patterns and trends within data and a passion for research and problem-solving
- Excellent Excel/Spreadsheet skills, including the ability to filter, combine, format and formulate data, as well as produce charts and tables
- Experience in creating slideshows, reports and presentations using software such as PowerPoint or Google Slides
- A flexible, agile approach to work and the ability to react quickly and excel in fast-paced environments
- Ability to manage multiple tasks simultaneously and prioritise
Desirable skills include:
- Google Analytics experience or certification
- Previous experience using online metrics tools, such as Google Search Console, SEMRush, SEO Powersuite etc.
- Previous experience using FTP and MySQL databases
- Advanced Excel skills, including the ability to Pivot data, create lookups and consolidate sheets
Benefits and Remuneration:
- Location: Gretna Green – on-site
- Holidays: Up to 30 days holiday per annum based on full-time – part-time colleagues calculated pro-rata
- Rate of pay: Competitive, depending on experience
- Hours: 40 hours per week - 5 days from 7, occasionally covering weekends
- Additional benefits
- Exclusive colleague discounts in our hotels and retail outlets
- One free night’s stay in hotels, subject to availability
- Free lunch provided
- Pension
- Training and development through our ‘Great Place to Work’ scheme
To apply please email [email protected] with your CV and cover letter.
Interviews will be held on Week commencing 27th March 2023
Closing date: 30th March 2023
Buyer (Full time)
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, two, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace. We want you to feel respected in your job role and know that any career aspirations are encouraged with training and development programmes bespoke to your role.
We are currently looking for a full-time Buyer to join our expanding Buying team. As a Buyer, you will play an incredibly important role in the whole buying process. Working closely with the Head of Buying you will ensure we plan and deliver the most commercial and profitable ranges in line with our buying ethos and customer profile. The successful candidate will have demonstrable experienced in buying, negotiation, product planning, data analysis and managing a team.
Main Responsibilities
- Developing and building supplier relationships at senior level and embedding the appropriate supplier contracts
- Source, develop and deliver a commercially focused well balanced range within our hotel, retail, and ecommerce portfolio
- Support the Head of Buying to manage contracts, supplier performance and tender procedures
- Identify market opportunities and work with the buying team to bring new products to market
- Build seasonal range plans by local (visual and numerical)
- Work with internal partners to drive retail sales and achieve annual budgets
- Effective management and mentorship of Assistant Buyers and Buyers Admin Assistant
- Deputise for the Head of Buying where necessary
Required Skills include:
- Can analyse market and product trends to ensure insightful buying decisions are being made
- Strong commercial acumen and analytical skills
- Be highly collaborative and a confident communicator able to develop excellent stakeholder relationships
- Ability to coach and mentor junior members in the team, ensuring their professional development
- Be organised and proactive with the ability to multitask, prioritise and work to tight deadlines whilst maintaining excellent attention to detail
- Have previous experience within a similar role
Benefits and Remuneration
- Location: Gretna Green – on-site (occasional remote working available)
- Holidays: 30 days holiday per annum (including bank/public holidays)
- Rate of pay: Competitive, depending on experience
- Hours: 40 hours per week
- Days: 5 days from 7, occasionally covering weekends
- Additional benefits
- Exclusive colleague discounts in our hotels and retail outlets
- One free night’s stay in hotels, subject to availability
- Free lunch provided
- Company pension contribution
- Training and development through our ‘Great Place to Work’ scheme
To apply please email [email protected] with your CV before the closing date.
Closing date: 30th March 2023
Retail Marketing Executive (Full-time)
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, two, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace. We want you to feel respected in your job role and know that any career aspirations are encouraged with training and development programmes bespoke to your role.
Job Description:
We are currently looking for a full-time Retail Marketing Executive to join our expanding Marketing team. Your role will be to support the Marketing Team in co-ordinating and delivering our retail & destination marketing activity to execute our retail destination & retail presence marketing strategies, across our divisions.
Main Responsibilities
- Monitor competitors and the marketplace to spot retail & destination marketing opportunities
- Design retail & destination marketing materials
- Draft & edit retail & destination marketing copy
- Prepare audio & video scripts and storyboards
- Liaise with advertising media suppliers to book print and ad slots
- Co-ordinate production of artwork into marketing materials
- Identify point of sale marketing opportunities
- Prepare point of sale marketing briefs for stakeholders
- Implement in-venue point of sale materials & displays
- Identify retail & destination event opportunities
- Activate marketing of retail & destination events through co-ordinating branded event presence & promotion
- Delivery of integrated marketing communications campaigns to promote retail offerings & the Gretna Green destination
- Prepare and share marketing performance reports
- To undertake any other duties as required
Required Skills include:
- A keen eye for detail and accuracy
- Good Microsoft Excel skills
- Ability to work to deadlines
- Polite spoken and written manner
- A good team player, but capable of working independently
- Excellent IT skills
- Fast learner and the ability to pick up new skills
- A flexible, agile approach to work and the ability to react quickly and excel in a fast-paced environment
- Ability to manage multiple tasks simultaneously
- Ability to prioritise
- Problem solver
- Creative thinker
- Capable of liaising and communicating with colleagues or external stakeholders to build relationships
- Good understanding of InDesign/Canva or other design software
- Good copywriting capability
- Good understanding of point of sale marketing & merchandising
- Good understanding of retail marketing
- Good understanding of destination marketing
- Good understanding of event marketing
Desirable Skills include:
- Experience of working in a marketing department
- Experience of working in a retail or destination business
- Experience of setting up and/or promoting events
- Qualification or experience in point of sale merchandising
Benefits and Remuneration
- Location: Gretna Green – on-site (occasional remote working available)
- Holidays: 30 days holiday per annum (including bank/public holidays)
- Rate of pay: Competitive, depending on experience
- Hours: 40 hours per week
- Days: 5 days from 7, occasionally covering weekends
- Additional benefits
- Exclusive colleague discounts in our hotels and retail outlets
- One free night’s stay in hotels, subject to availability
- Free lunch provided
- Company pension contribution
- Training and development through our ‘Great Place to Work’ scheme
To apply please email [email protected] with your CV and cover letter.
Closing date: 30th March 2023
Food and Beverage Hotel Colleagues (Seasonal Opportunities)
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of three, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace. We want you to feel respected in your job role and know that any career aspirations are encouraged with training and development programmes bespoke to your role.
Job Description:
We are currently looking for a full-time and part time Food & Beverage Hotel Colleagues to provide an efficient and friendly front of house service to customers in the restaurant and bar areas, promoting Gretna Green’s core values and ensuring the delivery of a high-quality service.
Main Responsibilities
- To greet and serve customers efficiently and politely in an engaging manner
- To take customers’ orders and have a sound knowledge of the menu choices
- To have sound knowledge of allergens and range of dietary requirements
- To deliver orders to the customer and ensure customer satisfaction through engaging with the customer following delivery of meals
- To set up tables and function rooms in a timely and efficient manner
- To clear and clean tables according to the guidelines
- To receive payment from customers using the Till and Streamline for debit and credit cards
- Handle guest enquiries and requests in a timely manner, referring details to other colleagues and management, if unable to directly assist
- To comply with all company policies, procedures and legislation
Required Skills include:
- Previous experience in the hotel trade, restaurant, or similar environment desired, but not essential as training will be provided
- Ability to deliver consistent high level customer service especially under pressure
- Outstanding customer care skills
- Ability to work under pressure
- Attention to detail
- Excellent communication skills
- Work well individually as well as in a team
- Commercial awareness and drive for increasing sales through upselling food and beverage items
Due to the service requirements, applicants must be 18 or over.
Benefits and Remuneration
- Location: Gretna Green – on-site (This role is not available as hybrid or remote)
- Holidays: Up to 30 days holiday per annum based on full-time – part-time colleagues calculated pro-rata
- Rate of pay: Competitive, depending on experience
- Hours: Full time and Part time roles available. Shift times can vary from early to late shifts
- Additional benefits
- Exclusive colleague discounts in our hotels and retail outlets
- One free night’s stay in hotels, subject to availability
- Free lunch provided
- Pension
- Training and development through our ‘Great Place to Work’ scheme
To apply please email [email protected] with your CV and cover letter.
Closing date: 30th March 2023
Night Porter (Full time and Part time roles available)
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of three, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace. We want you to feel respected in your job role and know that any career aspirations are encouraged with training and development programmes bespoke to your role.
Job Description:
We are currently looking for a full-time and part-time Night Porter to join our team as our family business continues to expand and develop. Your role will provide late-night bar cover, function set-up, night porterage and Reception support at the direction of the Night Manager.
Main Responsibilities
- To be conversant and compliant with all Front Office Systems and Bar operation
- To deal with guest queries efficiently and in a professional manner
- To greet and carry out check-in for all guests arriving during your shift in a professional and proficient manner
- Occasionally assist guests with their luggage, be a point of contact for our guests and other responsibilities to ensure all requirements are met during our guests' stay
- To execute a guest departure in a professional and proficient manner
- To provide a security function for the hotel in line with the company operating and security procedures
- To record observations in the Duty Manager diary
- To provide efficient handovers to Duty Manager or Receptionist
- To have a thorough knowledge of and adherence to the law regarding the following company regulation: -
- Fire regulations and night-time evacuation procedures
- Health and safety regulations
- First aid procedures
- Licensing laws - To undertake general cleaning and maintenance duties
- To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of the Night Manager, Operations Manager or General Manager
Required Skills include:
- Polite spoken and written manner
- A good team player, but capable of working independently
- Be able to multi-task and take on several duties
Benefits and Remuneration
- Location: Gretna Green – on-site
- Holidays: Up to 30 days holiday per annum based on full-time – part-time colleagues calculated pro-rata
- Rate of pay: $13.00 per hour
- Hours: Full time and part time hours
- Additional benefits
- Exclusive colleague discounts in our hotels and retail outlets
- One free night’s stay in hotels, subject to availability
- Free lunch provided
- Pension
- Training and development through our ‘Great Place to Work’ scheme
To apply please email [email protected] with your CV and cover letter.
Closing date: 30th March 2023
Receptionist
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, owns and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of three, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace. We want you to feel respected in your job role and know that any career aspirations are encouraged with training and development programmes bespoke to your role.
Job Description:
We are currently looking for a full-time and part-time Hotel Receptionist to provide a warm and welcoming atmosphere to the Hotel and to provide exceptional hospitality and service excellence to existing and potential guests.
Main Responsibilities
- To receive guests to the hotel by greeting them warmly and attending to their enquiries in a professional and courteous manner whether in person, by telephone, or by email
- Inform guests of the services and up-to-date accommodation rates and promote special offers
- To fulfil all reasonable requests from guests to ensure their comfort, satisfaction, and safety during their stay
- To deal with all enquiries in a professional and courteous manner whether in person, telephone, or email answering guest queries with confidence and in a friendly manner, ensuring high levels of service are provided to exceed customer expectations
- To update the reception diary during and at the end of the shift to enable accurate billings and ensure all important activities are detailed for accountability
- Check in and out of guest rooms
- Review room allocations accordingly
- Upsell to all guests, and record the outcome
- Go through wedding information when requested by guests
- To always promote a positive perception of the company both internally & externally
- To administer reservations including, cancellations and no-shows, in line with company policy in a prompt and efficient manner
- To keep up to date with current promotions and hotel pricing, to provide information to guests, on request, whilst maximising bedroom and other sales opportunities
- Take reasonable care for the health and safety of themselves and of others who may be affected by their acts or omissions at work
- To manage credit/debit card and cash transactions, counting floats on each shift and dealing with secure banking, ensuring compliance with Data Protection, financial regulations, and company policy
Required Skills include:
- An excellent telephone manner
- Outstanding communication skills
- Previous relevant hotel experience or customer-facing role
- Experience in IT Skills Word/Excel and Rezlynx would be advantageous
Benefits and Remuneration
- Location: Gretna Green – on-site
- Holidays: Up to 30 days holiday per annum based on full-time – part-time colleagues calculated pro-rata
- Rate of pay: $12.40 per hour
- Hours: 5 days per week out of 7 which will include weekends. Shifts will vary from Early (7am until 3pm) and Late shift (3pm until 11pm) some middle shifts which change for the business
- Additional benefits
- Exclusive colleague discounts in our hotels and retail outlets
- One free night’s stay in hotels, subject to availability
- Free lunch provided
- Pension
- Training and development through our ‘Great Place to Work’ scheme
To apply please email [email protected] with your CV and cover letter.
Closing date: 30th March 2023
Receptionist (Fixed term - Maternity cover 10-12 months)
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of three, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace. We want you to feel respected in your job role and know that any career aspirations are encouraged with training and development programmes bespoke to your role.
Job Description:
We are currently looking for a part time Hotel Receptionist to provide a warm and welcoming atmosphere to the Hotel and to provide exceptional hospitality and service excellence to existing and potential guests.
Main Responsibilities
- To receive guests to the hotel by greeting them warmly and attending to their enquiries in a professional and courteous manner whether in person, by telephone, or by email
- Inform guests of the services and up-to-date accommodation rates and promote special offers
- To fulfil all reasonable requests from guests to ensure their comfort, satisfaction, and safety during their stay
- To deal with all enquiries in a professional and courteous manner whether in person, telephone, or email answering guest queries with confidence and in a friendly manner, ensuring high levels of service are provided to exceed customer expectations
- To update the reception diary during and at the end of the shift to enable accurate billings and ensure all important activities are detailed for accountability
- Check in and out of guest rooms
- Review room allocations accordingly
- Upsell to all guests, and record the outcome
- Go through wedding information when requested by guests
- To always promote a positive perception of the company both internally & externally
- To administer reservations including, cancellations and no-shows, in line with company policy in a prompt and efficient manner
- To keep up to date with current promotions and hotel pricing, to provide information to guests, on request, whilst maximising bedroom and other sales opportunities
- Take reasonable care for the health and safety of themselves and of others who may be affected by their acts or omissions at work
- To manage credit/debit card and cash transactions, counting floats on each shift and dealing with secure banking, ensuring compliance with Data Protection, financial regulations, and company policy
Required Skills include:
- An excellent telephone manner
- Outstanding communication skills
- Previous relevant hotel experience or customer-facing role
- Experience in IT Skills Word/Excel and Rezlynx would be advantageous
Benefits and Remuneration
Location: Gretna Green – on-site
- Holidays: Up to 30 days holiday per annum based on full-time – part-time colleagues calculated pro-rata
- Rate of pay: $12.40 per hour
- Hours: 24 hours per week (Maternity cover 10-12 months)
5 days per week out of 7 which will include weekends. Shifts will vary from Early (7am until 3pm) and Late shift (3pm until 11pm) some middle shifts which change for the business
- Additional benefits
- Exclusive colleague discounts in our hotels and retail outlets
- One free night’s stay in hotels, subject to availability
- Free lunch provided
- Pension
- Training and development through our ‘Great Place to Work’ scheme
To apply please email [email protected] with your CV and cover letter.
Closing date: 30th March 2023
Retail Sales Colleagues (Seasonal Opportunities)
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of three, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace. We want you to feel respected in your job role and know that any career aspirations are encouraged with training and development programmes bespoke to your role.
Job Description:
We are currently looking for full time and part time Retail Sales Colleagues to join our fast-paced Retail Sales Team, which strive to give all our customers and visitors a retail experience to remember and offers a variety of products.
Main Responsibilities
- Provide an exceptional first-class customer service to all customers and visitors
- Understand the needs of customers and assist them in finding the products they are looking for
- Share the History of Gretna Green with our customers & visitors and promote the different areas of the business including Hotels
- Process cash and card payments
- Arrange products on the shelves and on promotional displays
- Unpack and sort new stock delivery
- Understand the stock rotation/ date checking system for Food products and demonstrate use of completion of relevant forms
Required Skills include:
- Retail sales experience preferred, however not essential as training will be provided
- Ability to work under own initiative and as part of a team
- Ability to adapt and react to customer demographic and volume
- Basic Knowledge of Health and Safety legislation
- Good numeration skills
- Exceptional communication skills
- Have experience using computer systems including Microsoft Office packages
- Ability to follow processes and procedures
- General housekeeping skills
Benefits and Remuneration
- Location: Gretna Green – on-site (This role is not available as hybrid or remote)
- Holidays: Up to 30 days holiday per annum based on full-time – part-time colleagues calculated pro-rata
- Rate of pay: Competitive, depending on experience
- Hours: Full time and part time roles available. Working hours will include weekends
- Additional benefits
- Exclusive colleague discounts in our hotels and retail outlets
- One free night’s stay in hotels, subject to availability
- Free lunch provided
- Pension
- Training and development through our ‘Great Place to Work’ scheme
To apply please email [email protected] with your CV and cover letter.
Closing date: 30th March 2023
Cook (Part-time)
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of three, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace. We want you to feel respected in your job role and know that any career aspirations are encouraged with training and development programmes bespoke to your role.
Job Description:
We are currently looking for a part time Cook to join our fantastic team at Gretna Green Ltd and to welcome our valued customers providing them a menu of homemade, varied range of dishes.
Main Responsibilities
- Welcome our valued loyal customers as well as those customers entering into Scotland and give them their first taste of Scotland providing a menu of homemade, varied range of dishes
- Provide first class customer service
- Maintain safe environment adhering to H&S standards and procedures
- Ability to adapt to volume coach travel within the Gretna Green Attraction Site, providing breakfast menu, lunch and group menu bookings at short notice
- Plan Calendar Events and be part of growing the business
- Use systems in place that aid the company’s productivity and stock controls
- Stock control, ordering and keeping within budgets to maximise profitability
- Control, report and measure wastage
- Develop menus, building and costing, monitoring product price increases using our computerised system
- Promote and sell the different strands of the business to customers
- Host Wedding couples using the Toll Bar as a Wedding venue and provide meals depending on the package ensuring customers receive excellent service
Required Skills include:
- Level 2/3 Food Safety Certification, COSSH, and IOSSH and Level 2 Health & Safety would be advantageous
- Awareness of Food Allergens and sound product knowledge of recipes and dishes
- Ability to work on your own initiative in a fast-paced environment and as part of a team
- Sound computer skills and cash handling accuracy
- Polite spoken manner and clear communication skills
- Confident and approachable
- Ability to react to business needs and trends
Benefits and Remuneration
- Location: Gretna Green Blacksmiths Food court / Toll bar– on-site
- Holidays: Up to 30 days holiday per annum based on full-time – part-time colleagues calculated pro-rata
- Rate of pay: Competitive, depending on experience
- Hours: 32 hours per week, working 4 days out of 7 (including weekends)
- Additional benefits
- Exclusive colleague discounts in our hotels and retail outlets
- One free night’s stay in hotels, subject to availability
- Free lunch provided
- Pension
- Training and development through our ‘Great Place to Work’ scheme
To apply please email [email protected] with your CV and cover letter.
Closing date: 30th March 2023