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Careers at Gretna Green

Jobs and Employment Opportunites in Gretna Green and Gretna with Gretna Green Since 1754

Gretna Green Ltd is a fourth-generation family business, founded in 1885, involved in tourism, hospitality, retail, weddings and agriculture. Gretna Green has over 260 years of history and heritage, marrying couples since 1754, and is now a world-class, award-winning wedding destination, with a 5-Star Scottish Visitor Attraction, and three hotels.

Current Vacancies

Updated: 21st June 2022

Central Services

Food & Beverage

Reception

Hotels

Retail

Maintenance

Famous Blacksmiths Shop Hosts

Our focus as a forward-thinking company is the growth and development of our colleagues both personally and professionally. We invest time in training, development and one on one coaching from our extremely motivated, knowledgeable and Experienced Senior Team and Directors.

Your exciting journey begins with our comprehensive, engaging and informative interview process, hosted by our leaders in our business and if successful, move to the next stage, your induction and probationary periods, supported by colleagues and representatives from every department to ensure that you benefit entirely from the huge range of knowledge and experience that only our “uniqueness” as a multi-strand company can provide.

As a community-spirited company, with family at its very heart, we want colleagues to enjoy the benefits that we provide and feel valued and supported throughout their time with the “Gretna Green Family”.

  • Do you want to be a part of that family?
  • Do you want to feel valued and respected in your job role and know that any career aspirations are encouraged?
  • Are you ready to become a part of the very history of Gretna Green and to share our stories with our visitors and guests to make their experience special to them?

Then see if you have the skillset, experience and qualifications that we need!

With a continuous programme of investment in facilities and staff, to create a world-class 5-star visitor attraction in Gretna Green, our local family business - Gretna Green Ltd - are seeking a team of well-motivated people to deliver excellent service; across both retail and catering operations, at one of Scotland's most popular visitor attractions.

Including our 5-star, award-winning, Visit Scotland Gretna Green Famous Blacksmiths Shop, as well as at our 4-star hotel Smiths at Gretna Green, our 3-Star hotel Greens at Gretna and our newest ventures the Old Toll Bar and Gretna Hall Historic Marriage House and Hotel.

Please find details of these positions below and for further information on any of the roles or to apply, please contact us on - [email protected]

 

Gretna Green Since 1754

Web & Digital Marketing Manager 

Gretna Green Ltd, Gretna Green (on-site) 

Closing Date: Sunday 28th August 

 Job Description 

We are looking for a skilled Web and Digital Marketing Manager to join our Digital team here at Gretna Green Ltd.  In this position, you will be responsible for the day-to-day management and oversight of our web and digital activities, as well as leading the implementation of our Web and Digital Marketing Strategy, including supporting our small team of Digital executives in achieving their key accountabilities.  

Your duties will include management of our suite of websites, leading the implementation of our digital marketing campaigns and monitoring and reporting on our digital activities. Our ideal candidate will be an experienced web and digital marketeer with demonstrable experience in website management, email marketing, paid advertising and analytics. We are looking for a strong communicator and team player who is used to working in fast-paced environments, with focused commercial acumen, and the ability to manage multiple projects simultaneously, whilst continuing to perform to and exceed key performance indicators. 

About Gretna Green Ltd 

Gretna Green Ltd, founded in 1885, is a fifth-generation family business, and home to the Famous Blacksmiths Shop, since 1754.  Alongside our multi-award-winning wedding business, we are the proud owners of 3 hotels, a retail/family attraction, The Famous Blacksmiths Gretna Green Experience, the Old Toll Bar Café, and the Canny Scot Shop, and our Queen’s Award-winning Ecommerce business. 

 Responsibilities 

  • Overseeing all aspects of the digital marketing activities, including email marketing and full accountability for our websites, paid advertising, display advertising and online partnerships. 
  • Lead, supervise and motivate our team of Digital Executives to support them in meeting their KPIs and accountabilities. 
  • Supporting the Head of Digital in managing, implementing, and reporting on campaigns, as well as contributing ideas and suggestions to improve growth strategies 
  • Monitoring campaign budgets and ensuring that campaigns are performing to targets and preparing accurate reports on our marketing campaign’s overall performance 
  • Coordinating with external digital marketing platforms and online partnerships 
  • Identifying the latest trends and technologies affecting our industries to support Digital growth 
  • Monitoring website performance to targets 
  • Managing and accountability for website content, external agencies, hosting and general website updates 
  • Managing the company Paid advertising – Google Adwords, Facebook Marketing etc. 
  • Ensuring that the company websites are SEO optimised and performing to best practice 
  • Working with the team to develop new and innovative digital growth strategies 
  • Managing the Digital department in the Head of Digital’s absence, as well as day-to-day line management for the junior digital team 
  • Collaborating with the Marketing, Sales and PR teams to improve marketing results, sales and ROI 
  • Using analytics to identify key customer touchpoints, evaluate the success of digital activities and improve customer experience end-to-end across our digital platforms 
  • Improve the design, UX, traffic and content of the website 
  • Maintain consistent brand messaging throughout all platforms 

 

Key Requirements 

  • A minimum of 4 years of experience in a similar or equivalent role 
  • 2 years of experience, specifically, in managing and implementing digital marketing strategies 
  • Excellent knowledge of all digital marketing channels 
  • Working knowledge of key digital marketing tools, including Google Analytics and Google Search Console 
  • Working knowledge of HTML and CSS, Content Management Systems and website best practices 
  • Experience using the Microsoft Office Suite - (Excel, Word, PowerPoint) - to create reports and presentations 
  • Working knowledge of Search Engine Optimisation and Paid Advertising 
  • Ability to troubleshoot website issues in a fast-paced environment 
  • Ability to work to tight deadlines and be flexible and adaptive to changing priorities 
  • Strong attention to detail, with good problem-solving skills 
  • A balanced focus on commercial growth combined as well as ensuring an excellent overall customer experience 
  • Fantastic time management skills with the ability to multi-task 
  • Working knowledge of Adobe Suite  
  • A team player who takes pride in their work and is not afraid to get ‘get their hands dirty' to get a project over the line 
  • Excellent interpersonal skills 
  • Excellent content creation and writing skills 
  • A good understanding of the importance of data 

 Good to have 

  • Additional Excel experience in creating pivot tables and merging tables to manage data 
  • Proficient in XHTML, CSS design, cross-browser and cross-platform compatibility, firewalls (functionality and maintenance), Access, MySQL and JavaScript 
  • Google Adwords Certified 
  • Google Analytics IQ Certified 
  • Experience in data management, manipulation and segmenting 
  • Experience using online tools such as Canva, Channable, Google Merchants, SEMRush 
  • Experience with Cloudflare 

 Why join Team Gretna Green: 

  • 30 days holiday per annum (including bank holidays), based on a full-time contract 
  • Company pension 
  • Free meal and drinks during your shift 
  • Colleague discounts across our retail and dining outlets 
  • On-going, structured training and development 
  • Annual performance reviews 
  • Flexible start and finish times around core hours of 10 am – 4 pm 

 

Role: Web & Digital Marketing Manager 

Reporting to: Head of Digital, Insights & Online Revenue Growth 

Salary: Competitive depending on experience 

Location: Gretna Green, Gretna, DG16 5EA (on-site) 

 How to apply: Please send your CV and Covering Letter to Ami Brough. Email: [email protected]

 


  

 Gretna Green Since 1754

PPC & SEO Assistant 

Gretna Green Ltd, Gretna Green (on-site) 

Closing Date: Sunday 28th August 

Job Description 

Reporting to the Head of Department, the PPC and the SEO Assistant will help carry out initiatives outlined in the PPC roadmap as well as support the SEO strategy and day-to-day duties. This is a key support role within the Digital team consisting of the two biggest digital marketing channels within Gretna Green Ltd. 

We are looking for a result-orientated PPC & SEO Assistant to play a key role in our growing digital marketing team by driving leads and sales through paid and organic search. The PPC & SEO assistant will be responsible for assisting the implementation of the SEO and PPC strategies for all aspects of our business, as well as website content management. 

This new role is a great opportunity for anyone looking to get a start in content marketing, SEO or paid advertising to take the next step in their career. The successful candidate will have the opportunity to support the implementation and assist in managing and optimising new PPC and SEO strategies for our target audiences. 

About You 

You will demonstrate a passion for Digital Marketing. Working knowledge of Paid Search in both Google Ads and Facebook Ads, as well as working knowledge of Google Search Console, Google Analytics and Google Tag Manager, would be advantageous, but training will be provided. 

You will be an innovative and highly organised person with an ability to prioritise workload. You must enjoy working in a fast-paced environment and be a team player with a positive can-do attitude and great interpersonal skills. We are looking for a forward-thinking personality, who is not afraid to share new ideas and best practices and who will be able to comfortably take the lead on tasks assigned to them. 

Key Duties: 

  • Assisting in implementing the company’s SEO / PPC / Paid Social strategies 
  • Monitor and make recommendations to improve campaign performance 
  • Implement SEO/PPC campaigns, including landing pages, blogs, ad campaigns, articles etc. 
  • Assist in the set up of social ad campaigns, including, using the recommended targeting, audience creation, campaign set up, ad creation, and landing page recommendations 
  • Support with weekly and monthly reporting, attending meetings as required 
  • Stay up to date with industry and platform developments 
  • Support in the management of a portfolio of paid search campaigns across multiple networks, however primarily Google and Facebook/Instagram, with a view to generating targeted traffic and increasing conversions 
  • Assist in the implementation and tracking of optimised PPC campaigns across several search engines and markets as directed by the Head of the Department 
  • Ad Copywriting and testing 

Must-haves: 

  • Ideally, at least one year of experience in digital marketing, or a relevant qualification, however, training will be provided 
  • Fast learner and able to work well independently 
  • Excellent time-management skills 
  • Ability to write engaging copy 

Good to have: 

  • At least one year of experience in using tools such as Google Analytics and/or Google Adwords 
  • Experience in website content management 
  • Knowledge and experience in HTML and CSS 
  • Google Analytics IQ Certification 
  • Google Adwords Certification 
  • Knowledge of other digital marketing principles 

About Us 

  • Gretna Green Ltd, founded in 1885, is a fifth-generation family business, and home to the Famous Blacksmiths Shop, since 1754.  Alongside our multi-award-winning wedding business, we are the proud owners of 3 hotels, a retail/family attraction, The Famous Blacksmiths Gretna Green Experience, the Old Toll Bar Café, and the Canny Scot Shop, and our Queen’s Award-winning Ecommerce business. 

Why join Team Gretna Green: 

  • 30 days holiday per annum (including bank holidays), based on a full-time contract 
  • Company pension 
  • Free meal and drinks during your shift 
  • Colleague discounts across our retail and dining outlets 
  • On-going, structured training and development 
  • Annual performance reviews 
  • Flexible start and finish times around core hours of 10 am – 4 pm 
  • Full-time, permanent role 
  • 40 hours per week, 5 days over 7 (including weekends) 
  • Paid Hourly – above National Minimum Wage (up to $12.40 per hour depending on age) 

Location: Gretna Green, Gretna, DG16 5EA – (on-site) 

Hours of work:  Full-time. 40 hours per week. 5 over 7 days (including weekends) 

Rate of pay: Paid Hourly – above National Minimum Wage (up to $12.40 per hour depending on age)

Location: Gretna Green, DG16 5EA

How to apply: Please send your CV and Covering Letter to Ami Brough. Email: [email protected]

 


  Gretna Green Since 1754

Food & Beverage Service Host

Gretna Green Hotels

Gretna Green are looking to recruit Food & Beverage Service Hosts to assist the Food & Beverage Manager in the delivery of customer service to our hotel guests, ensuring that both internal and external guests receive quality service.  A hands-on role that requires a very energetic and motivated individual prepared to go the extra mile alongside their colleagues.  The right individual should apply the same amount of care and passion to their jobs as they do their hobbies - and put our guests at the heart of everything they do to join our friendly and professional team.

Main Duties:

  • Serve customers efficiently and politely in an engaging manner
  • Deliver high-quality service to guests, visitors, and fellow colleagues
  • Serve food and beverage during breakfast, lunch, and dinner service
  • Handle guest enquiries and requests in a timely manner, referring details to other colleagues and management, if unable to directly assist
  • Become fully knowledgeable of hotels amenities and have the confidence to ‘upsell'
  • Maintain and develop our standards
  • Work flexible hours, including early, late, and split shifts
  • Report for duty promptly and in the correct uniform, ensuring personal grooming is of a high standard and in accordance with company policy
  • Comply with company-issued liquor licensing guidelines and policy pertaining to the service of alcohol
  • Ensure all health, safety and hygiene regulations are always observed

You will need:

  • Previous experience in the hotel trade, restaurant, or similar environment is desired, but not essential as training will be provided
  • A real passion for high-level food and drink service
  • Ability to deliver consistent high-level customer service, especially under pressure
  • Confidence, excellent communication skills and a friendly/caring personality
  • Confidence in working in a fast-paced, customer-facing environment
  • Takes pride in their appearance
  • Positive attitude and ability to build internal strong relationships
  • Commercial awareness and drive for increasing sales through upselling food and beverage items

Rate of pay: Above National Minimum Wage

Hours: Hours will vary according to business needs from 16 hours to 40 per week and including weekends

Job Type: Permanent. Full and Part-time roles available

How to apply: Please send your CV and Covering Letter to - [email protected]

  


 Gretna Green Since 1754

NIGHT PORTER

Gretna Green Hotels

Gretna Green is looking to recruit a Night Porter to provide late-night bar cover, function set-up, night porterage and Reception support at the direction of the Night Manager.

.

Main Duties:

  • To be conversant and compliant with:
    - All Front Office Systems of operation.
    - All aspects of Bar Operations
  • To deal with guest queries efficiently and in a professional manner.
  • To greet and carry out check-in for all guests arriving during your shift in a professional and proficient manner.
  • Occasionally assist guests with their luggage, be a point of contact for our guests and other responsibilities to ensure all requirements are met during our guest's stay.
  • To execute a guest departure in a professional and proficient manner
  • To provide a security function for the hotel in line with the company operating and security procedures.
  • To record observations in the Duty Manager diary.
  • To provide efficient handovers to Duty Manager or Receptionist.
  • To have a thorough knowledge of and adherence to the law regarding the following company regulation
    - Fire regulations and night-time evacuation procedures
    - Health and safety regulations
    - First aid procedures
    - Licensing laws
  • To undertake general cleaning and maintenance duties
  • To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of the Night Manager, Operations Manager or General Manager

Hours of work: will be 40 per week, worked 5 days out of 7 including weekends, rate of pay will be $12.10 per hour

How to apply: Please send your CV and Covering Letter to - [email protected]

 


 Gretna Green Since 1754

MAINTENANCE COLLEAGUES

Gretna Green Hotels

Gretna Green is looking to recruit a Maintenance Colleague to assist in maintaining the properties and grounds of Gretna Green Ltd to a high standard in a prompt and timely manner.

Skills & Experience required:

  • Working closely with the Head of Retail and Hotel Managers to plan and undertake required maintenance and improvement works on all property both internally and externally.
  • Carrying out the agreed planned preventative maintenance schedule on all plant and equipment ensuring they are kept in good working order.
  • General daily maintenance tasks associated with 5 *Visitor Attraction and Hotel Operations.
  • Daily control of site refuses including public general waste bins and unit sorting areas.
  • Liaising closely with external contractors.
  • Undertake specific trade skills such as plumbing, joinery, electrics, horticulture, machine or catering plant.
  • Sound knowledge of Health and safety legislation including manual handling, working at heights and adopting safe working practices to protect yourself, colleagues and customers.
  • Ensuring the safe and appropriate use of any chemicals including pesticides and herbicides and in accordance with regulations such as COSHH and maintaining up to date records as required.
  • An understanding of planned preventative maintenance.
  • Lone and Team working.
  • Maintaining and improving the function and aesthetics of an internationally significant tourist destination.
  • A Drivers licence will be essential.

Rate of pay: Competitive salary.

Job Type: Permanent. Full and Part-time roles available

How to apply: Please send your CV and Covering Letter to - [email protected]

 


 

 Gretna Green Since 1754

GRETNA GREEN EXPERIENCE HOST

Gretna Green Ltd

Job Description:

Gretna Green are looking to recruit Experience Hosts for our newly opened Gretna Green Experience.  To work as part of a dynamic team at our five-star visitor attraction where quality and attention to detail is essential in promoting and selling the history, experiences and range of products the Gretna Green Experience offers.  

Required skills include:

  • Providing a warm welcome to visitors and interacting with visitors throughout their visit
  • Ensuring every opportunity is taken to increase sales and to convert visitors to customers
  • Ensuring that the Gretna Green Experience is presented to the best effect
  • Welcoming and assisting with wedding parties, christening parties, celebrants and registrars
  • Conducting non-religious Blacksmiths Blessings and Hand-fastings
  • To promote in-house photography
  • To perform fun wedding re-enactments, where visitors are given an interactive experience of a runaway marriage
  • Conducting guided tours and talks about the Gretna Green history
  • Promote a positive perception of the company at all times both internally & externally
  • Maintain a thorough knowledge of services and products available on-site and the history of Gretna Green
  • Take part in media activities organised by the business
  • Be accountable for their own development through the Performance and Development Review (Appraisal) process seeking out opportunities to learn new skills

Key Skills & Experience include:

  • Good standard of education essential – numerate/literate
  • Customer Care/Selling Skills training is desirable
  • Out-going, fun-loving personality with a great imagination
  • Polite, friendly and approachable
  • Ability to work independently or as part of a team
  • Good organisational skills and time management
  • Strong communication skills and the ability to communicate with audiences of all ages and abilities
  • Selling skills desirable
  • Customer focus essential
  • Cash handling experience is desirable

Hours of work: 4/5 days per week out of 7 which will include weekends.

Rate of pay: $12.40 per hour

Location: Gretna Green, DG16 5EA

How to apply: Please send your CV and Covering Letter to - [email protected]

 


 

 Gretna Green Since 1754

GRETNA GREEN RETAIL SALES COLLEAGUE

Gretna Green Ltd

Job Description:

Gretna Green are looking to recruit Experience Retail Sales Colleagues for our newly opened Gretna Green Experience.  To work as part of a dynamic team at our five-star visitor attraction where quality and attention to detail is essential in promoting and selling the history, experiences and range of products the Gretna Green Experience offers.  

Required skills include:

  • Prove to give amazing first-class customer service to all customers and visitors
  • Fantastic communication skills
  • Capable of interpreting customers’ words and showing them products that meet their needs
  • High-energy, friendly personality
  • Thorough buddying training process- learn Epos system to become an accomplished user with a high standard of accuracy
  • 2+ years’ retail sales experience preferred
  • Basic numeration skills
  • Basic IT skills
  • Interest in building product knowledge. A knowledge of high-quality products and a love of shopping is not essential but would be a benefit
  • Through following our training programme - to share the History of Gretna Green with our customers and visitors and "sell" the different areas of the business including Hotels
  • Ability to work under own initiative and as part of a team
  • Ability to adapt and react to customer demographic and volume
  • Understand the stock rotation/ date checking system for Food products and demonstrate use of completion of relevant forms
  • Creative eye for merchandising a varied range of products
  • Basic H&S knowledge- training will be provided
  • Ability to follow processes and procedures as set by the company
  • General Housekeeping skills

Hours of work: Flexibility over 7-day schedules. Seasonal, Permanent, Full-Time and Part-Time roles are available.

Rate of pay: Above the national minimum rate

Location: Gretna Green, DG16 5EA

How to apply: Please send your CV and Covering Letter to - [email protected]com

 


 

 Gretna Green Since 1754

RETAIL SALES COLLEAGUE

Gretna Green Ltd

Job Description:

Gretna Green are looking to recruit Retail Sales Colleagues to join our friendly team at the 5-star Famous Blacksmiths Shop Attractions. Join our face-paced retail sales team at Gretna Green. From souvenirs to top branded goods, we sell a variety of products and strive to give all our customers and visitors a retail experience to remember.

 

Required skills include:

  • Prove to give amazing first-class customer service to all customers and visitors
  • Fantastic communication skills
  • Capable of interpreting customers’ words and showing them products that meet their needs
  • High-energy, friendly personality
  • Thorough buddying training process- learn Epos system to become an accomplished user with a high standard of accuracy
  • 2+ years’ retail sales experience preferred
  • Basic numeration skills
  • Basic IT skills
  • Interest in building product knowledge. A knowledge of high-quality products and a love of shopping is not essential but would be a benefit
  • Through following our training programme - to share the History of Gretna Green with our customers and visitors and "sell" the different areas of the business including Hotels
  • Ability to work under own initiative and as part of a team
  • Ability to adapt and react to customer demographic and volume
  • Understand the stock rotation/ date checking system for Food products and demonstrate use of completion of relevant forms
  • Creative eye for merchandising a varied range of products
  • Basic H&S knowledge- training will be provided
  • Ability to follow processes and procedures as set by the company
  • General Housekeeping skills

Hours of work: Flexibility over 7-day schedules. Seasonal, Permanent, Full-Time and Part-Time roles are available.

Rate of pay: Above the national minimum rate

Location: Gretna Green, DG16 5EA

How to apply: Please send your CV and Covering Letter to - [email protected]


 

 Gretna Green Since 1754

Housekeeping Supervisor

Gretna Green Ltd

Job Description:

To maintain guest rooms and common areas by providing outstanding housekeeping services; responding to guest and management requests in a timely and courteous manner; resolving complaints and ensuring the team are performing to the highest standards.

Main Duties:

To accomplish housekeeping human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.

  • Meets housekeeping operational standards by contributing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying system improvements.
  • Meets housekeeping financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions.
  • Prepares work priorities by obtaining list of vacant rooms that need to be cleaned immediately, and list of prospective check-outs.
  • Provides room availability information by informing manager or desk clerk of rooms ready for occupancy.
  • Resolves customer complaints by investigating and taking corrective actions.
  • Maintains hallways and lobbies by conducting visual inspections of furniture, walls, and floor coverings; taking or recommending needed actions to management.
  • Contributes to team effort by attending periodic staff meeting with other department supervisors; discussing company policies and patrons' complaints; making recommendations to improve service and operations.
  • Maintains safe, secure, and clean work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations.
  • Keeps housekeeping supplies ready by inventorying stock; placing orders; verifying receipt.
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organisations.
  • Enhances housekeeping and organisation reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications: 

Hours of work: Full-time position, working 5 days out of 7 including weekends.

Rate of pay: Above the national minimum rate

Location: Gretna Green, DG16 5EA

How to apply: Please send your CV and Covering Letter to - [email protected]


 

 Gretna Green Since 1754

Housekeeping

Gretna Green Ltd

We are currently looking for a Housekeeping Team Member to join our fabulous Hotels Team, here at Gretna Green.

Job Description:

To maintain guest rooms and common areas by providing outstanding housekeeping services; responding to guest and management requests in a timely and courteous manner; resolving complaints and ensure staff team are performing to the highest standards and reporting directly to the Head of Housekeeping. 

 

Required skills include:

  • Provides room availability information by informing if rooms ready for occupancy.
  • Maintains hallways and lobbies by conducting visual inspections and recommending needed actions to management.
  • Contributes to team effort by attending periodic staff meeting with other department supervisors; discussing company policies and patrons' complaints; making recommendations to improve service and operations.
  • Maintains a safe, secure, and clean work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations.
  • Keeps housekeeping supplies ready by inventorying stock; placing orders; verifying receipt.
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organisations.
  • Enhances housekeeping and organisation reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • General Housekeeping skills

Hours of work: Full-time position, working 5 days out of 7 including weekends.

Rate of pay: Above the national minimum rate

Location: Gretna Green, DG16 5EA

How to apply: Please send your CV and Covering Letter to - [email protected]

 


 

 Gretna Green Since 1754

Chef De Partie

Gretna Green Ltd

Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of three, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality and online shopping to a global marketplace.

 

Main Duties:

  • Communicating with the kitchen team in the smooth running of the kitchen helping to ensure that the guests have a memorable experience.
  • Running your own section/pass preparing, cooking, and presenting food and working alongside the Sous Chef & Head Chef.
  • Support the senior kitchen team in delivering training to colleagues within the team.
  • Use the systems in place to support and aid the company’s productivity in stock control, ordering, potion control, menu engineering managing wastage etc t
  • Put effort into optimizing the cooking process with attention to speed and quality.
  • Help to maintain a climate of smooth and friendly cooperation with all departments within the business.
  • Understand, follow, and train others within the team on the company’s Health and Safety systems to keep everyone safe.
  • Maintain a high standard of service.

You will need:

  • Minimum of 3-4 years as a Commis or 2 years as a Demi Chef de Partie - essential).
  • BTEC / HNC / HND or equivalent in professional cookery - essential
  • To have good hygiene awareness and knowledge to Food Safety and Hygiene Level 2.
  • The ability to react positively to pressure and high-volume demand.
  • Experience working within a busy restaurant kitchen.
  • To be available to work various shifts 5 out of 7 days.
  • Have enthusiasm, drive and determination, demonstrate assertiveness and a passionate personality.
  • Have computer skills.

Hours of work: Full-time position, working 5 days out of 7 including weekends

Rate of pay: Salary will be dependent on experience and skills

Location: Gretna Green, DG16 5EA

How to apply: Please send your CV and Covering Letter to: [email protected]

 


 

 Gretna Green Since 1754

Blacksmiths Foodcourt & Toll Bar Cook

Gretna Green Ltd

Gretna Green Ltd, a fourth-generation family business since 1885, owns and operates a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of three, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.

 

Main Duties:

  • Welcome our valued loyal customers as well as those customers entering Scotland and give them their first taste of Scotland by providing a menu of Homemade, varied range of dishes.
  • Give first class, consistent customer service.
  • Flexibility across 7 days to meet the needs of the business.
  • Advantageous to have: Level 2/3 Food Safety Certification, COSSH, and IOSSH and Level 2 Health & Safety.
  • Provide a welcoming, safe environment adhering to H&S standards, procedures and COVID safety guidelines.
  • To be aware of Food Allergens and sound product knowledge of recipes and dishes.
  • Be motivated, working on initiative in a fast paced environment and as part of a team.
  • Ability to adapt to volume coach travel within the Gretna Green Attraction Site, providing breakfast menu, lunch and group menu bookings at short notice.
  • Plan Calendar Events and be part of growing the business.
  • Use systems in place that aid the company’s productivity and stock controls. Be proficient in stock control, ordering, and keeping within budgets to maximize profitability.
  • Ability to control, report and measure wastage
  • Develop Menus, building and costing, monitoring product price increases using our computerised system.
  • Sound computer skills and cash handling accuracy.
  • Concise, clear communication skills.
  • Confident, Friendly, and approachable.
  • Ability to react to business needs and trends.
  • Promote and sell the different strands of the business to the customer
  • Host Wedding couples using the Toll Bar as a Wedding venue, providing meals depending on the package. Going the extra mile to ensure they have the best day possible.

Hours of work: Full-time position, working 5 days out of 7 including weekends

Rate of pay: Salary will be dependent on experience and skills

Location: Gretna Green, DG16 5EA

How to apply: Please send your CV and Covering Letter to: [email protected]

 


 

 Gretna Green Since 1754

Blacksmiths Foodcourt Service Host

Gretna Green Ltd

Gretna Green Ltd, a fourth-generation family business since 1885, owns and operates a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of three, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.

 Main Duties:

  • To greet customers on arrival and ensure they are made welcome
  • To serve customer and have a sound knowledge of the menu choices and Specials of the Day and be able to answer customer queries. Also to have sound knowledge of allergens and a range of dietary requirements
  • To deliver orders to the customer and ensure customer satisfaction through  engaging with the customer following delivery of meal
  • To clear and clean tables according to Gretna Green’s guidelines
  • To receive payment from customers using the Till and Streamline for debit and credit cards
  • To remain professional at all times and refer  any customer through the correct channels
  • To comply with all company policies, procedures, and legislation, in particular, the Data Protection Act, Health & Safety Act and Equal Opportunities Act.

Requirements

  • Outstanding customer care skills
  • Ability to work under pressure
  • Attention to detail
  • Excellent communication skills
  • Smart, lively, and confident
  • Work well individually as well as in a team
  • Enthusiastic and motivated
  • Adaptable
  • Exceptionally well groomed and presented
  • Professional and welcoming personality
  • Available to work weekends, evenings, and bank holidays

Hours of work: Full and part-time position, working 5 days out of 7 including weekends

Rate of pay: Salary will be dependent on experience and skills

Location: Gretna Green, DG16 5EA

How to apply: Please send your CV and Covering Letter to: [email protected]

 


 

 Gretna Green Since 1754

Blacksmiths Foodcourt & Toll Bar Cook

Gretna Green Ltd

Gretna Green Ltd, a fourth-generation family business since 1885, owns and operates a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of three, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.

 

Main Duties:

  • Welcome our valued loyal customers as well as those customers entering Scotland and give them their first taste of Scotland by providing a menu of Homemade, varied range of dishes.
  • Give first class, consistent customer service.
  • Flexibility across 7 days to meet the needs of the business.
  • Advantageous to have: Level 2/3 Food Safety Certification, COSSH, and IOSSH and Level 2 Health & Safety.
  • Provide a welcoming, safe environment adhering to H&S standards, procedures and COVID safety guidelines.
  • To be aware of Food Allergens and sound product knowledge of recipes and dishes.
  • Be motivated, working on initiative in a fast paced environment and as part of a team.
  • Ability to adapt to volume coach travel within the Gretna Green Attraction Site, providing breakfast menu, lunch and group menu bookings at short notice.
  • Plan Calendar Events and be part of growing the business.
  • Use systems in place that aid the company’s productivity and stock controls. Be proficient in stock control, ordering, and keeping within budgets to maximize profitability.
  • Ability to control, report and measure wastage
  • Develop Menus, building and costing, monitoring product price increases using our computerised system.
  • Sound computer skills and cash handling accuracy.
  • Concise, clear communication skills.
  • Confident, Friendly, and approachable.
  • Ability to react to business needs and trends.
  • Promote and sell the different strands of the business to the customer
  • Host Wedding couples using the Toll Bar as a Wedding venue, providing meals depending on the package. Going the extra mile to ensure they have the best day possible.

Hours of work: Full-time position, working 5 days out of 7 including weekends

Rate of pay: Salary will be dependent on experience and skills

Location: Gretna Green, DG16 5EA

How to apply: Please send your CV and Covering Letter to: [email protected]

 


 

 Gretna Green Since 1754

HR Administrative Assistant

Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of three, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality and online shopping to a global marketplace.

We are currently looking for a HR Administrative Assistant to carry out a range of administrative duties to support the Human Resources Department function including recruitment, professional development, policies, and employee welfare. 

Job responsibilities include:

  • Providing administrative support for the full recruitment process including setting up candidate databases, collating, and logging job applications, requesting and verifying references, and contracts and interviews appointments and administration paperwork of interviews
  • Supporting with pre-employment administration for all new colleagues including and the onboarding process
  • Assisting with the administration of personnel records and data
  • Supporting HR-related training programmes, workshops and seminars including issuing invitations and recording attendance
  • Maintaining training records for all colleagues and documentation issued to staff, chasing outstanding returns as required
  • Compiling and maintaining paper, digital, and electronic employee records, including holiday and sickness and leaves

Successful candidate profile:

  • Good ICT skills, including the ability to use a range of relevant software packages such as Word, Excel, PowerPoint

How to apply:

Please send your CV and a covering letter noting why you would excel within this role to [email protected]


 

 Gretna Green Since 1754

Food and Beverage Manager

We are currently looking for a Hotel Food and Beverage Manager to join our hotel team, as our family business continues to expand and develop. You will be responsible for managing all Food & Beverage operations, with a focus on delivering an excellent guest experience.

Your goal is to consistently improve the Food & Beverage team performance and to maximise sales and revenue through customer satisfaction and employee engagement.

Key responsibilities:

  • Manage the day-to-day Food & Beverage operations within guidelines and to hotel standard operating procedures. 
  • To be hands on and manage and lead the F&B team to drive the success of the department and hotel 
  • To induct, train and develop the F&B team 
  • Place liquor orders and stock management. 
  • Identify guests' needs and respond accordingly.
  • Work flexible hours including early, late, and split shifts 
  • Comply with company-issued liquor licensing guidelines and policy pertaining to the service of alcohol 
  • Ensure all health, safety and hygiene regulations are always observed

You will need:

  • Previous experience in the hotel trade, restaurant, or similar environment
  • A real passion for high-level food and drink service
  • Ability to deliver consistent high-level customer service, especially under pressure
  • Confidence, excellent communication skills and a friendly/caring personality
  • Confidence in working in a fast-paced, customer-facing environment

 

How to apply:

Please send your CV and a covering letter noting why you would excel within this role to [email protected]

 


 

 Gretna Green Since 1754

Foodcourt Manager

We are looking for a Foodcourt Manager, responsible for managing all Food Court operations, with a focus on delivering an excellent guest experience.

Your goal is to consistently improve the Food Court team performance and to maximise sales and revenue through customer satisfaction and employee engagement.

About us:

Gretna Green Ltd is a fourth-generation family business, founded in 1885, involved in tourism, hospitality, retail, weddings, and agriculture. Gretna Green has over 260 years of history and heritage, marrying couples since 1754, and is now a world-class, award-winning wedding destination, with a 5-star Scottish Visitor Attraction, and three hotels. 

How to apply:

Please send your CV and a covering letter noting why you would excel within this role to [email protected]

Key responsibilities:

  • Manage the day-to-day Food Court operations within guidelines.
  • To be hands on and manage and lead the Food Court team to drive the success of the department.
  • To induct, train and develop the team
  • Liquor orders and stock management
  • Identify guests' needs and respond accordingly
  • Ensure all health, safety and hygiene regulations are always observed

You will need:

  • Previous experience in the hotel trade, restaurant, or similar environment
  • Ability to deliver consistent high-level customer service
  • Confidence, excellent communication skills and a friendly/caring personality
  • Confidence in working in a fast-paced, customer-facing environment

 

How to apply:

Please send your CV and a covering letter noting why you would excel within this role to [email protected]

 


 

 Gretna Green Since 1754

 

Cocktail Bartender

Gretna Green are looking to recruit enthusiastic Cocktail Bartenders to provide an excellent guest drinking experience. Good Bartenders will be able to create classic and innovative drinks exceeding guest needs and expectations and to provide an efficient and friendly front of house service to guests in the restaurant and bar areas, promoting Gretna Green’s core values to ensure the delivery of a high-quality service. 

Main duties and responsibilities

Bartender duties

  • Interact with guests, take orders to prepare and serve alcoholic and non-alcoholic drinks to guests at the bar and tables in a friendly and timely manner
  • Assess guests needs and preferences and make recommendations
  • Stay guest focused and nurture an excellent guest experience
  • Mix ingredients to prepare cocktails
  • To ensure stock is maintained at agreed levels by restocking bar at end of every shift, ensuring stock is rotated in date order and inform manager when stock supply needs reordering
  • Use electronic Tills and take payment from customers in cash or credit/debit cards using the PDQ system and allocate room charges using EPOS system.
  • Ensuring bar is always kept clean by cleaning glasses, mopping surfaces, and emptying bins
  • To clear and clean tables according to Gretna Green’s guidelines
  • To always remain professional and refer any customer through the correct channels
  • To comply with all company policies, procedures, and legislation, in particular Licensing

Essential Skills & Requirements

  • Outstanding customer care skills
  • Ability to work under pressure
  • Attention to detail
  • Be 18 years or over
  • Excellent communication skills
  • Smart, lively, and confident
  • Work well individually as well as in a team
  • Enthusiastic and motivated
  • Professional and welcoming personality
  • Available to work weekends, evenings, and bank holidays

How to apply:

Please send your CV and a covering letter noting why you would excel within this role to [email protected]

 


 

 Gretna Green Since 1754

 

Night Shift Porter

Gretna Green is looking to recruit a Night Porter to provide late-night bar cover, function set-up, night porterage and Reception support at the direction of the Night Manager.

Main Duties:

  • To be conversant and compliant with:
    - All Front Office Systems of operation.
    - All aspects of Bar Operations
  • To deal with guest queries efficiently and in a professional manner.
  • To greet and carry out check-in for all guests arriving during your shift in a professional and proficient manner.
  • Occasionally assist guests with their luggage, be a point of contact for our guests and other responsibilities to ensure all requirements are met during our guest's stay.
  • To execute a guest departure in a professional and proficient manner
  • To provide a security function for the hotel in line with the company operating and security procedures.
  • To record observations in the Duty Manager diary.
  • To provide efficient handovers to Duty Manager or Receptionist.
  • To have a thorough knowledge of and adherence to the law regarding the following company regulation
    - Fire regulations and night-time evacuation procedures
    - Health and safety regulations
    - First aid procedures
    - Licensing laws
  • To undertake general cleaning and maintenance duties
  • To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of the Night Manager, Operations Manager or General Manager
Hours of work: will be 40 per week, worked 5 days out of 7 including weekends
 

How to apply:

Please send your CV and a covering letter noting why you would excel within this role to [email protected]

 


 

 Gretna Green Since 1754

Painter and Decorator

Gretna Green Ltd is a fourth-generation family business, founded in 1885, involved in tourism, hospitality, retail, weddings, and agriculture. Gretna Green has over 260 years of history and heritage, marrying couples since 1754, and is now a world-class, award-winning wedding destination, with a 5-star Scottish Visitor Attraction, and three hotels.

 Our focus as a forward-thinking company is the growth and development of our colleagues both personally and professionally. We invest time in training, development and 1:1 coaching from our extremely motivated, knowledgeable, and experienced Senior Team and Directors.

Your exciting journey begins with our comprehensive, engaging, and informative onboarding day this is followed by a probationary period, supported by key colleague representatives from every department to ensure that you benefit entirely from the huge range of knowledge and experience that only our “uniqueness” as a multi-strand company can provide.

As a community-spirited company, with family at its very heart, we want colleagues to enjoy the benefits that we provide and feel valued and supported throughout their time with the “Gretna Green Family”. 

We welcome you as part of that Family!

We want you to feel respected in your job role and know that any career aspirations are encouraged with training and development programmes bespoke to your role.

Are you ready to become a part of the very history of Gretna Green and to share our stories with our visitors and guests to make their experience, special to them? Then we ask that you engage in the following:

Gretna Green is looking to recruit a Painter & Decorator who will assist the Maintenance and Property Manager in maintaining the properties and grounds of Gretna Green Ltd to a high standard in a prompt and timely manner.

Main Duties will include:

  • Applying paint or other materials such as stains, lacquer or varnish using brushes, rollers, or spray equipment
  • Preparing and cleaning surfaces
  • Removing old wallpaper and paint
  • Repairing cracks and holes in walls
  • Mixing and thinning paint
  • Measuring, cutting, and applying wallpaper or fabric to walls
  • Reading specifications to determine required materials
  • Sound knowledge of Health and safety legislation, including manual handling, working at heights, and adopting safe working practices to protect yourself, colleagues and customers
  • Ensuring the safe and appropriate use of any chemicals, including pesticides and herbicides and in accordance with regulations such as COSHH and maintaining up-to-date records as required
  • preparation work before painting and decoration can take place, both internal and external
  • identify quantities required to complete each task
  • carry out tasks within agreed time limits
  • maintain accurate records/documentation associated with your work

Key Requirements:

  • to have achieved the qualifications and have completed an appropriate apprenticeship e.g. minimum NVQ Level 2 in painting and decoration
  • experience in this type of job role
  • requisite knowledge of the tools, equipment, and materials common to the trade
  • to demonstrate knowledge of applicable codes, standards, and regulations for this role
  • skills in the preparation of all types of surfaces and painting and decoration using a variety of papers and paints to achieve various specialist finishes
  • to be friendly and approachable
  • to understand and deliver good customer service
  • attention to detail

 How to apply:

Please send your CV and a covering letter noting why you would excel within this role to [email protected]

 


 

 Gretna Green Since 1754

Reception Host

Gretna Green Ltd is a fourth-generation family business, founded in 1885, involved in tourism, hospitality, retail, weddings, and agriculture. Gretna Green has over 260 years of history and heritage, marrying couples since 1754, and is now a world-class, award-winning wedding destination, with a 5-star Scottish Visitor Attraction, and three hotels.

As a community-spirited company, with family at its very heart, we want colleagues to enjoy the benefits that we provide and feel valued and supported throughout their time with the "Gretna Green Family".

Do you want to be a part of that family?

Do you want to feel valued and respected in your job role and know that any career aspirations are encouraged?

Are you ready to become a part of the very history of Gretna Green and to share our stories with our visitors and guests to make their experience special to them?

Then see if you have the skill set, experience, and qualifications that we are looking for to join us on the next stage of our exciting journey…

Gretna Green is looking to recruit Hotel Reception Hosts who offer a warm welcome to every guest and deliver excellent customer service.  Your key aim would be to provide a warm and welcoming atmosphere to the Hotel and to provide exceptional hospitality and service excellence to existing and potential guests.

MAIN RESPONSIBILITIES:

  • To receive guests to the hotel by greeting them warmly and attend to their enquiries in a professional and courteous manner, whether in person, by telephone, or by email
  • Inform guests of the services and up-to-date accommodation rates and promote special offers
  • To fulfil all reasonable requests from guests to ensure their comfort, satisfaction, and safety during their stay
  • To deal with all enquiries in a professional and courteous manner, whether in person, by telephone or by email, answering guest queries with confidence and in a friendly manner, ensuring high levels of service are provided to exceed customer expectations
  • To update the reception diary during and at the end of shift to enable accurate billings and ensure all important activities are detailed for accountability
  • Check-in and out of guest rooms.
  • Review room allocations accordingly
  • Upsell to all guests, and record the outcome.
  • Go through wedding information when requested by guests.
  • To always promote a positive perception of the company both internally & externally
  • To administer reservations, including, cancellations and no-shows, in line with company policy in a prompt and efficient manner
  • To keep up to date with current promotions and hotel pricing, to provide information to guests, on request, whilst maximizing bedroom and other sales opportunities
  • Take reasonable care for the health and safety of themselves and of others who may be affected by their acts or omissions at work
  • To manage credit/debit card and cash transactions, counting floats on each shift and deal with secure banking, ensuring compliance with Data Protection, financial regulations, and company policy

Key Skills/Experience:

  • An excellent telephone manner
  • Communication skills
  • Previous relevant hotel experience or customer-facing role
  • Well-groomed and tidy appearance.
  • Experience of IT Skills Word/Excel and Rezlynx would be advantageous

Hours of work will be 4/5 days per week out of 7, which will include weekends.

The rate of pay is $11.40 per hour

 How to apply:

Please send your CV and a covering letter noting why you would excel within this role to [email protected]


 

 Gretna Green Since 1754

Group Sales Manager

Gretna Green Ltd is a fourth-generation family business, founded in 1885, involved in tourism, hospitality, retail, weddings and agriculture. Gretna Green has over 260 years of history and heritage, marrying couples since 1754, and is now a world-class, award-winning wedding destination, with a 5-star Scottish Visitor Attraction, and three hotels.

As a community-spirited company, with family at its very heart, we want colleagues to enjoy the benefits that we provide and feel valued and supported throughout their time with the “Gretna Green Family”.

Do you want to be a part of that family?

Do you want to feel valued and respected in your job role and know that any career aspirations are encouraged?

Are you ready to become a part of the very history of Gretna Green and to share our stories with our visitors and guests to make their experience special to them?

Then see if you have the skill set, experience and qualifications that we are looking for to join us on the next stage of our exciting journey…

The Role:

This is an exciting new role to promote Gretna Green and all we have to offer our Group Travel visitors. This includes promoting and selling our newly renovated Gretna Green Experience, which tells the love story that is Gretna Green and all the Experiences that we offer on the Blacksmiths Visitor Site.

The Ideal Candidate: You will be dynamic in your approach to sales, passionate about the history and heritage of Gretna Green, organised, experienced in sales and used to working to KPI’s and deadlines.

You will also be confident, friendly and able to network, a good understanding of the travel and tourism business is essential as is a proven sales record.

Experience Required:

  • Be able to identify new business leads
  • Enthusiastic, dedicated and hardworking individual
  •  Able to multi-task, and work well within a team as well as individually
  • Computer Literate, Knowledge of MS Office. Good knowledge of Word and Excel
  •  A great communicator with a passion for what they do
  • Previous experience in a similar sales role is preferred
  • Previous experience in Group Travel Sector
  • Excellent relationship building and people skills
  • Can demonstrate initiative with great organisational and time management skills
  • Recording and reporting information collated on all levels
  • Ability to travel and attend Trade shows- the experience of attending these
  • Ability to build credibility within the industry

Responsibilities:

  • ·Be able to identify new business leads
  • Contact and negotiate with senior decision-makers
  •  Attend Trade shows and Events
  • Close deals in order to achieve individual and Team targets
  • Completion of weekly sales report highlighting a number of new accounts sourced/ targeted and new meetings set up
  • Add, develop and maintain sales records
  • Keeping up with industry trends to advise on strategies and tactical development
  • Create and maintain positive relationships to build business

 

The successful, candidate will complete a thorough induction process so they have a full understanding of what Gretna Green has to offer our visitors, this will include:

  • Learning the history and story of Gretna Green from our knowledgeable guides and colleagues and familiarising themselves with our Gretna Green experience
  •  Witnessing Handfasting Ceremonies and the history behind this ceremony
  •  Experiencing our Wedding Re-enactments, how this is delivered, how the story is told and how we interact with the groups
  •  Attending Whisky and Gin Experiences
  • Spending time in the various retail outlets to gain product knowledge
  •  Spending time in our Catering Outlet, so you know how they operate, the products offered, pricing, and gain operational knowledge

 

 How to apply:

Please send your CV and a covering letter noting why you would excel within this role to [email protected]

 


 

 Gretna Green Since 1754

Reception Host

Gretna Green Ltd is a fourth-generation family business, founded in 1885, involved in tourism, hospitality, retail, weddings, and agriculture. Gretna Green has over 260 years of history and heritage, marrying couples since 1754, and is now a world-class, award-winning wedding destination, with a 5-star Scottish Visitor Attraction, and three hotels.

As a community-spirited company, with family at its very heart, we want colleagues to enjoy the benefits that we provide and feel valued and supported throughout their time with the "Gretna Green Family".

Do you want to be a part of that family?

Do you want to feel valued and respected in your job role and know that any career aspirations are encouraged?

Are you ready to become a part of the very history of Gretna Green and to share our stories with our visitors and guests to make their experience special to them?

Then see if you have the skill set, experience, and qualifications that we are looking for to join us on the next stage of our exciting journey…

Gretna Green are looking to recruit Hotel Reception Hosts who offer a warm welcome to every guest and deliver excellent customer service.  Your key aim would be to provide a warm and welcoming atmosphere to the Hotel and to provide exceptional hospitality and service excellence to existing and potential guests.

MAIN RESPONSIBILITIES:

  • To receive guests to the hotel by greeting them warmly and attend to their enquiries in a professional and courteous manner, whether in person, by telephone, or by email
  • Inform guests of the services and up-to-date accommodation rates and promote special offers
  • To fulfil all reasonable requests from guests to ensure their comfort, satisfaction, and safety during their stay
  • To deal with all enquiries in a professional and courteous manner, whether in person, telephone or email, answering guest queries with confidence and in a friendly manner, ensuring high levels of service are provided to exceed customer expectations
  • To update the reception diary during and at the end of shift to enable accurate billings and ensure all important activities are detailed for accountability
  • Check-in and out of guest rooms.
  • Review room allocations accordingly
  • Upsell to all guests, and record the outcome.
  • Go through wedding information when requested by guests.
  • To always promote a positive perception of the company both internally & externally
  • To administer reservations, including, cancellations and no-shows, in line with company policy in a prompt and efficient manner
  • To keep up to date with current promotions and hotel pricing, to provide information to guests, on request, whilst maximizing bedroom and other sales opportunities
  • Take reasonable care for the health and safety of themselves and of others who may be affected by their acts or omissions at work
  • To manage credit/debit card and cash transactions, counting floats on each shift and deal with secure banking, ensuring compliance with Data Protection, financial regulations, and company policy

Key Skills/Experience:

  • An excellent telephone manner
  • Communication skills
  • Previous relevant hotel experience or customer-facing role
  • Well-groomed and tidy appearance.
  • Experience of IT Skills Word/Excel and Rezlynx would be advantageous

Hours of work will be 4/5 days per week out of 7 which will include weekends.

The rate of pay is $11.40 per hour

 How to apply:

Please send your CV and a covering letter noting why you would excel within this role to [email protected]

 


 

 Gretna Green Since 1754

Corporate Sales and Reservations Manager

Corporate Sales and Reservations Manager

Working with the Head of Revenue to boost occupancy and manage the average achieved room rate.  Ensuring that the day’s occupancy is maximized.  Also, a proactive approach to encourage sales leads to include visits to Expo and networking events to promote our business to the corporate market. 

Job Requirements and Skills

  • Experience in Reservations and Revenue Management is essential
  • Excellent communication skills and attention to detail
  • A head for figures and commercial awareness
  • Good knowledge of Excel
  • Knowledge of hotel technology: PMS, Channel Manager, GDS, Extranets - Reslynx and Roomlynx distribution desirable
  • Good analytical and numeric skills
  • Strong sense of need for achievement of goals and success
  • Good listening skills and the ability to anticipate business needs
  • Able to develop relationships with 3rd parties and the hotel reception teams
  • Ability to prioritize
  • Well-developed interpersonal, influencing and management skills
  • High level of motivation, determination and commitment

Duties and Responsibilities

  • Manage the group's inventory of bedrooms
  • Maintain accurate reservation system information
  • Manage the day-to-day yield operations
  • Report on the daily pickup and market segment analysis
  • Create and maintain a 12-month rolling demand calendar
  • Manage and oversee the strategy for all 3rd party distribution
  • Ensure all related systems are configured correctly, validated and working to full capacity
  • Ensure that sales strategies and rate restrictions are actioned quickly and efficiently and communicated to the wider teams
  • Pursue sales leads from all available resources
  • Oversee and audit the standards and operations of the reservations department
  • Ensure website and 3rd party booking process is maintained and up to date
  • Responsible for best practice standards to include: competitor analysis, business mix yield management, length of stay yield management, inventory and rates availability by channel and pricing control
  • Evaluate the performance of distribution partners and contracted rates

Full-time position, weekend work may be included.

How to apply:

Please send your CV and a covering letter noting why you would excel within this role to [email protected]

 


 

 Gretna Green Since 1754

Bar Manager

Job description

Ensure staff is working together as a team to ensure optimum service and that guest needs are met.
Inspect grooming and attire of staff and rectify any deficiencies.
Complete opening and closing duties, including setting up necessary supplies and tools, cleaning all equipment and areas, etc.

  • Placing orders for bar and maintaining par stock.
  • Ensuring no pilferage takes place.
  • Responsible for maintaining beverage costs.
  • Developing the bar menu, the cocktail list inspects storage areas for organization, use of FIFO, and cleanliness.
  • Complete scheduled inventories and stock and requisition necessary supplies.
    Monitor dining rooms for seating availability, service, safety, and wellbeing of guests.
    Complete work orders for maintenance repairs.
  • Controlling breakage.
  • Developing and making sure all bar standards are maintained.
  • Ensuring all checklist for bar cleaning, and hygiene is maintained.
  • All legal bar requirement is followed, including training.
    Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
    Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager.
    Ensure uniform and personal appearance are clean and professional, maintain the confidentiality of proprietary information, and protect company assets.
    Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
    Speak with others using clear and professional language.
    Ensure adherence to quality expectations and standards, and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost savings.

How to apply:

Please send your CV and a covering letter noting why you would excel within this role to [email protected]

 


 

 Gretna Green Since 1754

Restaurant/Functions Manager

Position responsible for all the Restaurant and Function operations, which includes all culinary, restaurant, beverage, functions and room service operations.
Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

CORE WORK ACTIVITIES

Manages all day-to-day operations, leads work by example

  • Work and manage the floor of the restaurant
  • Attend Operation meeting
  • Attend the daily brief meeting.
  • On-the-job training continuously.
  • Do weekly rotas
  • Monitor holidays for your staff.
  • Monitor through the EPOS best-selling items and upsell record.
  • Go through wedding details with Brides and Grooms
  • Understands employee positions well enough to perform duties in employee’s absence., continuous improvement, and a passion for providing service.
  • The boardroom and central office is cleaned and stocked on daily basis.
    Provides excellent customer service to all employees.
    Provides a learning atmosphere with a focus on continuous improvement.
    Provides proactive coaching and counselling to team members.
  • Ensuring all brand standards and checklists are followed.
  • Maintain the cleaning standard of restaurant, lounge, function room, back area and still room is always maintained.
    Monitors and maintains the productivity level of employees.
    Ensuring Exceptional Customer Service Provides excellent customer service.
    Responds quickly and proactively to guest's concerns.
    Maintaining and well keeping of staff room.
    Sets service expectations for all guests internally and externally.
    Takes ownership of a guest complaint/problem until it is resolved.
  • All function rooms are always ready for the next function as well as for show around.
  • Taking inventory of crockery and cutlery. Sharing the breakage report on a monthly basis.
  • Breakage is well under control.
  • Controlling pilferage as well as controlling the beverage cost. 
  • Verifies all banquet functions are up to standard and exceed guests' expectations.
    Improves service by communicating and assisting individuals in understanding guest needs, providing guidance, feedback, and individual coaching when needed.
    Serves as a role model to demonstrate appropriate behaviours.
    Manages day-to-day operations drives quality and verifies standards are meeting the expectations of the customers on a daily basis.
    Conducts performance reviews in a timely manner
    Drives effective departmental communication and information systems through logs and department meetings.

 

How to apply:

Please send your CV and a covering letter noting why you would excel within this role to [email protected]

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