Careers at Gretna Green

With a continuous programme of investment in facilities and staff, to create a world-class 5-star visitor attraction in Gretna Green, our local family business - Gretna Green Ltd - are seeking a team of well-motivated people to deliver excellent service; across both retail and catering operations, at one of Scotland's most popular visitor attractions. Including Gretna Green Famous Blacksmiths Shop, as well as at our 4-star hotel Smiths at Gretna Green, our 3-Star hotel Greens at Gretna and our newest ventures the Old Toll Bar and Gretna Hall Historic Marriage House and Hotel.

Updated: 10th August 2018

We are currently looking for:

  • Sales Assistant
  • Digital Marketing Executive
  • Retail Team Leader
  • Part-Time Web & SEO Assistant
  • Assistant Catering Manager
  • Demi Chef/ Chef de Partie
  • Commis Chef

Please find details of most of these positions below and for further information on any of the roles or to apply, please contact Marie Glencross - marie.glencross@gretnagreen.com

SALES ASSISTANT

Gretna Green Ltd - Gretna DG16 5EA
 
 
 
 
Gretna Green attractions are located in the heart of a historical tourist Centre, renowned for love, romance, weddings and runaway brides from times gone by. We now have a vacancy for a Sales Colleague to help actively promote and sell a wide range of products, principally in the Wee Big Shop, but be versatile to assist in any of our other stores on the Gretna Green site.

Applicants must have excellent communication skills, be able to use their initiative, have a flair for promoting sales, be numerate and have a passion for selling to help promote the Gretna Green brand and drive sales forward.

Hours: 4 days per week to be worked flexibly over 7 days

Rate of pay: National Minimum wage, depending on age

Job Types: Part-time, Permanent

If you love what you have read, please send your CV and covering letter to:

marie.glencross@gretnagreen.com or alternatively post to:
Marie Glencross, Gretna Green Ltd, Gretna Green, DG16 5EA

_____________________________________________________________

DIGITAL MARKETING EXECUTIVE

Gretna Green Ltd - Gretna DG16 5EA
 
 
 
 
Hours of work:  Full Time, Salaried

Responsible to:  Head of Marketing

Job Summary:

Digital Marketing Executive

The role is to support the Marketing team in the development and delivery of the digital marketing strategy. In particular management and monitoring of social media channels, including Facebook, Twitter, Google+, Pinterest, Instagram; to regularly update the company blogs and collate content for email marketing.

Main duties will be:

  • Work with colleagues, to help plan and implement online marketing campaigns that drive engagement, traffic and bookings across social media, search engine optimisation and PR.
  • Source and produce engaging content, including video, to ensure the blog and social media channels are up to date, relevant and interesting.
  • Drive and manage social media campaigns from content creation to the measurement of campaign success with clear and accurate reporting.
  • Proofread content, including but not limited to social media posts, blog articles and press releases.
  • Help to increase conversion rates and ROI with regard to the above digital marketing channels.
  • Email Marketing
  • Ensuring that KPIs are achieved
  • Monthly reporting on all Social Media channels and blog posts

Required experience and skills:

  • You must be a creative thinker with the ability to produce exciting and dynamic social content
  • You must have a passion for all things social
  • Have an energetic approach with great drive and energy
  • Social Media channel management and content creation experience, ideally within a commercial environment
  • Multichannel platform management
  • Exceptional written skills and a keen eye for detail
  • Understanding of retail and /or the hospitality industry
  • Experience of copywriting and proofreading
  • Ability to prioritise workload and manage multiple tasks simultaneously
  • Fast learner and ability to work independently
  • Experience in a similar role
  • Problem solver
  • A good team player

Desirable Skills:

  • Experience of working with creative software packages (Photoshop, Canva InDesign etc)
  • Experience using Microsoft Office Applications
  • Experience working to KPI’s
  • Google Analytics Certification

A job description is a written statement of the essential characteristics of the role, including the key responsibilities and the knowledge, skill and attributes to perform the job to a satisfactory level.  It is not intended to be a complete, detailed account of all of the duties required and the job holder may be requested to perform additional duties as required by the Company.

If you love what you have read, please send your CV and covering letter to:

kevin.stewart@gretnagreen.com or alternatively post to:
Marie Glencross, Gretna Green Ltd, Gretna Green, DG16 5EA

_____________________________________________________________

RETAIL TEAM LEADER

Gretna Green Ltd - Gretna DG16 5EA
 
 
 
 

Job Summary

Gretna Green attractions are located in the heart of a historical tourist Centre renowned for love and romance, weddings, and runaway brides from times gone by.

We are now seeking a full-time Retail Team Leader who is customer focused, with excellent people skills, who has the ability to successfully multi-task. You will be responsible for the day-to-day running of the store, driving the sales revenue to maximize profits while minimizing costs. You will deliver excellent customer service standards across the store and develop a high performing, motivated team.

If you have these skills and retail management experience come and join us at Gretna Green Ltd.

Responsibilities and Duties

  • Leading and motivating a team to increase sales and ensuring excellent customer service standards at all times
  • Managing stock levels and making key decisions about stock control. Drive availability decisions to maximise sales and profit
  • Analysing sales figures and forecasting future sales
  • Scheduling colleagues’ hours to ensure colleagues are in the right place at the right time to deliver excellent customer service
  • Analysing and interpreting trends of the ongoing changes in customer demographics to adapt displays, products and merchandising to maximise sales and profit
  • Using information technology to record sales figures, stock inventory and utilise the data to forward plan the driving of sales and profitability
  • Dealing with day to day colleague requirements, such as interviewing potential colleagues, conducting performance reviews, return to work interviews following absence and daily communication briefings
  • Providing or organising training and development for colleagues
  • Ensuring standards for quality, customer service and health and safety, legal and fire regulations are met
  • Responding to customer feedback and surveys
  • Organising special promotions, displays and events on site and in the community
  • Updating colleagues on business performance, new initiatives and events, embedding the great place to work culture
  • Leading from the shop floor. Customer facing always, driving sales and raising the bar on active selling across the store to drive sales and encourage cross-selling.
  • Delivering strong visual, engaging merchandising and advertising standards
  • Ability to adapt display and merchandising throughout the day to meet changing customer needs.
  • Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what competitors are doing
  • Working with the Buying team recommending lines and categories for the business growth
  • Initiating changes to improve the business to drive sales and compete effectively in the local market
  • Promoting the organisation within the community

Qualifications and Skills

Essential Requirements

  • The ability to lead and motivate a team Sound business sense
  • Ability to prioritize and multitask
  • Great eye for detail
  • Excellent people skills
  • Decision-making ability and a sense of responsibility
  • The ability to comprehend and analyze sales figures
  • Understanding of retail laws, security, and health and safety
  • Strong verbal and written communication skills
  • Brand Ambassador for Gretna Green
  • A strong commitment to customer service
  • Commercial acumen
  • Good in math
  • IT skills
  • Confidence, drive and enthusiasm
  • The ability to work under pressure and deal with challenging situations
  • The ability to delegate
  • ble to take the initiative, especially when it comes to dealing with customers and merchandising decisions, a desire to work as part of a team to generate fresh and innovative ideas and the capacity to grasp new concepts quickly


Desirable Qualifications

A HND or degree in the following subjects is desirable:

  • Business Studies
  • Marketing
  • Retail Management.

Benefits

Salary: Depending on previous experience

Job Type: Full-time

If you love what you have read, please send your CV and covering letter to:

marie.glencross@gretnagreen.com or alternatively post to:
Marie Glencross, Gretna Green Ltd, Gretna Green, DG16 5EA

_____________________________________________________________

PART-TIME WEB & SEO ASSISTANT

Gretna Green Ltd - Gretna DG16 5EA
 
 
 
 
Hours of work:  Part Time, NMW

Reporting to:  Data & Web Manager

Location: Gretna Green (on site)

Job Summary: Supporting the Gretna Green digital marketing team with the day-to-day management of their website portfolio; including content management, copywriting, search engine optimisation, link building, analytics, digital administration and assisting with other digital marketing initiatives and events as and when required.

Main job activities:

  • Website content editing
  • Producing graphics/content for the web
  • Copywriting for web
  • Search Engine Optimisation
  • Link Building
  • Keyword and Competitor Research
  • Online Monitoring and Reporting
  • Technical SEO

Required skills include:

  • Ability to produce eye-catching, engaging designs
  • Experience of managing websites
  • Clear and articulate written/verbal English
  • Copywriting/blogging abilities
  • Ability to work to deadlines
  • A keen eye for detail and accuracy (proofreading)
  • Ability to manage multiple tasks simultaneously
  • Ability to prioritise, Problem solver and a good team player
  • Excellent IT skills
  • Data and sales-driven individual
  • Fast learner and ability to work independently
  • Previous experience in a similar role

Desirable skills include:

  • At least 1 year of experience in a web, SEO or other digital roles
  • Google Adwords and/or Analytics Certification
  • Technical SEO experience
  • Wordpress/CMS Management/Development
  • Basic Photoshop and InDesign skills
  • Experience of working to KPIs/Targets
If you love what you have read, please send your CV and covering letter to:

ami.brough@gretnagreen.com or alternatively post to:
Marie Glencross, Gretna Green Ltd, Gretna Green, DG16 5EA

_____________________________________________________________

ASSISTANT CATERING MANAGER

Gretna Green Ltd - Gretna DG16 5EA
 
 
 
The Blacksmith's Foodcourt is based in the heart of one of Scotland's leading 5* visitor's attractions in South West Scotland and we are now looking to recruit an enthusiastic, forward thinking Assistant Food & Beverage Manager to help maximise our sales and profitability whilst delivering the highest possible standards of customer service in our fast-paced restaurant environment .

Main Duties and Responsibilities.

  • Supervise the restaurant function in respect of staff, facilities, sales and costs to ensure maximum profit is achieved
  • Control and analyse, on an ongoing basis, product and service quality levels, guest satisfaction, merchandising and marketing, operating costs and hygiene and improve gross margins
  • Ensure that regular stocktaking is carried out and action is taken in response to results. Ensure all deliveries are 100% accurate, checked for food safety defects, signed for and stored correctly. Track, record and replenish inventory as needed
  • Liaising with Suppliers to ensure timely delivery, quality, best price
  • Work with the Chef on Menu planning and costings to maximise our Gross Margins
  • Lead the team to ensure that all our catering outlet meets the needs of the changing customer profiles throughout the year
  • Ensure company cash handling processes are delivered in compliance with Company policy and financial regulations
  • Monitor the standards of work, working practices, productivity and standards of customer care of members of the department and take appropriate action when standards fall short

Experience, Knowledge & Desirable Qualifications.

  • Two languages preferred e.g. German, French or Mandarin
  • Recognised Hospitality qualification. Minimum City and Guilds. 706/1 and 706/2
  • Exceptional customer service supervision
  • Financial and budget management, & exceptional negotiations skills to deal with suppliers
  • Operational hands on leading from the front
  • Preparation and delivery of promotional activity to drive sales
  • Health & Safety, Food safety Qualifications
  • Personal Licence Holder.
  • Knowledge of Scottish Licensing laws and requirements.

Essential Requirements

  • The ability to lead and motivate a team
  • Sound business sense
  • Ability to prioritise and multitask
  • Great eye for detail
  • Excellent people skills
  • Decision-making ability and a sense of responsibility
  • The ability to comprehend and analyse sales figures
  • Understanding of retail laws, security, and health and safety
  • Strong verbal and written communication skills
  • Brand Ambassador for Gretna Green
  • A strong commitment to customer service
  • Commercial acumen
  • Good in Maths
  • IT skills
  • Confidence, drive and enthusiasm
  • The ability to work under pressure and deal with challenging situations
  • The ability to delegate
  • Able to take the initiative and come up with innovative ideas and have the capacity to grasp new concepts quickly

Salary: Dependent on qualifications and experience

Job Types: Full-time, Permanent

If you love what you have read, please send your CV and covering letter to:

marie.glencross@gretnagreen.com or alternatively post to:
Marie Glencross, Gretna Green Ltd, Gretna Green, DG16 5EA

_____________________________________________________________

 

CHEF DE PARTIE

 

 

Hours: Shift Work

Salary: from $18,629.40 to $22,867.60 negotiable and dependent on age and experience

An excellent opportunity to join the 2 Rosette kitchen within the 4 star Smiths Hotel Gretna Green.

Whereas experience within a hotel environment is not necessarily essential, an understanding of the mechanics of a busy kitchen that includes breakfast, banqueting and fine dining is.

Smiths Hotel is a high occupancy 50 bedroom, 6 cottage property with high daily restaurant covers, bar/lounge trade, functions and conference business.

Experience within a Rosette environment or similar benchmark accreditation for food excellence is preferred, but again not essential so long as the passion, will and skillset are there.

This is a challenging, yet rewarding role were the chef has autonomy to experiment with the very latest techniques and a position that will enhance the career of the successful applicant.

If you love what you have read, CV to:
marie.glencross@gretnagreen.com or alternatively post to:
Marie Glencross, Gretna Green Ltd, Gretna Green, DG16 5EA

 

_____________________________________________________________

COMMIS CHEF

Reporting to: Head Chef

 

 

Salary: from $18,629.40 to $19,056.30 dependant on age and experience

The main purpose of Job:

To assist the Senior Chef on duty with storage, preparation and cooking of all food item, whilst adhering to all Health and Food Safety areas of "Due Diligence" as laid out by management of the Smiths Hotel. To also demonstrate and help maintain high levels of service that consistently exceeds the expectations of our members.

Duties:

  • To assist and monitor food stocks and stock movement.
  • To understand daily departmental costs and how they influence profit and loss results.
  • To ensure minimum kitchen wastage.
  • To learn and record skills and recipes from other members of the department.
  • To follow the cleaning schedules for the kitchen and clean the section and other areas as directed.
  • To ensure stock is controlled and rotated. Accept and store deliveries
  • To report any maintenance issues to the Head Chef immediately.
  • To comply with all Smiths's Hotel policies and procedures to ensure that all statutory regulations are observed.
  • To comply with the conditions of the food hygiene policies.
  • To be flexible and willing to help other departments at busy times if required

Required:

  • City & Guilds 706/1-2 or equivalent ( or working towards)
  • Basic food hygiene certificate
  • Good communications skills
  • Ability to work on own initiative.
  • Expected to work split shifts and weekends

Desired:

  • Previous experience within a kitchen environment
  • Experience of food preparation and dietary needs

If you love what you have read, CV to:
marie.glencross@gretnagreen.com
or alternatively post to:
Marie Glencross, Gretna Green Ltd, Gretna Green, DG16 5EA

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