Terms & Conditions


www.gretnagreen.com is a site operated by Gretna Green Ltd. We are registered in Scotland under company number SC052082 and with our registered office Gretna Green Ltd., Headless Cross, Gretna Green, Gretna, Dumfriesshire, DG16 5EA.

Our main trading address is Gretna Green Ltd., Headless Cross, Gretna Green, Gretna, Dumfriesshire, DG16 5EA. Our VAT number is 264 6189 36. Our Data Protection Registration No. is PZ309048XD

Gretna Green since 1754, is the registered trademark of Gretna Green Ltd.

Please find our Wedding T&C's outlined below which you can also download here.

Wedding Agreement 2017,18 Terms and Conditions

This agreement for the services of the wedding venue as described below, is made on the day of ---------------- between the undersigned client and Weddings at Gretna Green, regarding services (as confirmed and agreed) provided by Gretna Green Limited. The purpose of this agreement is to ensure the satisfaction and comfort of both parties.

Deposits are required within 14 days of making a provisional booking to confirm and are all non-refundable:

Venue only – If you are booking one of our marriage venues only, the full payment is required to secure the booking.

Packages – If you have selected one of our wedding packages please refer to the brochure for the deposit requirement all balances are due no later than 30 days prior to your wedding.

Please refer to our brochure for deposits required for our all our packages. Please note all deposits are non-refundable.

Accommodation - $42.00 per room per night is required to secure your reservation for all Deluxe, Family and Balcony rooms and $140.10 per room per night is required to secure our Suites or Penthouse.

Banqueting - $14.00 per person is required for banqueting. A further 50% of the estimated total is payable at least 12 weeks prior to your wedding which is non-refundable. The final numbers along with the remaining balance for all banqueting food, beverage and wedding packages are payable 30 days prior to your wedding which is non-refundable.

Function Room Hire - A deposit of 50% of the total room hire charge is required to secure your function room with the balance due 30 days prior to your wedding.

Failure to send deposits as stated above will result in your booking being automatically released.

Once paid all deposits are non-refundable.

Legal Information – Please note that the M10 documents are the responsibility of the couple and the cost is not included in any of our fees. Failure to complete these within the given time scales along with the relevant documents and fees will result in your wedding not taking place.

The contact information for Gretna Registration Office are:
Telephone number - 01461 337648
Address Registration Office, Central Avenue, Gretna, Dumfries and Galloway, DG16 5AQ
Email GretnaOnline@dumgal.gov.uk

Website to download M10 forms www.GretnaOnline.net.

Cancellations – All cancellations must be received in writing, 30 days prior to booking date.

Change of Date – If you wish to change your date we will charge $70.00 administration for Wedding Ceremony and $420.30 for all packages, functions and bedrooms. If you cancel your Wedding Function, Package or accommodation within 6 months of your wedding date we will charge 50% of the final estimated balance. We will not accept a change of Wedding Date within 3 months of your wedding date.

Payment – We can accept all major credit cards and cheques. Cheques cannot be received less than 30 working days before your wedding day.

Prices – Prices quoted for all products and services are correct at the time of agreement. They are inclusive of VAT at 20%, however could be subject to change.

Gretna Green Limited may have to make changes for reason of Force Majeure, meaning unusual or unforeseeable circumstances beyond its control, the consequences of which neither our suppliers nor we could avoid, or a change in VAT.

Please note – that prices for meal/drinks/accommodation may be subject to increase due to market forces and inflation. Prices quoted in the current wedding brochure will be held for a maximum of 6 months from the date of agreement.

Accommodation – Check in time is 3pm and we cannot guarantee early check in but this can be requested for a select number of rooms.

Check out time is 11am.

Family Bedrooms can sleep 2 adults and 2 children.

Any additional beds will be charged at $28.00 per bed.

Group Bookings – we will only hold group accommodation for 14 days to allow your guests to confirm with deposits. Any accommodation not confirmed will be released for general sale.

Banqueting – We only accept restaurant bookings for parties of 10 and under. Should your guest numbers increase please note that we may not be able to accommodate this. We do not allow table decoration in our restaurant but we do have private function rooms available should you wish to personalise your wedding meal (subject to availability).

If hiring a function room you must commit to one of our 3 course function menus , a drinks package and an evening buffet from the current wedding brochure. Finger buffets/Late night cocktail buffets are an addition to a wedding meal and are served in the evening only.

We do not allocate an exact function room, only the space required.

The room set up includes table cloths, napkins and cutlery. We can also, if requested, provide table confetti, candles, table plan and name cards.

There may be other events at the hotel on the same day as your booking. We can under certain circumstances offer exclusive use. Please contact us for a quote.

Child prices will be applicable up to and including 12 years.

Delivery of flowers, cakes, favours and table decorations must be labelled with your name and date of ceremony.

Name of couple

Address ------------------------------------------------------------------------------------------------------------------------------------------------

Date of Wedding -------------------------------------------------

Time and Location of Wedding Ceremony -------------------------



The contract to supply goods by Gretna Green Ltd to its customers will be made when the Company debits the account of the customer. Gretna Green Ltd will e-mail the customer confirming the order made.


Under the Distance Selling Regulation you have the following rights when buying online or by phone from Gretna Green Ltd.

  • You have the right to cancel any order (contract) made with Gretna Green provided you do so no longer than 14 days after the day on which you received your goods.
  • Your right to cancel/return goods for cancellation does not apply to made to measure, personalised or perishable items.
  • To exercise your right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address. You can let us know of your intention to cancel by writing to us (see address below) or by emailing us on info@gretnagreen.com
  • If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery)
  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of excessive handling by you. We will make the refund no later than 14 days after the day we receive back from you any goods suppliedReturns (Special Orders, Made to measure & Perishable Items)
    Once a 'special order' (i.e. an order deemed at the time to be for goods not normally stocked by ourselves either in terms of 'type' of item or in 'quantity' - this will be stated to you at the time of order) or 'made to measure order' is received and the work is in progress, your right to cancel will not apply. Perishable items are non-returnable

For hygiene reasons earrings cannot be returned to us unless of course they are faulty.

You can exercise your right of cancellation by writing to us at

Gretna Green Ltd
Headless Cross
Gretna Green
DG16 5EA

VAT Registration No: 264 6189 36
email to: sales@gretnagreen.com

The prices payable for goods that you order are clearly set out in the web site. If, by mistake, we have priced an item erroneously, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned. Note all prices quote on the web are website only prices and may or may not be reflected in our in-store offers.

Tax Charges
For orders made from the UK or the European Union, the prices quoted include VAT. All other orders to the rest of the world will be exempt from VAT.

Back Orders
If your item is not in stock, we can order it in for you. On occasion where we don't have the item in stock we will contact you with the options to either wait for the item to come into stock, change your order to something similar or to cancel your order and accept a full refund.

When ordering goods for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.

Delivery Shortages
In the very rare instance where an order may arrive with item/s missing then you must inform us within 7 working days and we will endeavour to get the missing item/s to you as soon as possible. Our order processing methods are exemplary and we pride ourselves in completing each order in a timely manner.

Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens' Advice Bureau.

If you should have any complaints or questions about any aspect of this online shop or the products you have received please contact us at info@gretnagreen.com or write to us at:

Customer Services Department
Gretna Green Ltd
Gretna Green
DG16 5EA

  • +44 1461 336001

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