Posted by Ami Brough - April 24, 2014
If you've ever popped your head into the Whisky and Gifts Shop while visiting us here at Gretna Green Famous Blacksmiths Shop, you'll most likely have come have spotted a familiar face hurrying about the place - we thought it was time everyone met Carolyn.
Carolyn joined the Gretna Green family back in April 1990, as a part-time employee which ideally suited the timings set by her young family. Coming from the Cumbrian Constabulary, the new position was exactly the new challenge Carolyn was looking for......
Fast forward 24 years, and Carolyn's smiling face is a familiar sight around Gretna Green. Now the manager of the Whisky and Gifts Shop, her days are usually quite hands-on - just the way she prefers! After the paperwork (checking the rota and sorting orders) is out of the way, Carolyn ensures that the shop is ready for the day. Then she's onto the diary, looking up the day's meetings, before resuming her usual position out with the customers on the shop floor. We can hear you asking now - why? Well, like quite a few managers here, she likes to be interacting with her customers. By getting to know just who is coming into the shop, and knowing what is happening, Carolyn says she's better prepared to run an interesting and lively shop.
Who heads to our Whisky and Gifts shop? Quite an eclectic mix of visitors if truth be told; from locals to Scots from further afield to many visitors from the European mainland, the visitors through the front door are as varied as the products inside! Posing both an advantage and a challenge, Carolyn thrives on this diversity - it "makes buying interesting; you have to have something for every taste from areas scattered all over the globe."
No surprise then that buying is one of Carolyn's favourite parts of her role - she finds great satisfaction in buying stock in then watching it sell to the many visitors to this wee bit of Gretna Green Famous Blacksmiths Shop. She loves the challenge of keeping her shop 'fresh', changing it as the seasons come and go.
If there was one thing making Carolyn tick...? It's the challenge created by the ever-changing nature of the destination itself; interacting with the many faces who pass through enables Carolyn to feel like she's making a difference...and she hopes to be doing so for quite a while yet!